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Service bulletin SM 104-2019

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10168356
Published by NHTSA2019-12-06
Manufacturer's numberSM 104-2019
Manufacturer's date2019-11-06
NHTSA componentSTEERING:GEAR BOX (OTHER THAN RACK AND PINION)

NHTSA's summary

The part number listed in the document is to be returned and only the superseded part ordered going forward.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering, Steering gear

Vehicles listed
VOLKSWAGEN JETTA2019, 2020

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
V3422012068034_12023-01-06. Service bulletin. Gearbox Resonance
Bulletin-37L72019-06-11. Service bulletin. UPDATE – Jetta TCM Software (INV_ONLY)