# Service bulletin TSB 19\-2186

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10162064
- Published by NHTSA: 2019\-07\-03
- Manufacturer's number: TSB 19\-2186
- Manufacturer's date: 2019\-06\-07
- NHTSA component: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; VISIBILITY:GLASS, SIDE/REAR

## NHTSA's summary

Some 2011\-2015 Explorer/Police Interceptor Utility vehicles may exhibit front window glass that jumps/chatters during up/down movement. This may be due to various conditions in the window motor including excessive drive gear backlash, bushing wear, and/or excessive end play. To resolve the condition, follow the Service Procedure steps to replace the window motor, window motor connector, window regulator, upper glass run, and door glass.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162064-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10162064-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Glass, wipers and mirrors, Power windows

## Vehicles listed

- 2011 to 2015 FORD EXPLORER
- 2011 to 2015 FORD POLICE INTERCEPTOR UTILIT

## Other bulletins for the same vehicles and component

- [44985](/bulletins/10058219.md), 2015-08-17, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. FORD EXPLORER 2011\-2015: BULLETIN INFORMATION REGARDING THE FRONT GLASS WINDOW CHATTERING UP/DOWN WHILE TRAVELING. THE FRONT WINDOW REGULATOR MOTOR NEEDS TO BE REPLACED. \*LJ
- [44863](/bulletins/10057834.md), 2015-07-01, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010\-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW\(S\) OR SUNROOF ARE OPEN. \*TA

JSON: [/v1/bulletins/10162064](/v1/bulletins/10162064)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20TSB%2019-2186&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10162064&vehicle=Service%20bulletin%20TSB%2019-2186)