Service bulletin ITB19-020
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10164643 |
| Published by NHTSA | 2019-09-10 |
| Manufacturer's number | ITB19-020 |
| Manufacturer's date | 2019-08-21 |
| NHTSA component | EQUIPMENT |
NHTSA's summary
ANTENNA DIAGNOSTIC KIT INFORMATION SERVICE INFORMATION An Antenna Diagnostic Kit service tool has been released (see Figure 1 on the next page). It is essential to assist technicians with troubleshooting antennas if a customer states a concern about radio static, loss of audio reception, reception fades in and out, or map showing the wrong location. This special tool kit is composed of known good antennas, which can be connected to the audio head unit to help determine if a faulty antenna component is related to the audio system loss of reception complaint. It is intended to help technicians confirm if antenna issues are present and to potentially find a root cause for the concern without removing the headliner to help avoid unnecessary, costly, and complex audio component replacements. The J-51782 Antenna Diagnostic Kit is a universally applicable tool equipped with adapters for use during service procedures on GPS, AM/FM, Satellite Radio, and other applications. Common customer concerns related to each antenna type: • GPS - Map shows wrong location position, clock does not display correct time when set to “Auto Clock Mode” • AM/FM - Static, loss of reception, reception fading in and out • SXM Satellite Radio - Loss of reception, a message stating “No Signal”, a message stating “Check Antenna”
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
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Listing a model year does not mean every vehicle of it is concerned: the document says which.