# Service bulletin 09\-010\-19\-3624

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10163825
- Published by NHTSA: 2019\-08\-15
- Manufacturer's number: 09\-010\-19\-3624
- Manufacturer's date: 2019\-08\-07
- NHTSA component: VISIBILITY; SERVICE BRAKES, HYDRAULIC; EXTERIOR LIGHTING; ELECTRICAL SYSTEM

## NHTSA's summary

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay \(2\) may be causing a poor front harness \(1\) ground connection.The front fender stay \(2\) newly painted surface at ground point \(3\), where attachment bolt \(4\) is seated, may create a poor front harness ground connection. Customers concern can be resolved by sanding off paint at ground point \(3\) where attachment bolt \(4\) is seated. After installing the bolt \(4\), apply touch\-up paint to the exposed base material area of the front fender stay.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10163825-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10163825-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Brakes, Electrical system, Glass, wipers and mirrors, Lighting

## Vehicles listed

- 2016 to 2019 MAZDA CX\-3
- 2013 to 2019 MAZDA CX\-5
- 2016 to 2019 MAZDA MAZDA2
- 2014 to 2018 MAZDA MAZDA3
- 2014 to 2019 MAZDA MAZDA6

## Recalls for the same vehicles and component

- [2023391](/recalls/tc/2023391.md), 2023-07-14: Visual System
- [2020040](/recalls/tc/2020040.md), 2020-02-06: Lights And Instruments
- [20V063000](/recalls/nhtsa/20V063000.md), 2020-02-06: EXTERIOR LIGHTING:HEADLIGHTS
- [2019169](/recalls/tc/2019169.md), 2019-04-04: Visual System
- [19V272000](/recalls/nhtsa/19V272000.md), 2019-04-04: VISIBILITY:WINDSHIELD WIPER/WASHER
- [17V744000](/recalls/nhtsa/17V744000.md), 2017-11-21: TRAILER HITCHES; ELECTRICAL SYSTEM:WIRING
- [2017427](/recalls/tc/2017427.md), 2017-09-01: Electrical
- [2017312](/recalls/tc/2017312.md), 2017-06-22: Brakes
- [17V393000](/recalls/nhtsa/17V393000.md), 2017-06-22: PARKING BRAKE
- [16V753000](/recalls/nhtsa/16V753000.md), 2016-10-18: EXTERIOR LIGHTING:TURN SIGNAL

