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Service bulletin TJ30962 2 0-2017

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10163464
Published by NHTSA2019-08-05
Manufacturer's numberTJ30962 2 0-2017
Manufacturer's date2017-09-13
NHTSA componentSEATS

NHTSA's summary

VOLVO CARS SERVICE AND PARTS BUSINESS Technical Journal TITLE : Front seat back uneven , lumbar support loose REF NO : ISSUING DEPARTMENT : CAR MARKET : United States and Canada TJ 30962 Technical Service PARTNER : ISSUE DATE : STATUS DATE : 3 US 7510 Volvo Cars North America 2015 - 12 - 07 2015 - 12 - 23 FUNC GROUP : FUNC DESC : 8524 Backrest cushion Page 1 of 9 Attachment File Name File Size TJ 30962 . pdf 3.7335 MB Vehicle Type Eng Struc Week Type Eng Sales Body Gear Steer Model Year Plant Chassis range Desc Range 256 2016 - 2016 0000561 - 0999999 201505 - 999952 CSC Customer Symptom Codes Code Description S1 Seat upholstery / padding / Loose , poor fit , warped , wrinkled or soft / hard VST Operation Number VST Operation Number Description 98561 - 2 Lumbar support adjust acc . to TJ30962 DTC Diagnostic Trouble Codes ? Right first time in Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . © 2015 VOLVO CARS OF NORTH AMERICA , LLC Technical Journal 30962 Text DESCRIPTION : If a front seat back looks uneven when the lumbar support is used , the lumbar support may be loose . VEHICLE REPORT : Yes , please submit a Vehicle Report if the service solution described in this TJ has no effect . Use concern area ? Vehicle Report ? and sub concern area ? Support not needed ? , use function group 8524 . SERVICE : Use strip clamp 983750 to fasten the steel reinforcement in the foam to the hooks . Do this on both front seats . Follow attached repair method . To view TJ attachment continue to next page . This TJ has one attachment . Page 2 of 9 2015 - 12 - 23 Volvo Car Customer Service TJ 30962 Page 1 ( 7 ) Title Front seat Action Product fix Operation number : 98561 - 2 Issue Date Reason 1 2015 - 12 First issue Affected vehicles Model year Model 2016 XC90 ( 16 - ) Materials Materials Qty . Part No . Notes Strip clamp 4.0

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Seats

Vehicles listed
VOLVO XC902016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20236492023-12-07. Seats And Restraints
20165342016-10-28. Seats And Restraints

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
36865.1.12024-04-10. Service bulletin. This is a Technical Journal: Squeak noise from second row outer seats over bumps. Apply PFPE Anti squeak spray, p/n 30749880 spray.
TJ320252023-04-24. Service bulletin. Seat hard to push back, second row seat (7 seater)
TJ32025.1.0-20162021-05-10. Service bulletin. Seat hard to push back, second row seat (7 seater)
TJ33617.2.1-20212021-03-08. Service bulletin. This is a Technical Journal: Front seat heater, function control. If not working check the heating grid wiring.
TJ33617.2.0-20202020-02-24. Service bulletin. This is a Technical Journal: Front seat heater, function control. If not working check the heating grid wiring.
TJ32025.5.0-20192019-12-09. Service bulletin. This is a Technical Journal: Seat hard to push back, second row seat (7 seater) Func Group 8531 In some cars one or more of the following may appear: - Outer seat in second row is hard to move back after entrance to third row. Page 1 and 2 in attachment. - Backrest folds back too early (before seat is slide back). Page 1 - Outer seat in second row is hard to move or makes rattling noise over the rails. Page 3 - Gap closer (hinge cover) gets stuck and breaks. Page 4 . These repairs can be done without removing the seat from the car.
TJ30599.3.1-20162019-11-18. Service bulletin. When driving on rough roads, a creaking/squeaking noise can be heard from the second row seats. Add felt tape on the top half of the striker pins, according to attached files. * Use new tape, (Service kit) p/n 31447976.
TJ30961.4.0-20162019-11-18. Service bulletin. This is a Technical Journal: The front passenger seat heater may not start or turns itself off after a few minutes of driving. A new IHU (Integrated Head Unit) software with changed functionality has been introduced in week 46, 2016. Download a Total Upgrade in accordance with VIDA (Vehicle Information and Diagnostics for Aftersales) instructions and TJ 31543. The new software can be used on all cars from production start.
TJ32005.1.1-20162019-11-18. Service bulletin. This is a Technical Journal: Leather seats, improvements on wrinkles and wear. Always replace both together, seat cushion upholstery and seat cushion foam . Both sides (Driver and/or passenger) should not be replaced as a pair if only one side has an issue. The backrest does not have to be replaced if only the seat cushion has an issue.
TJ30599.3.2-20172019-11-12. Service bulletin. When driving on rough roads, a creaking/squeaking noise can be heard from the second row seats. Add felt tape on the top half of the striker pins, according to attached files. * Use new tape, (Service kit) p/n 31447976.