# Service bulletin TSBELE190

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10167298
- Published by NHTSA: 2019\-11\-07
- Manufacturer's number: TSBELE190
- Manufacturer's date: 2019\-10\-30
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

TECHNICAL SERVICE BULLETIN TSBELE190: SERVICE ACTION: AVN 5 WIDE SOFTWARE UPDATE VOICE RECOGNITION ISSUE \(SA405\) \- This bulletin provides the procedure for updating the AVN 5 WIDE software on some 2020MY Telluride \(ON\) produced from January 9, 2019 through September 16, 2019 and Soul \(SK3\) vehicles produced from November 22, 2018 through September 19, 2019, which may experience inoperative voice recognition when setting a destination

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10167298-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10167298-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2020 KIA SOUL
- 2020 KIA TELLURIDE

## Recalls for the same vehicles and component

- [2026327](/recalls/tc/2026327.md), 2026-07-03: Electrical
- [2024323](/recalls/tc/2024323.md), 2024-06-06: Electrical
- [2022689](/recalls/tc/2022689.md), 2022-12-06: Electrical
- [20V436000](/recalls/nhtsa/20V436000.md), 2020-07-28: FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL; EXTERIOR LIGHTING:BRAKE LIGHTS; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [TSB\_CLI049\_R2](/bulletins/11036628.md), 2026-09-02, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY/WIPER. TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR \- This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning \(A/C\) compressor assembly on some 2011MY\~ Optima Hybrid \(TF HEV, JF HEV/PHEV\), 2015MY\~ Soul EV \(PS EV\), 2017MY\~ Niro \(DE HEV/PHEV/EV\), 2022MY\~ EV6 \(CV\), 2021MY\~ Sorento \(MQ4 HEV/PHEV\), 2023MY\~ Sportage \(NQ5 HEV/PHEV\), and 2023MY\~ Niro \(SG2 EV/HEV/PHEV\) vehicles.
- [TSB\_ENG263](/bulletins/11036452.md), 2026-08-28, Service bulletin: ENGINE; ELECTRICAL SYSTEM. TECHNICAL SERVICE BULLETIN: MISFIRE CONCERN DUE TO OVERRUNNING ALTERNATOR DECOUPLER \- This bulletin provides information to address unresolved misfire events on some 2020–2024MY Forte \(BDm\) produced from January 1, 2019 through September 30, 2024, and 2020–2022MY Soul \(SK3\) vehicles produced from November 1, 2018 through May 31, 2022 equipped with a Gamma 1.6L T‑GDI engine. In certain cases, misfire symptoms may persist after completing normal diagnostic procedures and replacing ignition‑related components \(spark plugs, ignition coils, and fuel injectors\). If misfire concerns remain after these repairs are performed, excessive torsional oscillation of the Overrunning Alternator Decoupler \(OAD\) pulley may be the contributing factor. This bulletin provides the procedure to replace the OAD pulley with the updated Overrunning Alternator Pulley \(OAP\) kit and associated damper components.
- [SC357\_TSB](/bulletins/11029138.md), 2026-03-02, Service bulletin: ELECTRICAL SYSTEM; ENGINE. TECHNICAL SERVICE BULLETIN: VOLUNTARY EMISSIONS SERVICE CAMPAIGN: ECU EMISSIONS SOFTWARE LOGIC IMPROVEMENT \(SC357\) \- This bulletin provides information to upgrade the Engine Control Unit \(ECU\) system software to improve the emissions\-related logic on 2020\-2025MY Telluride \(ON\) vehicles equipped with the Lambda II 3.8L GDI engine, produced from January 9, 2019 through October 27, 2025. The subject vehicles may have engine calibrations that were not optimized for emissions standards under certain specific conditions, which may cause the vehicle to release air pollutants which exceed Federal and California standards.
- [SC357\_OWNR](/bulletins/11029044.md), 2026-02-26, Emissions: ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER NOTIFICATION \(SC357\) \- This document is the owner notification advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module \(ECM\) for 2020\-2025 MY Telluride vehicles to ensure compliance with emissions regulations.
- [SC199\_OWNR\_SK3\_3](/bulletins/11029039.md), 2026-02-25, Emissions: ELECTRICAL SYSTEM; POWER TRAIN. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: OWNER RENOTIFICATION \(SC199 FL301\) \- This document is the owner renotification advising that Kia is conducting Voluntary Service Campaign to update the software programming on the Transmission Control Module \(TCM\) and, if necessary, replace the Intelligent Variable Transmission \(IVT\) on certain 2020\-2021 MY Soul vehicles.
- [SC357\_STKR](/bulletins/11028790.md), 2026-02-12, Emissions: ENGINE; ELECTRICAL SYSTEM. SC357\_STKR: VOLUNTARY EMISSIONS SERVICE CAMPAIGN COMPLETION LABEL/STICKER
- [SC357\_POC](/bulletins/11028789.md), 2026-02-12, Emissions: ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: SC357\_POC: PROOF OF CORRECTION CARD
- [SC357\_QA](/bulletins/11028788.md), 2026-02-12, Emissions: ELECTRICAL SYSTEM; ENGINE. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: QUESTION AND ANSWER \(SC357\) \- This document is the Question and Answer Guide containing the most frequently asked questions regarding the Voluntary Emissions Service Campaign SC357.
- [SC357\_DPSM](/bulletins/11028787.md), 2026-02-12, Emissions: ENGINE; ELECTRICAL SYSTEM. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PARTS AND SERVICE MANAGER MEMO \(SC357\) \- This document is the announcement to the dealer Parts and Service managers advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module \(ECM\) to ensure compliance with emissions regulations for 2020\-2025 MY Telluride vehicles manufactured from January 9, 2019 through October 27, 2025.
- [SC357\_DP](/bulletins/11028786.md), 2026-02-12, Emissions: ELECTRICAL SYSTEM; ENGINE. VOLUNTARY EMISSIONS SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO \(SC357\) \- This document is the announcement to the dealer principals advising that Kia is conducting a Voluntary Emissions Service Campaign to improve the emissions software logic in the Electronic Control Module \(ECM\) to ensure compliance with emissions regulations for 2020\-2025 MY Telluride vehicles manufactured from January 9, 2019 through October 27, 2025.

JSON: [/v1/bulletins/10167298](/v1/bulletins/10167298)

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