# Service bulletin PIE0538

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10166672
- Published by NHTSA: 2019\-10\-28
- Manufacturer's number: PIE0538
- Manufacturer's date: 2019\-09\-20
- NHTSA component: POWER TRAIN

## NHTSA's summary

This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to 8 speed transmission shift quality.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10166672-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10166672-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Transmission and driveline

## Vehicles listed

- 2020 CADILLAC CT4
- 2020 CADILLAC CT5
- 2020 CHEVROLET COLORADO
- 2020 CHEVROLET EXPRESS
- 2020 CHEVROLET SILVERADO 1500
- 2020 GMC CANYON
- 2020 GMC SAVANA
- 2020 GMC SIERRA 1500

## Recalls for the same vehicles and component

- [2026060](/recalls/tc/2026060.md), 2026-02-12: Powertrain
- [26V083000](/recalls/nhtsa/26V083000.md), 2026-02-12: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY
- [2025118](/recalls/tc/2025118.md), 2025-03-06: Powertrain
- [25V148000](/recalls/nhtsa/25V148000.md), 2025-03-06: POWER TRAIN:AUTOMATIC TRANSMISSION
- [2024637](/recalls/tc/2024637.md), 2024-10-24: Powertrain
- [24V797000](/recalls/nhtsa/24V797000.md), 2024-10-24: POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
- [2020505](/recalls/tc/2020505.md), 2020-10-23: Powertrain
- [20V650000](/recalls/nhtsa/20V650000.md), 2020-10-22: POWER TRAIN:DRIVELINE:DRIVESHAFT

## Other bulletins for the same vehicles and component

- [24\-NA\-262](/bulletins/11026024.md), 2025-12-03, Service bulletin: POWER TRAIN. This bulletin helps aid the tech in possible 10L100 transmission noise that may be normal or abnormal depending on the concern noted.
- [N242454441 \-03](/bulletins/11024189.md), 2025-10-09, Service campaign: POWER TRAIN. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- [21\-NA\-238](/bulletins/11020259.md), 2025-07-07, Service bulletin: POWER TRAIN. This technical bulletin provides a procedure to inspect the front pump of the transmission for a possible leak.
- [PI0281L](/bulletins/11019516.md), 2025-06-12, Service bulletin: STEERING; POWER TRAIN; SUSPENSION. This preliminary informational \(PI\) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
- [N242480631\-02](/bulletins/11018568.md), 2025-05-27, Service campaign: POWER TRAIN. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers vehicles that return after TCM Update Product Safety N242480630 and have P0747 condition described above for a period of 15 years or 150,000 miles \(240,000 km\), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 6, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 6, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage \(“Customers”\) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- [N242480631\-01](/bulletins/11018535.md), 2025-05-22, Service campaign: POWER TRAIN. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers vehicles that return after TCM Update Product Safety N242480630 and have P0747 condition described above for a period of 15 years or 150,000 miles \(240,000 km\), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 6, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 6, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage \(“Customers”\) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- [23\-NA\-185](/bulletins/11017255.md), 2025-04-28, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM; STEERING. This service bulletin helps diagnose/reduce possible CCND issues on Transfer Cases \- Service 4WD on DIC, Intermittent Failures, Noise Concerns, Driveline/Steering Vibration/Shudder, Intermittent DTCs/MIL Illuminated, Engagement/Disengagement/Ratcheting Concerns.
- [N242480631](/bulletins/11015336.md), 2025-03-07, Service campaign: POWER TRAIN. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers vehicles that return after TCM Update Product Safety N242480630 and have P0747 condition described above for a period of 15 years or 150,000 miles \(240,000 km\), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 6, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 6, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage \(“Customers”\) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
- [PIP5966A](/bulletins/11014622.md), 2025-03-02, Service bulletin: POWER TRAIN. This Preliminary information communicates Diagnostic aids for a no start or DTC'S following a transmission replacement
- [PIP5966A](/bulletins/11014621.md), 2025-03-02, Service bulletin: POWER TRAIN. This Preliminary information communicates Diagnostic aids for a no start or DTC'S following a transmission replacement

JSON: [/v1/bulletins/10166672](/v1/bulletins/10166672)

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