# Service bulletin 08\-083\-19

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10166584
- Published by NHTSA: 2019\-10\-28
- Manufacturer's number: 08\-083\-19
- Manufacturer's date: 2019\-08\-16
- NHTSA component: EQUIPMENT; ELECTRICAL SYSTEM

## NHTSA's summary

Flash: Hands Free Module \(HFM\) Software Enhancements This bulletin involves reprogramming the HFM with the latest available software. Customers may experience a Malfunction Indicator Lamp \(MIL\)illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code \(DTC\) has been set: U0197\-00 \- Lost Communication With Hands Free Phone Module. Customers may also comment one or more the following: Loss of audio while on a Bluetooth phone call\(MYs 2014 \- 2019 JC Only\). HFM does not boot properly. "Hands\-Free Module Loading" is displayed on the head unit. The HFM is inoperative and unresponsive to all user input. The HFM is unresponsive and appears off the bus to wiTECH. Inaccurate foreign language translations. Voice Recognition \(VR\) is sluggish after changing the language. IPhone 4 starts auto recording itself. Background noise from automated speech recognition. When in Bluetooth Streaming Audio \(BTSA\) mode, the display will show ?Musicpaused connecting phone? while a song is being played and without an incoming call. Wrong BTSA screen when deleting. When in Text To Speech \(TTS\), it will be a mix of the TTS and recording. IPod touch, BTSA will not audio stream. Integrated center stack screen will display ?music paused? afterignition was cycled and BTSA was being used before the ignition was turned off. Automatic Sound Recognition \(ASR\) microphone picking up background noise. When the language is set for Italian and after the ignition is cycled,the phone screens will change to English\(Sales Code RSQ Only\). No response from the steering wheel VR button. Not being able to enter into the phone screen on the radio. The customer may note when trying to select a non\-supported language likeRussian or Portuguese, the Hands Free screen will default to English. The VR will default back to the last language \(Italian, French, Spanish,German or Dutch\) the customer was using.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10166584-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10166584-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Trouble codes named

U0197

## Vehicles listed

- 2012 to 2014 CHRYSLER 300
- 2012 to 2014 DODGE CHARGER
- 2012 to 2019 DODGE JOURNEY

## Recalls for the same vehicles and component

- [18V524000](/recalls/nhtsa/18V524000.md), 2018-08-09: ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
- [2018396](/recalls/tc/2018396.md), 2018-07-27: Accessories
- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING
- [2017663](/recalls/tc/2017663.md), 2017-12-22: Accessories
- [17V824000](/recalls/nhtsa/17V824000.md), 2017-12-21: EQUIPMENT
- [2017574](/recalls/tc/2017574.md), 2017-11-22: Electrical
- [17V741000](/recalls/nhtsa/17V741000.md), 2017-11-21: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [2017341](/recalls/tc/2017341.md), 2017-07-10: Electrical
- [17V435000](/recalls/nhtsa/17V435000.md), 2017-07-10: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [16V739000](/recalls/nhtsa/16V739000.md), 2016-10-13: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

## Other bulletins for the same vehicles and component

- [S2608000010](/bulletins/11030042.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. Active Diagnostic Trouble Code \(DTC\) B1A10\-00, B1A11\-00, B1A12\- 00, B1A13\-00\-, B1A14\-00, B1A15\-00, B1A16\-00, and B1A17\-00 in The Radio Frequency Hub \(RFH\)
- [108465](/bulletins/11026577.md), 2025-12-11, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. CAMERA – REAR VIEW
- [106241](/bulletins/11021585.md), 2025-08-06, Service bulletin: ELECTRICAL SYSTEM. LAMP \- DOME
- [S2208000138 REV.B](/bulletins/11020600.md), 2025-07-09, Service bulletin: ELECTRICAL SYSTEM. Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
- [104974](/bulletins/11019776.md), 2025-06-26, Service bulletin: ELECTRICAL SYSTEM. LAMP \- DOME
- [S2323000002 REV.A](/bulletins/11018447.md), 2025-05-19, Service bulletin: ELECTRICAL SYSTEM. "Washer Light On And Will Not Turn Off After Adding Washer Solvent."
- [103774](/bulletins/11017451.md), 2025-05-01, Service bulletin: ELECTRICAL SYSTEM. LAMP \- DOME
- [S1408000384](/bulletins/10251783.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor \(IBS\) State of Charge \(SOC\) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes \(DTCs\), or Battery Warning Lamp On
- [9100229](/bulletins/10248517.md), 2024-01-08, Service bulletin: EQUIPMENT. LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- [9100226](/bulletins/10248509.md), 2024-01-08, Service bulletin: ELECTRICAL SYSTEM. Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.

JSON: [/v1/bulletins/10166584](/v1/bulletins/10166584)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2008-083-19&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10166584&vehicle=Service%20bulletin%2008-083-19)