# Service bulletin sbw0015

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10160770
- Published by NHTSA: 2019\-06\-03
- Manufacturer's number: sbw0015
- Manufacturer's date: 2019\-03\-08
- NHTSA component: SUSPENSION

## NHTSA's summary

Service Bulletin\- sbw0015 Vibration and Harsh Ride Troubleshooting

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10160770-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10160770-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension

## Vehicles listed

- 2002 to 2019 WESTERN STAR 4700
- 2004 to 2019 WESTERN STAR 4800
- WESTERN STAR 4900
- 2002 to 2019 WESTERN STAR 5700
- 2004 to 2018 WESTERN STAR 5900
- WESTERN STAR 6900
- 2009 to 2013 WESTERN STAR CONSTELLATION
- 2015 to 2016 WESTERN STAR CONSTELLATION
- 2019 WESTERN STAR CONSTELLATION
- WESTERN STAR HERITAGE

## Recalls for the same vehicles and component

- [18V913000](/recalls/nhtsa/18V913000.md), 2018-12-19: SUSPENSION:FRONT:CONTROL ARM; STEERING:LINKAGES:TIE ROD ASSEMBLY; STEERING

## Other bulletins for the same vehicles and component

- [SS734\-WST](/bulletins/11000986.md), 2024-06-05, Other: SUSPENSION. Service Solution for Thread Spring Pin Suspension Alignment \& Installation
- [CALWS32\-001](/bulletins/10194469.md), 2021-05-25, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES; SUSPENSION; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Customer Advisory Letter on Transverse Track Rod Tower Bracket
- [SS1034783REV](/bulletins/10181325.md), 2020-10-19, Service bulletin: SUSPENSION. Revised Service Solution for 20K Detroit Axle King Pin Lube Access. Western Star trucks equipped with 20k Detroit front axles and disc brakes built up to 8/17/2020 do not have sufficient room to access the king pin grease zerk.
- [SBW31\-016](/bulletins/10177605.md), 2020-07-31, Service bulletin: SUSPENSION:REAR; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Western Star Bulletin for Non\-Airliner Rear Suspension Crossmember Fastener Change. With the start of production on March 2, 2020, the fasteners used to assemble the non\-Airliner rear suspension \(bogie\) crossmember have changed. The rear suspension bogie crossmember gussets to the C\-channel will be assembled with 5/8–18 fasteners. This change includes a revision to a higher friction nut that requires an increase in tightening torque. The new higher friction nut can be identified by its green color.
- [SS1034621](/bulletins/10170323.md), 2020-01-21, Service bulletin: SUSPENSION. Service Solution for Western Star vehicles equipped with Hendrickson AIRTEK Axles experiencing a Harsh Ride.
- [CAL WST 32\-002](/bulletins/10168628.md), 2019-12-02, Service bulletin: EQUIPMENT; SUSPENSION; EQUIPMENT ADAPTIVE/MOBILITY. Customer Advisory Letter for Airliner welded axle seats. The welded axle seats were installed incorrectly on the rear most drive axle for specific vehicles resulting in an incorrect axle pinion angle. The existing welded axle seats will be removed and replaced with new axle seats installed in the correct orientation.
- [SBW41\-002](/bulletins/10168094.md), 2019-11-21, Service bulletin: SUSPENSION; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT. Service Bulletin for midship bearing replacement. This procedure applies to all vehicles built with driveshafts SPL140, SPL170 or SPL250 with first order driveline vibration.
- [SBW32\-018](/bulletins/10168093.md), 2019-11-21, Service bulletin: EQUIPMENT; SUSPENSION:REAR. Service Bulletin for Hendrickson HaulMaax Rear Suspension Transverse Torque Rod Tower Bracket Replacement.
- [19TL\-9](/bulletins/10163620.md), 2019-08-08, Service bulletin: WHEELS; SUSPENSION; EQUIPMENT. DTNA Special Tools Group has approved the use of Haweka Axis4000 aftermarket alignment system for use on DTNA products at DTNA service locations. The Axis4000 system uses the reference points required by DTNA for precise, accurate, and repeatable measurements. Axis4000 is a sophisticated, user\-friendly system that utilizes computer based camera\-radio technology and references the center line of the frame for measuring and providing alignment results to DTNA specifications.
- [sbw0015](/bulletins/10158111.md), 2019-04-08, Service bulletin: SUSPENSION. Service Bulletin Vibration and Harsh Ride Troubleshooting

JSON: [/v1/bulletins/10160770](/v1/bulletins/10160770)

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