Service bulletin LI00.10-P-056437
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10167486 |
| Published by NHTSA | 2019-11-12 |
| Manufacturer's number | LI00.10-P-056437 |
| Manufacturer's date | 2014-03-03 |
| NHTSA component | ELECTRICAL SYSTEM |
NHTSA's summary
Range does not meet customer's expectations. Customers usually differentiate as follows: 1. Total of distance driven + indicated range remaining with one HV battery charge too low 2. Actual range until the drive system shuts down too low
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system
| SMART FORTWO | 2005 |
|---|---|
| SMART FORTWO | 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019 |
| SMART FORTWO CABRIO | 2008, 2009 (the catalog's model; the bulletin names a series or trim of it) |
| SMART FORTWO CABRIOLET | 2017 (the catalog's model; the bulletin names a series or trim of it) |
| SMART FORTWO CONVERTIBLE | 2014, 2015 (the catalog's model; the bulletin names a series or trim of it) |
| SMART FORTWO CONVERTIBLE ELECTR | 2014, 2015 (the catalog's model; the bulletin names a series or trim of it) |
| SMART FORTWO COUPE | 2008 (the catalog's model; the bulletin names a series or trim of it) |
| SMART FORTWO COUPE | 2014, 2015, 2016 (the catalog's model; the bulletin names a series or trim of it) |
| SMART FORTWO COUPE ELECTRIC | 2014, 2015 (the catalog's model; the bulletin names a series or trim of it) |
| SMART SMART |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 20V107000 | 2020-02-24. ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY; ELECTRICAL SYSTEM:12V/24V/48V BATTERY |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| LI54.10-P-069138 | 2025-12-24. Service bulletin. Complaint The following symptoms with electrical range: • Displayed electrical range is implausible for charging process (SOC) . • Displayed electrical range reduces rapidly after short period of driving. • High-voltage battery can no longer charge. Cause The voltage difference (maximum cell voltage minus minimum cell voltage) within the high-voltage battery is too great (> 100 mV). In an extreme case, no individual cell voltages are displayed in the Battery Management System (BMS) anymore (signal not available). Remedy Replace high-voltage battery. Note on analysis for transportability: The transportability assessment should be conducted promptly, as the high self-discharge level means that an assessment at a later stage may no longer be possible. Conduct the transportability assessment using the diagnostic system, to do so, select menu item "Special procedures" -> see also WISnet AR54.10-P-1140SRE, operation step 2. The procedure, if no individual cell voltages can be read out (signal not available - SNA), is also described in the diagnosis procedure. |
|---|---|
| LI82.70-P-077433 | 2025-03-17. Service bulletin. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: • It is recommended to replace the cover caps. • The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way. |
| LI82.70-P-077433 | 2024-09-28. Service bulletin. Complaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A. Seating of the microphones in the headliner. Side edges are covered by the textile cover (see picture "1") B. Assembly of microphones (B25/20 or B25/21) in the headliner. C. Dirt inside the microphone housing Remedy 1. Press finger on rear of microphone (on adhesive tape) 2. Remove microphone cap from the front 3. Eliminate protruding material residues of the microphone cutout at the headliner, e.g. with a soldering iron. The microphone must be seated in the headliner as shown in picture "2". 4. Push microphone from behind until it is firmly pressed into the headliner 5. Maintain pressure and press/clip cap into microphone from the front. Note: The cover cap must be clearly heard and felt to engage. 6. This procedure must be carried out on both microphones (B25/20 and B25/21) Note: • It is recommended to replace the cover caps. • The non-woven cloth in the cover cap protects the microphone from soiling and must not be removed. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way. |
| NCU-2022110003 | 2023-01-05. Service bulletin. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz, has determined that on certain MY 2016-2017 smart (453 platform) vehicles, the transmission control unit software does not correspond to current specifications. During scan tool readout, non-active errors may incorrectly output. These do not affect drivability and OBD errors are still detected correctly. What We’re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the transmission control unit software. |
| LI54.10-P-069138 | 2022-01-06. Service bulletin. "Vehicle Range Discrepancy – Voltage Difference of Cells too Great " |
| 2021080017 | 2021-12-03. Service bulletin. The software for the battery management system control unit does not correspond with the current series production configuration in the vehicles of the above-mentioned model series transferred to you. The possibility thus exists that a fault message is displayed in the instrument cluster and it may every once in a while not be possible to start the vehicle.. For this reason, we kindly request that you update the software for the battery management system control unit in the affected vehicles. The work steps required for this purpose can be found in the attached work description. |
| LI54.65-P-069999 | 2020-01-21. Service bulletin. smart media system, reversing camera inoperative after software update and subsequent SCN coding |
| LI82.85-P-058785 | 2019-11-12. Service bulletin. Highline can only be operated to a limited extent or not at all; the input points (contact points) are shifted horizontally relative to the display; calibration is not possible. |
| LI54.21-P-058620 | 2019-11-12. Service bulletin. PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted. |
| LI54.21-P-058620 | 2019-11-12. Service bulletin. PreConditioning of the vehicle via the Vehicle Homepage or the instrument cluster does not function or is restricted. |