# Service bulletin 23\-015\-19

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10162548
- Published by NHTSA: 2019\-07\-15
- Manufacturer's number: 23\-015\-19
- Manufacturer's date: 2019\-05\-10
- NHTSA component: STRUCTURE:BODY:TAILGATE

## NHTSA's summary

Tailgate Does Not Open Smoothly This bulletin involves inspecting and if necessary replacing the tailgate damper strut. Customer may comment that the tailgate does not have a smooth operation when opening, just before the tailgate is fully opened it has a sudden drop or makes popping noise.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162548-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162548-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame

## Vehicles listed

- 2019 RAM 2500
- 2019 RAM 3500

## Recalls for the same vehicles and component

- [2022699](/recalls/tc/2022699.md), 2022-12-08: Structure
- [22V904000](/recalls/nhtsa/22V904000.md), 2022-12-08: STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
- [2020153](/recalls/tc/2020153.md), 2020-04-09: Structure
- [20V207000](/recalls/nhtsa/20V207000.md), 2020-04-09: STRUCTURE

## Other bulletins for the same vehicles and component

- [9100901](/bulletins/11037344.md), 2026-09-17, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040.
- [113069](/bulletins/11034910.md), 2026-07-08, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. SWITCH – HEADLAMP
- [113070](/bulletins/11034909.md), 2026-07-08, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. SWITCH – HEADLAMP
- [S2208000045 REV.D](/bulletins/11034385.md), 2026-07-02, Service bulletin: STRUCTURE:BODY. Backup Camera Poor Image Quality Inspection
- [S1623000028 Rev. K](/bulletins/11033975.md), 2026-06-18, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S1623000028 REV.J](/bulletins/11033897.md), 2026-06-16, Service bulletin: STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S2623000040](/bulletins/11033896.md), 2026-06-16, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM. Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock.
- [9100831](/bulletins/11033889.md), 2026-06-16, Service bulletin: STRUCTURE:BODY. For Dealer awareness, HD truck, eliminate 1 of 2 M8 Joints for Sidestep bracket to Body Attachment, Bolt and rivet \(06102165AA, 06511062AA\) per TCR \# 402632, CN 80403\-T18
- [S1623000028 REV.I](/bulletins/11033308.md), 2026-06-03, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S2623000032](/bulletins/11032344.md), 2026-05-06, Service bulletin: STRUCTURE:BODY. Squeak Or Squawk Noise Coming From Either Side Door Of The Vehicle, It Could Be Just One Door Or More. The Noise Can Be Present In Either The Upper Or The Lower Hinge.

JSON: [/v1/bulletins/10162548](/v1/bulletins/10162548)

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