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Service bulletin NAS1909013

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10166454
Published by NHTSA2019-10-21
Manufacturer's numberNAS1909013
Manufacturer's date2019-09-27
NHTSA componentEQUIPMENT

NHTSA's summary

Service Actions H251 and N377 are Owner Notified Programs (ONP) to update InControl® Touch Pro? software in 2016-18MY vehicles to version 19B from earlier levels. This upgrade will be free of charge and delivered via the standard campaign process. Included in this software update is the Smartphone Pack, comprising of Apple CarPlay® and Android Auto? (subject to minimum vehicle specifications). Vehicles will also receive Software-Over-The-Air (SOTA) functionality.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
JAGUAR E-PACE2018
JAGUAR F-PACE2016
JAGUAR F-PACE2017, 2018
JAGUAR F-TYPE2016, 2017, 2018
JAGUAR I-PACE2019
JAGUAR XE2017, 2018
JAGUAR XF2016, 2017, 2018
JAGUAR XJ2016, 2017, 2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
JLRTB02079NAS22024-04-05. Service bulletin. Creaking Noise From Glass Roof Panel
SFCC_MAR2024_702024-04-05. Service bulletin. A creaking type noise from the roof area is heard while driving.
BIG5MAR24_34b2024-04-05. Service bulletin. A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
SFCC_DEC2023_322024-01-09. Service bulletin. Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
SSM758132023-10-06. Service bulletin. Weather and Park & Pay Apps disappear after PIVI update
SFCC_SEP2023_462023-10-06. Service bulletin. The sunglass holder won’t open or does not operate correctly
SSM760702023-09-08. Service bulletin. Front And Rear Electric Drive Unit Oil Leak
JLRTB02012NAS52023-09-08. Service bulletin. GEARBOX FAULT DETECTED DISPLAYED ON INSTRUMENT PANEL
SSM760182023-07-11. Service bulletin. Customers may report a change of Jaguar drive control to 'Comfort' mode, without driver input.
SSM760102023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.