# Service bulletin ABOM07112019

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10162894
- Published by NHTSA: 2019\-07\-19
- Manufacturer's number: ABOM07112019
- Manufacturer's date: 2019\-07\-11
- NHTSA component: ELECTRICAL SYSTEM; STEERING

## NHTSA's summary

Dealer Message \- Today, July 11, 2019, Honda is announcing a warranty extension for certain 2013\-14 Crosstour vehicles to address a concern with the electric power steering \(EPS\) system. Under certain conditions, affected vehicles may experience heavier than normal steering, the EPS indicator may blink with no DTCs, or the indicator may come on steady with EPS DTC\(s\). American Honda is extending the new vehicle limited warranty on the EPS control unit from the original 3 years/36,000 miles to 15 years/unlimited miles from the original date of purchase.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162894-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162894-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Steering

## Vehicles listed

- 2013 to 2014 HONDA CROSSTOUR

## Other bulletins for the same vehicles and component

- [ONL6E108212019](/bulletins/10164152.md), 2019-08-27, Service bulletin: STEERING. Owner Notification Letter \- The vehicle's steering may feel heavier than normal \- or is hard to turn \- particularly when the vehicle is not moving because of an electric power steering \(EPS\) control unit failure. If this happens, either the EPS indicator blinks with no diagnostic trouble codes \(DTCs\) stored, or the EPS indicator comes on steady with at least one of the following DTCs stored: DTC 32\-09, DTC 32\-08, or DTC 61\-04.
- [A19\-036](/bulletins/10162889.md), 2019-07-19, Service bulletin: STEERING. Service Bulletin \- American Honda is extending the warranty on the EPS \(electric power steering\) control unit to 15 years from the original date of purchase with unlimited miles. This warranty covers vehicles where the steering feels heavier than normal, or is hard to turn, particularly when the vehicle is not moving, and either the EPS indicator blinks with no DTCs, or the EPS indicator comes on steady with DTC 32\-09 \(motor current correlation\), DTC 32\-08 \(EPS control unit internal circuit \[current sensor\]\), or DTC 61\-04 \(motor harness malfunction\). The warranty extension does not apply to any vehicle that has ever been declared a total loss or sold for salvage by a financial institution or insurer, or has a branded or similar title under any state's law.
- [A19050B](/bulletins/10160545.md), 2019-05-30, Service bulletin: STEERING. ServiceNews Article \- When removing and installing a cable reel, you need to keep both the cable reel and the steering angle sensor in position. If you don't , the VSA indicator may come on along with one or more VSA DTCs. And when you run the Neutral Memorization Procedure in the i\-HDS, it won't complete.
- [Service Bulletin](/bulletins/10142650.md), 2018-07-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Service bulletin \- This bulletin describes the procedure to update the software in programmable HandsFreeLink \(HFL\) control units.
- [ATS180203](/bulletins/10129334.md), 2018-02-26, Service bulletin: ELECTRICAL SYSTEM. Tech line summary article \- If the On Demand Multi\-Use Display? \(ODMD\) isn?t responding to touch or is freezing up, the reason could be there?s debris lodged in the gap between the touch screen and the bezel. Lodged debris contacting the screen can cause a false input, resulting in this issue. And since that gap widens and narrows with cabin temperature, this issue can be
- [A15\-023](/bulletins/10108256.md), 2017-06-30, Service bulletin: EQUIPMENT; STEERING; AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE. A RUBBING OR GROANING IS HEARD FROM THE DRIVER’S FRONT AIRBAG MODULE WHILE TURNING THE STEERING WHEEL.
- [DLR MSG \- RFV \-](/bulletins/10108224.md), 2017-06-29, Service bulletin: ELECTRICAL SYSTEM:IGNITION; ENGINE. "DEALER MESSAGE \- AMERICAN HONDA \(AHM\) IS INVESTIGATING CERTAIN 2013\-2015 ACCORDS \& CROSSTOURS WITH THE CUSTOMER REPORTING A NO START OR GRINDING NOISE WHEN TRYING TO START. TO FULLY UNDERSTAND THE CAUSE OF THIS OCCURRENCE, AHM WOULD LIKE TO INSPECT THE VEHICLE PRIOR TO YOU ATTEMPTING A REPAIR OF ANY KIND."
- [PU \- A13\-001](/bulletins/10107089.md), 2017-06-20, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. SERVICE BULLETIN \- THERE ARE SEVERAL KNOWN AUDIO AND NAVIGATION SYSTEM SOFTWARE BUGS THAT ARE REPAIRED BY UPDATING THE SOFTWARE IN THE AUDIO OR THE AUDIO\-NAVIGATION UNIT.
- [A15\-002 \- 8\-21\-1](/bulletins/10107082.md), 2017-06-20, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE. "SERVICE BULLETIN \- THE VEHICLE MAY HAVE ONE OR MORE OF THE FOLLOWING SOFTWARE BUGS: • WHEN IN XM MODE, THE AUDIO UNIT TURNS OFF AFTER MAKING AN HFL CALL. • THERE IS NO SOUND OR THERE IS STATIC IN THE REAR HEADPHONES \(BOTH WIRED AND WIRELESS\). • WHEN IN XM MODE, THE XM RADIO INFORMATION ON THE CENTER DISPLAY DOES NOT MATCH THE TOUCH SCREEN. • THE INFO/SETTING SCREEN FLASHES AFTER USING LANEWATCH. • THE HFL DELETES SAVED SPEED DIAL INFORMATION AND VOICE TAGS. • THE AUDIO\-NAVIGATION SYSTEM REBOOTS WHEN A CUSTOMER’S CD IS INSERTED. • THE HFL SYSTEM REBOOTS WHEN TRYING TO PLACE A CALL USING A NAME THAT CONTAINS A NON\-ALPHANUMERIC CHARACTER. • THE REVERSE CAMERA IMAGE STAYS ON AFTER SHIFTING OUT OF REVERSE. • IMID GOES BLANK WHILE PARALLEL PARKING."
- [A16\-002](/bulletins/10088442.md), 2017-01-12, Service bulletin: ELECTRICAL SYSTEM:STARTER ASSEMBLY. SERVICE BULLETIN \- THE STARTER GRINDS AT STARTUP DUE TO INADEQUATE CLEARANCE BETWEEN THE STARTER MOTOR GEAR AND THE TORQUE CONVERTER RING GEAR.

JSON: [/v1/bulletins/10162894](/v1/bulletins/10162894)

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