# Service bulletin TJ30962 2 0\-2017

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10163464
- Published by NHTSA: 2019\-08\-05
- Manufacturer's number: TJ30962 2 0\-2017
- Manufacturer's date: 2017\-09\-13
- NHTSA component: SEATS

## NHTSA's summary

VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Front seat back uneven , lumbar support loose REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 30962 Technical Service PARTNER : ISSUE DATE : STATUS DATE : 3 US 7510 Volvo Cars North America 2015 \- 12 \- 07 2015 \- 12 \- 23 FUNC GROUP : FUNC DESC : 8524 Backrest cushion Page 1 of 9 Attachment File Name File Size TJ 30962 . pdf 3.7335 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 256 2016 \- 2016 0000561 \- 0999999 201505 \- 999952 CSC Customer Symptom Codes Code Description S1 Seat upholstery / padding / Loose , poor fit , warped , wrinkled or soft / hard VST Operation Number VST Operation Number Description 98561 \- 2 Lumbar support adjust acc . to TJ30962 DTC Diagnostic Trouble Codes ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post \- consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 30962 Text DESCRIPTION : If a front seat back looks uneven when the lumbar support is used , the lumbar support may be loose . VEHICLE REPORT : Yes , please submit a Vehicle Report if the service solution described in this TJ has no effect . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 8524 . SERVICE : Use strip clamp 983750 to fasten the steel reinforcement in the foam to the hooks . Do this on both front seats . Follow attached repair method . To view TJ attachment continue to next page . This TJ has one attachment . Page 2 of 9 2015 \- 12 \- 23 Volvo Car Customer Service TJ 30962 Page 1 \( 7 \) Title Front seat Action Product fix Operation number : 98561 \- 2 Issue Date Reason 1 2015 \- 12 First issue Affected vehicles Model year Model 2016 XC90 \( 16 \- \) Materials Materials Qty . Part No . Notes Strip clamp 4.0

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2017/MC-10163464-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2017/MC-10163464-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Seats

## Vehicles listed

- 2016 VOLVO XC90

## Recalls for the same vehicles and component

- [2023649](/recalls/tc/2023649.md), 2023-12-07: Seats And Restraints
- [2016534](/recalls/tc/2016534.md), 2016-10-28: Seats And Restraints

## Other bulletins for the same vehicles and component

- [36865.1.1](/bulletins/10253003.md), 2024-04-10, Service bulletin: SUSPENSION; SEATS. This is a Technical Journal: Squeak noise from second row outer seats over bumps. Apply PFPE Anti squeak spray, p/n 30749880 spray.
- [TJ32025](/bulletins/10234686.md), 2023-04-24, Service bulletin: SEATS. Seat hard to push back, second row seat \(7 seater\)
- [TJ32025.1.0\-2016](/bulletins/10192888.md), 2021-05-10, Service bulletin: SEATS:MID/REAR ASSEMBLY; EQUIPMENT. Seat hard to push back, second row seat \(7 seater\)
- [TJ33617.2.1\-2021](/bulletins/10188435.md), 2021-03-08, Service bulletin: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; EQUIPMENT; ELECTRICAL SYSTEM:SEAT HEATER:MAT. This is a Technical Journal: Front seat heater, function control. If not working check the heating grid wiring.
- [TJ33617.2.0\-2020](/bulletins/10171681.md), 2020-02-24, Service bulletin: SEATS; SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. This is a Technical Journal: Front seat heater, function control. If not working check the heating grid wiring.
- [TJ32025.5.0\-2019](/bulletins/10169024.md), 2019-12-09, Service bulletin: SEATS. This is a Technical Journal: Seat hard to push back, second row seat \(7 seater\) Func Group 8531 In some cars one or more of the following may appear: \- Outer seat in second row is hard to move back after entrance to third row. Page 1 and 2 in attachment. \- Backrest folds back too early \(before seat is slide back\). Page 1 \- Outer seat in second row is hard to move or makes rattling noise over the rails. Page 3 \- Gap closer \(hinge cover\) gets stuck and breaks. Page 4 . These repairs can be done without removing the seat from the car.
- [TJ30599.3.1\-2016](/bulletins/10167826.md), 2019-11-18, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; SEATS:MID/REAR ASSEMBLY. When driving on rough roads, a creaking/squeaking noise can be heard from the second row seats. Add felt tape on the top half of the striker pins, according to attached files. \* Use new tape, \(Service kit\) p/n 31447976.
- [TJ30961.4.0\-2016](/bulletins/10167818.md), 2019-11-18, Service bulletin: SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER; EQUIPMENT. This is a Technical Journal: The front passenger seat heater may not start or turns itself off after a few minutes of driving. A new IHU \(Integrated Head Unit\) software with changed functionality has been introduced in week 46, 2016. Download a Total Upgrade in accordance with VIDA \(Vehicle Information and Diagnostics for Aftersales\) instructions and TJ 31543. The new software can be used on all cars from production start.
- [TJ32005.1.1\-2016](/bulletins/10167811.md), 2019-11-18, Service bulletin: SEATS; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. This is a Technical Journal: Leather seats, improvements on wrinkles and wear. Always replace both together, seat cushion upholstery and seat cushion foam . Both sides \(Driver and/or passenger\) should not be replaced as a pair if only one side has an issue. The backrest does not have to be replaced if only the seat cushion has an issue.
- [TJ30599.3.2\-2017](/bulletins/10167654.md), 2019-11-12, Service bulletin: SEATS. When driving on rough roads, a creaking/squeaking noise can be heard from the second row seats. Add felt tape on the top half of the striker pins, according to attached files. \* Use new tape, \(Service kit\) p/n 31447976.

JSON: [/v1/bulletins/10163464](/v1/bulletins/10163464)

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