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Service bulletin 19NA096

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10161944
Published by NHTSA2019-07-01
Manufacturer's number19NA096
Manufacturer's date2019-05-06
NHTSA componentSTRUCTURE:BODY:ROOF AND PILLARS

NHTSA's summary

This technical bulletin provides repair information to correct a customer concern of hearing clicking, popping, tapping, creaking, flexing, rubbing or rattle noises from roof area during turns or driving over uneven pavement.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame

Vehicles listed
CADILLAC ATS2015, 2016, 2017, 2018, 2019
CADILLAC CT62016
CADILLAC CT62019
CADILLAC CT6 PLUG-IN HYBRID2017, 2018 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC CTS2015, 2016, 2017, 2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
05-08-51-001L2025-03-08. Service bulletin. This informational bulletin provides a procedure on how to remove the paint stain that may present itself under the shipping film.
22-NA-2442025-02-12. Service bulletin. This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
10-08-110-001L2025-02-11. Service bulletin. This service bulletin provides information on proper use of floor mats.
21-NA-0432024-12-10. Service bulletin. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
22-NA-2442024-11-13. Service bulletin. This warranty administration service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
23-NA-2192024-11-05. Service bulletin. This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
22-NA-2442024-05-30. Warranty extension. This service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
PI0281K2024-02-14. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
16NA0052024-02-12. Service bulletin. Seatback Stuck in Full Forward Position
144872023-12-18. Service bulletin. This bulletin provides a service procedure to reprogram the Chassis Control Module (CCM) on certain 2015 model year Cadillac ATS vehicles equipped with a 2.0L or 2.5L engine (LTG/LCV). The switchable engine mount calibration currently in these vehicles is not the intended calibration for the "Tour/ECO" vehicle modes. Operating the vehicle in the "Tour/ECO" mode could result in a poor ride quality (shake) on rough roads. This could also result in less life to the engine mounts. and subsequent fluid leakage from the mounts.