# Service bulletin B651919

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10168010
- Published by NHTSA: 2019\-11\-18
- Manufacturer's number: B651919
- Manufacturer's date: 2019\-10\-01
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

SERVICE ACTION: SOFTWARE QUALITY UPDATE. BMW is offering a one\-time X5 and X7 vehicle software update. This software update includes the new voice\-activated BMW Intelligent Personal Assistant which: Allows the occupants to ask their BMW a question or give it a command Activates Customizable Experience Modes that can adjust the ambient lighting, seat heating and sunroof shades This software update will also make your drive more enjoyable by: Improving the stability of Bluetooth and Apple CarPlay\(tm\) connectivity Enhancing your navigation experience with YELP ratings, business opening hours and phone numbers, and integrating premium fuel prices directly in the search results Introducing ParkMobile in\-vehicle app which allows you to find, reserve and pay for parking at thousands of locations across the country right from the center display unit of your vehicle Customers will be notified of the software update via email, so look for them to come to your center for this new software. Additionally, after the software update print and provide the attached customer handout to the customer which provides details on the content of the update.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10168010-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10168010-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2019 BMW X5
- 2019 BMW X7

## Recalls for the same vehicles and component

- [25V644000](/recalls/nhtsa/25V644000.md), 2025-09-25: ELECTRICAL SYSTEM:STARTER ASSEMBLY
- [2024444](/recalls/tc/2024444.md), 2024-08-01: Electrical
- [24V576000](/recalls/nhtsa/24V576000.md), 2024-08-01: ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE \(ECU/ECM\):SOFTWARE; ELECTRICAL SYSTEM:STARTER ASSEMBLY
- [21V520000](/recalls/nhtsa/21V520000.md), 2021-07-08: AIR BAGS:FRONTAL; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [18V732000](/recalls/nhtsa/18V732000.md), 2018-10-17: ELECTRICAL SYSTEM

## Other bulletins for the same vehicles and component

- [B110426](/bulletins/11035500.md), 2026-08-03, Service bulletin: ENGINE; ELECTRICAL SYSTEM. The manual starting of electronic engine oil level measurement from inside the vehicle, usually afterperforming an engine oil service task, is inoperative or it may lock up at between a 15% to 30% completionrate.
- [B611124](/bulletins/10252135.md), 2024-04-01, Service bulletin: ELECTRICAL SYSTEM. After performing a BMW Remote Software Upgrade \(RSU\), the functionality of the Comfort Access andPassive Go/Exit features may be reduced. Also, one or more of the following error memory entries below may be stored in the Basic Central Platform\(BCP\) module. 80424A Remote control receiver at the front \(FBD5 VM\): Programming defective 80424B Remote control receiver at the rear \(FBD5 HM\): Programming defective 80424C Remote control receiver at the front left \(FBD5s VL\): Programming defective 80424D Remote control receiver at the front right \(FBD5s VR\): Programming defective 80424E Remote control receiver at the rear right \(FBD5s HR\): Programming defective 80424F Remote control receiver at the rear left \(FBD5s HL\): Programming defective
- [B510819](/bulletins/10249437.md), 2024-02-01, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; ELECTRICAL SYSTEM. The basic conditions for initializing the power windows are not met.
- [B610524](/bulletins/10249032.md), 2024-02-01, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM. The Central Information Display goes black intermittently due to resets of the Head Unit \(HU\-H3\). FaultB7F8F9 â“ âHU\-H: Resetâ will be stored in the HU\-H3.
- [B641123](/bulletins/10249031.md), 2024-02-01, Service bulletin: ELECTRICAL SYSTEM. Check Engine light is on IHKA has stored fault 80131C “IHKA: 12V voltage sensor plausibility”
- [B611305](/bulletins/10249027.md), 2024-02-01, Service bulletin: ELECTRICAL SYSTEM. The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle “discharged battery” complaints.
- [B612723](/bulletins/10247578.md), 2024-01-03, Service bulletin: ELECTRICAL SYSTEM. When using the Key Reader to retrieve CBS information from the customer key, no current vehicle data is available, or the data does not match the maintenance schedule.
- [B653423](/bulletins/10245422.md), 2023-12-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Customers may state that the alarm system \(DWA\) is not active after locking their unoccupied vehicle. Depending on the vehicle’s equipment and settings, no acoustic or optical confirmation \(folding the mirrors/blinking confirmation\) is noticeable. Additionally, the red anti\-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.
- [B612723](/bulletins/10245377.md), 2023-12-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. When using the Key Reader to retrieve CBS information from the customer key, no current vehicle data is available, or the data does not match the maintenance schedule.
- [B661223](/bulletins/10242533.md), 2023-09-18, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; COMMUNICATION:MANUFACTURER TELEMATICS. ?BMW AG has issued a Delivery Stop for BMW X5, X6, X7, and 7 Series sedan vehicles that were produced between July 7, 2023 and August 15, 2023. Usage of the Highway Assist function \(option code 5AX\) is not possible.

JSON: [/v1/bulletins/10168010](/v1/bulletins/10168010)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20B651919&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10168010&vehicle=Service%20bulletin%20B651919)