Service bulletin TSB 19-2345
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10168762 |
| Published by NHTSA | 2019-12-04 |
| Manufacturer's number | TSB 19-2345 |
| Manufacturer's date | 2019-11-21 |
| NHTSA component | STRUCTURE |
NHTSA's summary
Some 2018-2020 F-150/Expedition/Navigator/F-Super Duty vehicles may exhibit a water leak on the right front floor during or after the air conditioning (A/C) is used. This may be due to condensation from the evaporator drain tube entering the vehicle through the drain tube seal. To correct the condition, follow the Service Procedure steps to install an elbow on the evaporator drain tube to direct condensation away from the seal.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Body and frame
| FORD EXPEDITION | 2018, 2019, 2020 |
|---|---|
| FORD F-150 | 2018, 2019, 2020 |
| FORD F-250 SD | 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-350 SD | 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-450 SD | 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| FORD F-550 SD | 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it) |
| LINCOLN NAVIGATOR | 2018, 2019, 2020 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 26V368000 | 2026-06-09. STRUCTURE:INTERIOR PANELS:CENTER CONSOLE |
|---|---|
| 22V087000 | 2022-02-16. STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS; POWER TRAIN:DRIVELINE:DRIVESHAFT |
| 2021771 | 2021-12-17. Structure |
| 2021085 | 2021-02-19. Structure |
| 2020453 | 2020-09-24. Structure |
| 19V880000 | 2019-12-11. SEAT BELTS:PRETENSIONER; STRUCTURE:BODY:ROOF AND PILLARS |
| 2018629 | 2018-11-15. Structure |
| 18V568000 | 2018-08-31. SEAT BELTS:PRETENSIONER; STRUCTURE:BODY:ROOF AND PILLARS |
| 2018034 | 2018-01-17. Structure |
| 17V598000 | 2017-09-25. STRUCTURE:BODY:ROOF AND PILLARS |
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| 25N10S1 | 2026-07-01. Other. Certain 2017-2025 F-450 – F-600 Chassis Cab Upfitted with an Aerial Bucket Frame Rail Crack |
|---|---|
| SSM 54601 | 2026-02-27. Service bulletin. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module (BCM). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab > Accessories > Installation > Wireless RF Keypad Diagnosis Guide > PPT C > Step C2.<br /><br /> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k |
| SSM 54555 | 2026-02-12. Service bulletin. Some 2020-2022-Corsair, 2021-2023 Nautilus, 2020-2024 Navigator/Aviator, and 2021-2024 Mustang Mach-E vehicles equipped with phone-as-a-key may exhibit various phone-as-a-key concerns with diagnostic trouble codes (DTC) U200D:15, U200E:15, U200F:15, B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 stored in the remote function actuator (RFA) module. If any of these DTCs are detected during diagnostics, clear the DTCs, reprogram the RFA to the latest software level and start a new Ford Diagnosis and Repair System (FDRS) session. Verify that DTCs are no longer present. If only the B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 DTCs return in the RFA after a self-test, follow normal Workshop Manual (WSM) diagnostics in Section 419-01. Repair as necessary outside of this article. For claiming, use causal part 14G617 and labor operations 12651D and 12651D4. |
| SSM 54326 | 2025-10-28. Service bulletin. Some 2018-2025 F-150 and 2018-2026 F-Super Duty vehicles equipped with a tailgate step may exhibit a step assembly that binds/will not open or opens/pops up while driving. This could be due to an incorrect adjustment of the tailgate step assembly. Before replacing any components for this concern, follow the revised Tailgate Step Adjustment procedure in Workshop Manual (WSM), Section 501-04. |
| TSB 25-2345 | 2025-07-30. Service bulletin. Some of the vehicles listed in the Model statement above may exhibit an instrument panel upper section speaker grille that is lifted, warped, or not seated flush with the instrument panel. This may be due to upper section speaker grille clips that are not seating. |
| TSB 23-2181 | 2023-06-30. Service bulletin. Some 2020-2023 Explorer/Aviator vehicles may exhibit a lack of audio and/or a water leak in the rear liftgate area and/or water in the spare tire area. The customer may indicate that this concern is more noticeable after a car wash or rainfall. To correct the condition, follow the Service Procedure to identify the leak path. |
| SSM 51536 | 2023-05-04. Service bulletin. For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN. |
| SSM 51263 | 2023-01-06. Service bulletin. Some 2015-2023 F-150, 2017-2022 F-Super Duty, and 2019-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress. |
| SSM 51185 | 2022-11-30. Service bulletin. Some 2015-2022 F-150 and 2017-2022 F-Super Duty vehicles may experience issues with the tailgate center step moulding. If there is an issue with the center molding (warped, damaged condition, loose, or if the molding is missing), the trim cover is now available separately. It is no longer necessary to replace the entire rear step assembly (402A48). |
| 21B04 S4 | 2022-10-05. Service bulletin. Certain 2017 through 2020 Model Year F550 Equipped with Payload Plus Upgrade Package Frame Rail Crack Program Terms: Program will be extended for an additional year; Urgency/Expiration Date: Program will be extended for an additional year Owner Refunds: Refunds have been extended to December 31, 2022, for owner paid repairs completed prior to owner notification date |