# Service bulletin 08\-096\-19 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10168444 - Published by NHTSA: 2019\-12\-02 - Manufacturer's number: 08\-096\-19 - Manufacturer's date: 2019\-10\-08 - NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL ## NHTSA's summary Video Routing Module \(VRM\) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.12.10. Customers may experience one or more of the following:Black screen on both rear screens. Rear Seat Entertainment \(RSE\) remote control does not pair. When playing a video from a USB stick the video does not resume where itleft off after an ignition cycle. Video Screens do not turn on. Radio Uconnect theater button does not work. USB playback is choppy. The video system resets or does not function. The remote pairing screen will time out and inform customer the remote\(s\)have not been paired. Remotes frequently do not pair. Occasional reset Rear screens can be accidently controlled from the radio outside of theparental control feature. Black screen. Upon further investigation the technician may find that the following Diagnostic Trouble Code\(DTC\) has been set:B15AD\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With MediaPort 1. B15AE\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With MediaPort 2. B15AA\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With Display1. B15AB\-00 \- Lost Low Voltage Differential Signal \(LVDS\) Connection With Display2.Low Voltage Differential Signal \(LVDS\) DTCs \(B15AD00, B15AE00, B15AB00, B15AA00\) get falsely set when thevehicle is remote started. U11BB\-00 \- Lost Communication With Video Routing Module. In addition the following improvement is included.Blueborn cyber security patch. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10168444-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10168444-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Electrical system, Equipment and accessories ## Trouble codes named B15AA, B15AB, B15AD, B15AE, U11BB ## Vehicles listed - 2017 CHRYSLER PACIFICA ## Recalls for the same vehicles and component - [25V876000](/recalls/nhtsa/25V876000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: - [2023008](/recalls/tc/2023008.md), 2023-01-18: Electrical - [23V010000](/recalls/nhtsa/23V010000.md), 2023-01-17: ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES; HYBRID PROPULSION SYSTEM: INVERTER - [2020254](/recalls/tc/2020254.md), 2020-06-10: Electrical - [20V334000](/recalls/nhtsa/20V334000.md), 2020-06-09: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH; ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES - [19V348000](/recalls/nhtsa/19V348000.md), 2019-05-09: ELECTRICAL SYSTEM:12V/24V/48V BATTERY - [18V524000](/recalls/nhtsa/18V524000.md), 2018-08-09: ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD - [18V395000](/recalls/nhtsa/18V395000.md), 2018-06-14: EQUIPMENT:ELECTRICAL:ANTI\-THEFT DEVICES; ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE - [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING - [18V049000](/recalls/nhtsa/18V049000.md), 2018-01-11: ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING:ENGINE ## Other bulletins for the same vehicles and component - [9100900](/bulletins/11037346.md), 2026-09-17, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. - [9100860](/bulletins/11035068.md), 2026-07-18, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. - [08\-271\-26](/bulletins/11035046.md), 2026-07-18, Service bulletin: ELECTRICAL SYSTEM. Battery Pack Control Module \(BPCM\) Update Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code \(DTC\): ● U0412\-00 \- Invalid Data Received From Battery Energy Control Module "A". - [S2623000046](/bulletins/11034388.md), 2026-07-02, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Calibration Requirements For The Power Sliding Door Module \(PSDM\). - [S2623000041 REV.A](/bulletins/11034351.md), 2026-07-02, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A - [S1623000028 Rev. K](/bulletins/11033975.md), 2026-06-18, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. - [9100835](/bulletins/11033957.md), 2026-06-18, Service bulletin: ELECTRICAL SYSTEM. Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. - [S2623000040](/bulletins/11033896.md), 2026-06-16, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock. - [S2623000041](/bulletins/11033895.md), 2026-06-16, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. - [08\-079\-26 REV. A](/bulletins/11033321.md), 2026-06-03, Service bulletin: ELECTRICAL SYSTEM. Flash: Hybrid Control Processor \(HCP\) / Auxiliary Hybrid Control Processor \(AHCP\) Updates Customers must experience a Malfunction Indicator Lamp \(MIL\) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes \(DTCs\): ● P0E15\-00 \- Hybrid\-EV Battery Pack Coolant Heater A Control Performance. ● P06E4 \- Control Module Wake\-Up Circuit Performance. ● P2797\-00 \- Auxiliary Transmission Fluid Pump Performance. ● P07B5\-00 \- Park Pawl Position Sensor 1 Circuit Performance. ● P177C\-00 \- Park Lock\-Pawl Actuator Motor Current Sensor Performance. ● P288B\-00 \- Park Lock\-Pawl Actuator Circuit Performance. Customers may also comment on one or more of the following: ● Vehicle does not start / engine does not crank. ● Extended engine cranking time when starting the vehicle. ● Engine turns on when requesting cabin heat to turn on. ● Loss of heat from the engine. ● Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. ● Vehicle will not start when it is cold \(\-30°C / \-22°F and below\). ● Heard and/or felt bump when the gas engine turns on while driving. This software release includes the following software enhancement: ● Corrections to allow the vehicle to clear the permanent fault codes. This bulletin involves reprogramming the \*\*HCP and then the AHCP\*\* with the latest available software. JSON: [/v1/bulletins/10168444](/v1/bulletins/10168444) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2008-096-19&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10168444&vehicle=Service%20bulletin%2008-096-19)