# Service bulletin T\-SB\-0060\-19 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10162245 - Published by NHTSA: 2019\-07\-08 - Manufacturer's number: T\-SB\-0060\-19 - Manufacturer's date: 2019\-05\-09 - NHTSA component: EQUIPMENT ## NHTSA's summary TSB: Pre\-Delivery Service \(PDS\) is a critical step in satisfying our dealership?s new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ? Careful inspection for paint chips/scratches and body dents/dings.? Proper operation of electrical accessories. ? Interior cleanliness. ? Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. \(See PDS Check Sheet ?Final Inspection and Cleaning.?\) A new PDS Check Sheet has been developed for the 2020 model year Prius Prime. Some check points have been added, expanded, or clarified. Bulletins are available for items in bold type. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162245-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162245-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories ## Vehicles listed - 2020 TOYOTA PRIUS ## Other bulletins for the same vehicles and component - [TSB010622](/bulletins/10252259.md), 2024-04-01, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); UNKNOWN OR OTHER. TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool \(SST\) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription \(stored in the head unit\), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an Activation Card Number \(ACN\). Updating the map without the use of an ACN is considered an Embedded Navigation Update \(refer to pg. 10\) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update \(refer to pg. 4\). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system. Follow the process in this bulletin to perform the update. - [TSB003220](/bulletins/10244113.md), 2023-10-16, Service bulletin: VEHICLE SPEED CONTROL; AIR BAGS; EQUIPMENT. TSB: Replacement certification labels \(the vinyl label installed on the driver door or door post\) and VIN plates \(the metal plate riveted to dashboard\) \(see Figure 1\) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate. - [T\-SB\-0057\-18](/bulletins/10238157.md), 2023-06-26, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system. - [T\-TT\-0611\-20 Rev](/bulletins/10230376.md), 2023-01-17, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. TT: To assist with the early detection and early resolution of audio related concerns, it may be requested as part of the remanufactured head unit return to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by audio suppliers, FTS, and/or FPEs. - [T\-SB\-0106\-22](/bulletins/10230360.md), 2023-01-17, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System, require a Special Service Tool \(SST\) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update, however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the expiration date of the dynamic subscription \(stored in the head unit\), must be checked. If the expiration date has not passed, a license key may be generated without the purchase of an activation card number \(ACN\). Updating the map without the use of an ACN is considered an Embedded Navigation Update \(refer to pg. 10\) and performing this update does not extend the subscription to dynamic map services. If the subscription period has expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an ACN. Utilizing an ACN, will initiate the Dynamic Navigation Update \(refer to pg. 4\). This Dynamic Navigation Update will perform the embedded navigation update and provide dynamic map services for a period of two years from the date that the Dynamic Navigation Update is performed. ACNs are provided in a pamphlet available through the normal parts ordering system - [T\-TT\-0703\-22](/bulletins/10220214.md), 2022-09-15, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. TT: Vehicles listed above equipped with a Denso Ten radio \(Entune Audio Plus or Premium Audio\) may exhibit a condition in which the radio screen continues to show a Bluetooth phone call in progress after the call has ended. This condition has been confirmed with multiple Android phones, including Samsung Galaxy S21 and S22, and Google Pixel 6. - [TSB004522Rev1](/bulletins/10220177.md), 2022-09-15, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. TSB: Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio \(version 01013E\), Entune? Audio Plus \(version 010156 or 01015C\), or Entune? Premium Audio \(versions 010171, 010170, or 01017D\) may exhibit one or more of the following conditions: ?Head unit reboots at a specific location. ?Abnormal Destination Search app operation. ?Rebooting caused by no songs on the USB\-connected iPhone. ?A one\-time reboot after ignition is cycled to ACC\-ON. ?Audio stays muted after the key is cycled. - [TSB009421Rev1](/bulletins/10220174.md), 2022-09-15, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA \(Environmental Protection Agency\) website for the most up\-to\-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process - [TSB003120Rev2](/bulletins/10214352.md), 2022-06-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. TSB: Some 2017 ? 2018 model year Prius Prime vehicles equipped with Premium Audio \(R10A5430\) or earlier may exhibit one or more of the following conditions. Updated multimedia software is now available to address these conditions. Follow the Multimedia Software Update Procedure in this bulletin to install the latest software version. - [T\-SB\-0110\-20 Rev](/bulletins/10213900.md), 2022-06-13, Service bulletin: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY; EQUIPMENT. TSB: This bulletin includes basic procedures for performing a rescue charge at battery on high voltage \(HV\) Ni\-MH and Li\-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the battery rescue charge. The GRX\-5100 should be used wherever the Repair Manual references the Toyota Hybrid System \(THS\) charger JSON: [/v1/bulletins/10162245](/v1/bulletins/10162245) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20T-SB-0060-19&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10162245&vehicle=Service%20bulletin%20T-SB-0060-19)