# Service bulletin B620819

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10164011
- Published by NHTSA: 2019\-08\-19
- Manufacturer's number: B620819
- Manufacturer's date: 2019\-07\-01
- NHTSA component: FUEL SYSTEM, GASOLINE; FUEL SYSTEM, DIESEL

## NHTSA's summary

CC MESSAGE THAT FUEL TANK IS EMPTY AND RANGE IS ZERO WHILE THERE IS STILL FUEL: The customer states that sporadically the vehicle's remaining drive range is displayed as 0 miles even though the fuel level indicator \(aka gas gauge\) still indicates that there is sufficient fuel in the tank. There is also a Check Control message \(CCM ID 286\) displayed: "range 0. Please refuel" After the vehicle goes to sleep and restarts. The display functions normally. The correct remaining range is displayed Software error in the instrument cluster.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10164011-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10164011-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Fuel system

## Vehicles listed

- 2019 BMW 330I
- 2017 BMW 740E
- 2017 BMW 740I
- 2016 to 2017 BMW 740LI
- 2016 to 2017 BMW 750LI
- 2017 BMW M760I
- 2019 BMW M850I
- 2019 BMW X5
- 2019 BMW X7
- 2019 BMW Z4

## Recalls for the same vehicles and component

- [2019335](/recalls/tc/2019335.md), 2019-07-04: Fuel System
- [19V513000](/recalls/nhtsa/19V513000.md), 2019-07-03: ENGINE; FUEL SYSTEM, OTHER:DELIVERY:FUEL PUMP

## Other bulletins for the same vehicles and component

- [B011019](/bulletins/11002831.md), 2024-07-02, Warranty extension: FUEL/PROPULSION SYSTEM. Component\-Specific Extended Limited Warranty \(ELW\) Issues with the fuel supply module/level sensor assembly and its related components, the fuel doorcover pot \(ejector and drive\), the filler flap \(door\) itself and/or the emergency release mechanism arenot included under this extended warranty coverage.
- [B160123](/bulletins/10249015.md), 2024-02-01, Service bulletin: FUEL SYSTEM, GASOLINE. A vehicle arrives at your center to be diagnosed for a micro\-leak in the fuel evaporative \(EVAP\) system\(NVLD natural vacuum leak detection\). For this condition, the following fault is stored in the DME: 190302 \- fuel tank ventilation and scavenging air system, micro\-leak: leakage more than 0.5mm For: Model vehicles other that the ones listed above, or for EVAP faults related to a “large leak,” after confirming that the fuel filler cap is fitted properly, then, proceed to follow the corresponding test plan
- [B160623](/bulletins/10247567.md), 2024-01-03, Service bulletin: FUEL SYSTEM, GASOLINE; ENGINE AND ENGINE COOLING. Engine will crank but not start. There is no communication with the integrated fuel module \(TFE\) whendiagnosing with ISTA. The following two fault codes will be stored in the DME: 032B43 \- Low fuel pressure system, electric fuel pump: pressure value too low CDA594 \- Message \(\- 0x33E\) missing, receiver DME, transmitter TFE
- [B160123](/bulletins/10239602.md), 2023-07-24, Service bulletin: FUEL SYSTEM, GASOLINE. A vehicle arrives at your center to be diagnosed for a micro\-leak in the fuel evaporative \(EVAP\) system \(NVLD natural vacuum leak detection\). For this condition, the following fault is stored in the DME: 190302 \- fuel tank ventilation and scavenging air system, micro\-leak: leakage more than 0.5 mm.
- [B010919](/bulletins/10230717.md), 2023-01-30, Service bulletin: FUEL SYSTEM, GASOLINE. For the eligible vehicles, BMW of North America, LLC \(BMW NA\) is extending the limited warranty for the vehicle's Fuel Injectors to 10 years/120,000 miles as determined by the vehicle's original in\-service date.
- [SIB170220](/bulletins/10224198.md), 2022-10-17, Service bulletin: FUEL SYSTEM, GASOLINE; SERVICE BRAKES; ENGINE AND ENGINE COOLING. Symptom 1: There are traces of coolant leaking under the vehicle, or there is significant pressure released along with coolant loss when opening the low temperature cooling system reservoir \(engine cold\). The following fault code may also be stored in the DME: 20A201 \- Charge air cooling system: Coolant pump protective function activated due to dry running Symptom 2\*: The air conditioning may have low cooling output with the following fault stored in the IHKA: 80120A \- Compressor: Shut down due to overpressure in refrigerant system. Symptom 2 is an additional symptom related to Symptom 1. Diagnose the IHKA fault with ISTA test plans if it is the only fault stored \(if no DME faults are stored related to coolant loss, this bulletin repair does not apply\).
- [SIB160222](/bulletins/10218412.md), 2022-08-22, Service bulletin: FUEL/PROPULSION SYSTEM. The fuel gauge may indicate the incorrect fuel level \(full and reserve\).
- [B170121](/bulletins/10214256.md), 2022-06-21, Service bulletin: ENGINE AND ENGINE COOLING; FUEL SYSTEM, GASOLINE. The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine.
- [B160321](/bulletins/10214255.md), 2022-06-21, Service bulletin: FUEL SYSTEM, OTHER:PNEUMATIC:DELIVERY:PIPES, HOSES, AND FITTINGS. A fuel leak may develop from the fuel tank.
- [B170121](/bulletins/10212788.md), 2022-05-31, Service bulletin: FUEL SYSTEM, GASOLINE; ENGINE AND ENGINE COOLING. The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine.

JSON: [/v1/bulletins/10164011](/v1/bulletins/10164011)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20B620819&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10164011&vehicle=Service%20bulletin%20B620819)