Service bulletin T-SB-0039-19
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10159697 |
| Published by NHTSA | 2019-05-13 |
| Manufacturer's number | T-SB-0039-19 |
| Manufacturer's date | 2019-04-05 |
| NHTSA component | EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE |
NHTSA's summary
TSB: Some 2019 model year RAV4, RAV4 Hybrid, and Sienna vehicles equipped with Entune? 3.0 Audio Plus (version 1010) or Entune? 3.0 Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: ? Entune? fails to download ? Bluetooth® is unable to automatically connect after key cycle ? XM antenna disconnection history Diagnostic Trouble Code (DTC) B15FE ? No outgoing voice during phone calls when using Apple CarPlay® ? Incoming calls incorrectly shown on the multi-information display (MID) when using Apple CarPlay® ? CAN networking DTC B1321 ? Volume inoperative after using Siri® ? Unable to adjust the treble audio setting ? Song information flickering ? Unable to select XM music genre by voice recognition ? Noise when hanging up call on handset ? Transferred contacts do not match the number of handset contacts ? XM sound slow to start ? Abnormal Entune? and Scout Operation. A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Electrical system, Equipment and accessories, Labels and manuals, Software
Trouble codes named
B1321, B15FE
| TOYOTA RAV4 | 2019 |
|---|---|
| TOYOTA SIENNA | 2019 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| T-SB-0065-21 Rev | 2021-10-25. Service bulletin. TSB: Some 2019 ? 2020 model year RAV4 Adventure and Limited grade AWD vehicles may exhibit an abnormal buzz/groan noise from the front transfer case at 20 ? 30 mph when accelerating from a stop and/or at 20 ? 13 mph on deceleration after driving the vehicle for 15 ? 20 minutes or more. This condition occurs with Normal drive mode selected during disconnect/connect timing of the AWD system. Follow the procedures in this bulletin to address this condition. |
|---|---|
| T-TT-0600-20 Rev | 2020-12-21. Service bulletin. TT: Some customers may experience echoing on the line calling the vehicle when using Bluetooth Hands Free. This is caused by the phone Hands Free volume being too low. These settings may need to be reapplied any time the phone is paired to a new head unit, a phone update is applied, or the phone is un-paired and re-paired. |
| T-SB-0047-19 Rev | 2020-09-14. Service bulletin. TSB: Some 2018 ? 2020 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. |
| T-SB-0046-20 Rev | 2020-09-14. Service bulletin. TSB: Some 2018 ? 2019 model year Camry, Camry Hybrid, and Sienna vehicles equipped with Entune? 3.0 Audio Plus (version 1010) or Entune? 3.0 Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: ?Abnormal navigation operation. ?Screen freezing. ?Intermittent rebooting. ?Abnormal clock operation. ?Abnormal Apple CarPlay® operation. ?Echoing during Apple CarPlay® phone call. ?Abnormal Pandora® operation after answering WhatsApp phone call. ?Alexa® app inoperative when using iOS devices. |
| T-SB-0047-19 Rev | 2020-09-14. Service bulletin. TSB: Some 2018 ? 2020 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software. The SST is used with applicable vehicles to deliver the update; however, the process for generating license keys differs from previous generations. Before attempting to perform a map update, the head unit?s expiration date must be checked. If the expiration date is still valid, a license key may be generated without the use of an activation card number. Updating the maps without the use of an activation card number is considered an Embedded Navigation Update (refer to pg. 10) and performing this process does not extend the duration of telematic map services. If the head unit?s expiration date is expired, or is expiring within the next 90 days, it should be recommended to the customer to purchase an activation number. Utilizing an activation number will initiate a Dynamic Navigation Update (refer to pg. 4). This Dynamic Navigation Update will perform the Embedded Navigation Update and provide telematic map services for a period of two years from the day that the Dynamic Navigation Update is performed. Activation card numbers are provided in an activation card number pamphlet available through the normal parts ordering system. |
| T-SB-0046-20 Rev | 2020-09-14. Service bulletin. TSB: Some 2018 ? 2019 model year Camry, Camry Hybrid, and Sienna vehicles equipped with Entune? 3.0 Audio Plus (version 1010) or Entune? 3.0 Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: ?Abnormal navigation operation. ?Screen freezing. ?Intermittent rebooting. ?Abnormal clock operation. ?Abnormal Apple CarPlay® operation. ?Echoing during Apple CarPlay® phone call. ?Abnormal Pandora® operation after answering WhatsApp phone call. ?Alexa® app inoperative when using iOS devices. |
| T-SB-0160-19 Obs | 2020-08-17. Service bulletin. TSB: OBSOLETE NOTICE July 23, 2020: This bulletin is now obsolete. Please see T-SB-0071-20. |
| T-SB-0071-20 | 2020-08-17. Service bulletin. TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0160-19. Service Bulletin No. T-SB-0160-19 is obsolete and any printed versions should be discarded. Some 2019 ? 2020 model year Toyota vehicles equipped with Entune? Audio (version 1007), Entune? Audio Plus (version 1011), or Entune? Premium Audio (version 1011) or earlier may exhibit one or more of the following conditions: ?Phone does not auto-connect on startup. ?Intermittent black screen. ?Apple CarPlay® home screen widget turns white when USB flash drive is disconnected. ?Abnormal phone book sorting. ?Unable to see DCM Status when in dark red or dark blue modes. ?XM no signal banner appears at all times. ??Check antenna,? ?ID Displaying,? or ?Seeking? always displays on XM mode. ?Unable to switch Bluetooth® devices. ?Apps button inactive in the voice recognition hint screen when using Apple CarPlay®. ?Incorrect Spanish translations. ?Voice recognition is not canceled during a phone call. ?Low Easy Speak volume. ?Voice recognition ?Web Search? is inoperative. ?Entune? apps are inoperative and ?When it is safe and legal to do so, please ensure your Entune? App Suite application is running and logged in on your phone? pop-up appears. ?Download screen appears even though nothing is being downloaded. ?Intermittent partially white screen. ?Screen intermittently locked. A software update is now available to address these conditions |
| T-SB-0064-18 Rev | 2020-07-27. Service bulletin. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused. |
| T-SB-0041-19 Obs | 2020-06-15. Service bulletin. TSB: OBSOLETE NOTICE May 11, 2020: This bulletin is now obsolete. Please see T-SB-0046-20. |