# Service bulletin Lexus Customer R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10167966
- Published by NHTSA: 2019\-11\-18
- Manufacturer's number: Lexus Customer R
- Manufacturer's date: 2019\-10\-23
- NHTSA component: AIR BAGS

## NHTSA's summary

Dealer Package: Follow\-Up Owner Notification Letter Mailing Date The Campaign Follow\-Up Owner Notification\(s\) will begin in Late October 2019. Owner notifications will be sent over a period of several weeks consistent with parts availability. To ensure customer satisfaction, Lexus requests that dealers complete Safety Recalls/Special Service Campaigns on any used vehicles currently in dealer inventory prior to customer delivery. However, if the campaign cannot be completed \(for example, due to remedy parts availability\), delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Safety Recall/Special Service Campaign. Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are expected to provide a copy of the completed form, along with the most current FAQ for that campaign, to the vehicle buyer. Lexus and the dealer may use this information to contact the customer when the remedy becomes available.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10167966-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10167966-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Air bags

## Vehicles listed

- 2011 to 2012 LEXUS CT HYBRID
- 2007 to 2011 LEXUS GS 350
- 2010 LEXUS GS HYBRID
- 2007 to 2009 LEXUS GS450H
- 2011 LEXUS GS450H
- 2004 to 2006 LEXUS GX470
- 2010 LEXUS HS 250 HYBRID
- 2006 to 2013 LEXUS IS 350
- 2010 to 2014 LEXUS IS 350C
- 2003 to 2006 LEXUS LX470
- 2008 to 2009 LEXUS LX570
- 2011 LEXUS LX570
- 2013 LEXUS LX570
- 2016 LEXUS RX HYBRID
- 2016 LEXUS RX350

JSON: [/v1/bulletins/10167966](/v1/bulletins/10167966)

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