Service bulletin 09-023-19-3596

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10162015
Published by NHTSA	2019-07-01
Manufacturer's number	09-023-19-3596
Manufacturer's date	2019-06-06
NHTSA component	STRUCTURE

NHTSA's summary

Some vehicles (without inner cloth/headliner) may exhibit rubbing/contact marks on the top fabric of the convertible top around the area as shown. The marks may occur on the right and/or left side(s). This is caused by the top fabric receiving vibration and the stitching line (hard) touching the top fabric while the vehicle is running with the convertible top opened (top fabric folded and piled up). To correct this concern, the link stopper of the convertible top has been changed to adjust the opening angle of the convertible top, thereby decreasing the contact pressure applied to the top fabric when folded and piled up. NOTE: Compared to the top fabric with inner cloth, the top fabric without inner cloth is more likely to have this concern because the folded height is set lower, therefore the top fabric is folded and piled up in more tight condition.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
MAZDA MX-5	2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2019321	2019-06-27. Structure
19V496000	2019-06-27. STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
09-020-26	2026-07-03. Service bulletin. DESCRIPTION Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles. REPAIR PROCEDURE 6. Install the seat back crossmember assembly from the vehicle according to the instructions on MGSS online or the Workshop Manual (section 09-10 SEAT BACK CROSSMEMBER ASSEMBLY REMOVAL/INSTALLATION). 7. Reinstall the rear seat back bar garnish while twisting the garnish so that the garnish can be kept closer to the seat back bar and away from the convertible top (for both left and right sides).
SA-031-26	2026-05-05. Service bulletin. DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group) using VIN Plate Request Form available on One Mazda. To obtain a replacement vehicle certification label (located on the B􀀀pillar or front door), contact your assigned DSM (District Service Manager) to place the order. If DSM contact information is not available, refer to the Dealer & Field Contact Directory.
09-007-26	2026-02-03. Service bulletin. Some vehicles may exhibit the power window(s) not working properly (window does not move or has fallen into the door) and/or making an abnormal noise while operating the power window switch. This may be caused by the cable of the power window motor being damaged from water entry through area (1) of the front beltline molding. Convertible Top: To eliminate this concern, the shape of the door glass has been modified during mass production to prevent water entry to the power window regulator. Retractable Hardtop: No mass production change is scheduled.
SA-039/25	2025-09-05. Service bulletin. Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.
SA-058-24	2024-09-04. Service bulletin. Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-056-24	2024-09-04. Service bulletin. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.
09-016-24a	2024-08-02. Service bulletin. Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top (3). Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles.
09-034-24	2024-07-04. Service bulletin. Some vehicles may exhibit the inner cloth (A) falling down at the rear end causing a poor appearance and obstructing the view of the back window. This is caused by: CASE A: The J-hook binding holding the inner cloth coming loose because the convertible top is opened/closed a lot or from high ambient temperatures. CASE B: After the previous improvement carried out at the supplier since January 19, 2016, some J-hooks have still been found coming loose to bind and hold the inner cloth during the assembly process. To correct the problem: CASE A: Two top-protector clips have been additionally installed to both side edges of the J-hook to prevent the J-hook from loosening and separating. CASE B: An improved inspection process has been started at the supplier to check the appearance of the inner cloth after installation of the clip.
09-019-24	2024-04-02. Service bulletin. Some vehicles may exhibit crack(s) on the left and/or right side retractable hardtop quarter garnish (1). The molding material on the retractable hardtop quarter garnish may accelerate the deterioration of the quarter garnish, resulting in the cracks. To eliminate this concern, the molding material on the retractable hardtop quarter garnish has been improved.
09-017-23	2023-04-04. Service bulletin. Some vehicles may exhibit scratches (1) on the rear of the seat back bar garnish (2) from contact with the convertible top. Due to assembly variations, the clearance between the seat back bar garnish and the convertible top is too small on some vehicles.