## Other bulletins for the same vehicles and component

- [SA\-041\-26a](/bulletins/11037899.md), 2026-10-03, Service bulletin: ELECTRICAL SYSTEM. DESCRIPTION If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC\-2 \(battery discharge/DTC stored\) 2. Devices plugged into the 12V outlet 3. GPS tracking device \(engine no start/battery discharge\) 4. Dash cam \(DTC stored\) 5. Non\-certified USB cable \(Apple Carplay™/ Android Auto™ will not connect\) 6. Over\-sized wheels/tires \(incorrect GPS location\) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button
- [SA\-041\-26](/bulletins/11034447.md), 2026-07-03, Service bulletin: ELECTRICAL SYSTEM; ENGINE. This SA supersedes the previously issued SA\(s\) listed below. The changes are noted in Red. SA\-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC\-2 \(battery discharge/DTC stored\) 2. Devices plugged into the 12V outlet 3. GPS tracking device \(engine no start/battery discharge\) 4. Dash cam \(DTC stored\) 5. Non\-certified USB cable \(Apple Carplay™/ Android Auto™ will not connect\) 6. Over\-sized wheels/tires \(incorrect GPS location\) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button Example 1: Some electrical devices connected to the DLC\-2 connector by insurance or mobile phone companies may cause: Battery discharge. The device may disrupt the CAN system battery saver mode. • IDS/MMDS will not communicate with the vehicle due to poor DLC\-2 connection. The aftermarket device may cause DLC\-2 female terminals to spread open.
- [09\-019\-26](/bulletins/11034436.md), 2026-07-03, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; ENGINE. This bulletin supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red. 09\-012/21 12/13/21, 06/10/21 and 04/27/21 DESCRIPTION Some customers may experience all of following symptoms: The door lock/unlock operation will not work using the remote transmitter button. 1. The door lock/unlock operation will not work using the door lock/release touch sensor. 2. The engine will not start using the ignition switch. 3. The transmitter operates by itself. 4. The key battery drains faster than usual. 5. Symptoms 1\-3: This may be caused when excess load is applied to the remote transmitter, deforming the electrical terminals and creating poor contact with the battery. To eliminate this concern, the structure in the remote transmitter has been modified to reduce the deformation of the electrical terminals. Symptom 4\-5: This may be caused when excessive load is applied to the remote transmitter, creating a gap around the gasket where moisture enters and corrodes the circuit board which in turn drains the key battery faster than usual. To eliminate this concern, the thickness of the case wall on the gasket mounting surface has been increased and the bonding strength of the components has been improved to prevent deformation. REPAIR PROCEDURE • If the battery is bad or installed incorrectly, replace the battery and/or install it correctly. • If the remote power saving function is off and the battery is good and installed correctly, replace the defective remote transmitter with a modified one according to the instructions on MGSS \(IMMOBILIZER SYSTEM\-RELATED PARTS PROGRAMMING\). NOTE: DO NOT replace other remote transmitter\(s\) for the vehicle if they not experiencing an issue.
- [SA\-029\-26](/bulletins/11032103.md), 2026-05-05, Service bulletin: UNKNOWN OR OTHER; ENGINE; POWER TRAIN; SERVICE BRAKES. This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA\-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle\-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers. SCHEDULED MAINTENANCE Refer to the applicable Workshop Manual or Owner's Manual for vehicle \-specific manufacturer scheduled maintenance. Workshop Manual \- Refer to section 00\-00 SCHEDULED MAINTENANCE. Owner's Manual \- Refer to section 8 Maintenance and Care. b. Note: Please refer to the information below outlining the services not included in Mazda's Factory Scheduled Maintenance: IMPORTANT: Recommending fluid flushes when not necessary can lead to customer confusion and dissatisfaction. Fluid flushing for preventive maintenance purposes is strongly discouraged, unless otherwise specified in a published procedure \(Owner’s Manual, Workshop Manual, Technical Service Bulletin, etc.\).
- [SA\-021\-26](/bulletins/11032100.md), 2026-05-05, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. This Service Alert supersedes the previously issued SAs and bulletin\(s\) listed below: The changes are noted below in red. SA\-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly painted fender stay \(2\) may be causing a poor front harness \(1\) ground connection. The front fender stay \(2\) newly painted surface at ground point \(3\), where attachment bolt \(4\) is seated, may create a poor front harness ground connection. NOTE: DO NOT paint ground point \(3\) attachment bolt \(4\) is seated. NEWLY INSTALLED FRONT FENDER STAY NOTE: CAUTION: If the bolt \(4\) contact area \(3\) is painted when the front fender stay \(2\) is newly replaced, it could cause a malfunction in the PCM. Before painting a newly replaced part, protect the bolt \(4\) contact area \(3\) with masking tape \(5\) as shown in the figure.
- [09\-005\-26](/bulletins/11028099.md), 2026-02-03, Service bulletin: LANE DEPARTURE: BLIND SPOT DETECTION; ELECTRICAL SYSTEM. If the right\-side Blind Spot Monitoring \(BSM\) control module is replaced for any reason, it is also necessary to replace the left\-side BSM control module in order to complete the radar aiming procedure. If the right\-side BSM control module is replaced alone, "Automatic Configuration" and "BSM Radar Aiming" cannot be completed due to a programming error in the module. In most cases, if the left\-side BSM control module is replaced alone, "Automatic Configuration" and "BSM Radar Aiming" can be completed without any problem \(See CAUTION below for more details\). Other possible symptoms that may be found if the right\-side BSM module is replaced alone: BSM aiming fails “BSM OFF" indicator ON Center Display warning message BSM failsafe \(No operation\) DTC U3000:54 stored in memory DTC U1A4B:54 stored in memory \(CX\-3, MX\-5 only\) NOTE: Since a new BSM control module does not retain the vehicle specification information, it is necessary to acquire and store the vehicle specification information transmitted via CAN communication from the combination meter through automatic configuration after replacement.
- [SA\-061\-25](/bulletins/11026917.md), 2026-01-04, Service bulletin: ELECTRICAL SYSTEM. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [SA\-055\-25](/bulletins/11026353.md), 2025-12-05, Service bulletin: SERVICE BRAKES. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern. NOTE: Before following this Service Alert repair procedure, ensure published TSBs in MGSS have been completed per model year.
- [SA\-044\-25](/bulletins/11024999.md), 2025-11-05, Service bulletin: ELECTRICAL SYSTEM. For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.
- [SA\-023\-25b](/bulletins/11022725.md), 2025-09-04, Service bulletin: UNKNOWN OR OTHER; ENGINE; ELECTRICAL SYSTEM; EXTERIOR LIGHTING. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote function\(s\) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".

JSON: [/v1/bulletins/10163825](/v1/bulletins/10163825)

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