# Service bulletin 08\-123\-15

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10160064
- Published by NHTSA: 2019\-05\-20
- Manufacturer's number: 08\-123\-15
- Manufacturer's date: 2015\-12\-19
- NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT

## NHTSA's summary

RA2 RG2 RJ2 Radio Enhancements This bulletin involves updating the radio's software. The customer may notice one or more of the following: ? Potential for inoperative or blank radio display. ? Radio displays message ?Please insert update USB? ? AM/FM presets lost over an ignition cycle. ? Ipod Synchronization will be incomplete causing the voice recognition to be inoperative. ? Display shows multiple USB media song titles in the browse menu. ? System incorrectly comes up in Aux mode. ? Unable to change CD tracks with steering wheel controls. ? May be able to change AM/FM frequencies while changing SXM frequencies. ? Display screen dim. ? Paired phone list is deleted after ignition cycle. ? Not able to pair phone. ? Unable to delete paired device from list. ? Removed the ability to pair phones while the vehicle is in motion. ? Voice command not able to play new text messages. ? SXM presets are lost at times. ? SXM disappeared and failed to re\-register. ? Intermittently the wrong selected media is played. ? Noises \(pops and cracks\) for AM/FM. ? Audio controls are locked out after using Voice Recognition \(VR\). ? IPOD will not resume playing after phone call. ? IPOD ?Repeat? function is not turned on. ? IPOD songs not accessible through VR without ?genre?. ? IPOD shuffle does not continue after ignition cycle. ? Not able to restore to default setting. ? Potential for battery draw on E\-Call function. ? Steering wheel control seek up/down function not working. ? Steering wheel control press and hold skipping channels. ? Intermittently the wrong pop\-ups or displays is shown. ? Intermittently the phone or media will freeze. ? Presets or clock setting are lost after software updates. ? Climate ON/OFF pop\-up will not longer appear. ? Can?t change media source to Disc. ? Wrong EQ setting being used. ? Mute function not working correctly. ? No audio on phone calls. Improvements ? VR command, p

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2015/MC-10160064-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2015/MC-10160064-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2014 DODGE DURANGO
- 2014 JEEP CHEROKEE

## Recalls for the same vehicles and component

- [23V338000](/recalls/nhtsa/23V338000.md), 2023-05-11: STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING
- [2017663](/recalls/tc/2017663.md), 2017-12-22: Accessories
- [17V824000](/recalls/nhtsa/17V824000.md), 2017-12-21: EQUIPMENT
- [2017574](/recalls/tc/2017574.md), 2017-11-22: Electrical
- [17V741000](/recalls/nhtsa/17V741000.md), 2017-11-21: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [2017341](/recalls/tc/2017341.md), 2017-07-10: Electrical
- [17V435000](/recalls/nhtsa/17V435000.md), 2017-07-10: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
- [15V461000](/recalls/nhtsa/15V461000.md), 2015-07-23: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- [2015271](/recalls/tc/2015271.md), 2015-06-17: Accessories

## Other bulletins for the same vehicles and component

- [S1623000028 Rev. K](/bulletins/11033975.md), 2026-06-18, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S1623000028 REV.I](/bulletins/11033308.md), 2026-06-03, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY. Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position.
- [S2623000023](/bulletins/11031337.md), 2026-04-15, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Power Liftgate Inoperative.
- [S2223000022 REV.E](/bulletins/11031240.md), 2026-04-10, Service bulletin: ELECTRICAL SYSTEM. Power Liftgate Inoperative Or Intermittently Will Not Open Or Close.
- [S2608000015](/bulletins/11030266.md), 2026-03-25, Service bulletin: ELECTRICAL SYSTEM; SEATS. Memory Seat Does Not Work There Is No Response from The Seat While Pressing the Memory Seat Profiles from the Switch Diagnostic Trouble Code \(DTC\) B1D9B\-54\- Seat Horizontal Front Stop Not Learned\-Missing Calibration
- [S2608000010](/bulletins/11030042.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. Active Diagnostic Trouble Code \(DTC\) B1A10\-00, B1A11\-00, B1A12\- 00, B1A13\-00\-, B1A14\-00, B1A15\-00, B1A16\-00, and B1A17\-00 in The Radio Frequency Hub \(RFH\)
- [S1408000384 REV.J](/bulletins/11030035.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor \(IBS\) State of Charge \(SOC\) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes \(DTCs\), or Battery Warning Lamp On
- [110603](/bulletins/11030026.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. SPEAKER \- NONE
- [110604](/bulletins/11030025.md), 2026-03-13, Service bulletin: ELECTRICAL SYSTEM. SPEAKER \- NONE
- [S1408000384 REV.I](/bulletins/11028904.md), 2026-02-19, Service bulletin: ELECTRICAL SYSTEM. Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor \(IBS\) State of Charge \(SOC\) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes \(DTCs\), or Battery Warning Lamp On

JSON: [/v1/bulletins/10160064](/v1/bulletins/10160064)

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