# Service bulletin SSM 47937

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10159498
- Published by NHTSA: 2019\-05\-07
- Manufacturer's number: SSM 47937
- Manufacturer's date: 2019\-04\-16
- NHTSA component: ENGINE; ELECTRICAL SYSTEM

## NHTSA's summary

SSM 47937 \- 2019 MKC, 2018\-2019 Escape \- 2.0L \- Auto Start/Stop \- No Auto Restart After An Auto Stop Event With DTC P164C Some 2018\-2019 Escape vehicles built on or after 01\-Aug\-2018 or 2019 MKC vehicles equipped with a 2.0L engine may exhibit an auto start/stop, no auto restart concern with diagnostic trouble code \(DTC\) P164C. A revised crankshaft position sensor \(CKP\) JX6Z\-6C315\-B is available. Refer to the Workshop Manual \(WSM\), Section 303\-14A. For claiming, use causal part 6C315 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10159498-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10159498-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Engine

## Trouble codes named

P164C

## Vehicles listed

- 2018 to 2019 FORD ESCAPE
- 2019 LINCOLN MKC

## Recalls for the same vehicles and component

- [2026005](/recalls/tc/2026005.md), 2026-01-09: Electrical
- [2026004](/recalls/tc/2026004.md), 2026-01-09: Electrical
- [2025554](/recalls/tc/2025554.md), 2025-10-10: Electrical
- [2023310](/recalls/tc/2023310.md), 2023-05-29: Electrical
- [23V378000](/recalls/nhtsa/23V378000.md), 2023-05-26: ENGINE

## Other bulletins for the same vehicles and component

- [25B51](/bulletins/11033577.md), 2026-06-05, Other: ENGINE. Certain 2021\-2024 Model Year Bronco, 2021\-2024 Model Year Bronco Sport, 2020\-2022 Model Year Corsair and Escape, 2016\-2024 Model Year Explorer, 2019\-2020 Model Year Fusion, 2016\-2018 Model Year Focus RS, 2022\-2024 Model Year Maverick, 2016\-2019 Model Year MKC and 2019\-2024 Model Year Ranger Vehicles Equipped with a 2.0L or 2.3L Engine and Engine Block Heater System Block Heater Replacement
- [25N15 S1](/bulletins/11031781.md), 2026-04-30, Other: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Customer Satisfaction Program 25N15 \- Supplement \#1 Certain 2015\-2019 Model Year Multiple Vehicle Lines Rear View Camera Inspection For One\-Time Replacement
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [TSB 25\-2570](/bulletins/11025837.md), 2025-12-01, Service bulletin: ELECTRICAL SYSTEM. This article supersedes TSB 24\-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
- [SSM 54366](/bulletins/11025611.md), 2025-11-19, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Some 2015\-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTCs\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis \(PC/ED\) or in Section 303\-14 of the Workshop Manual \(WSM\) has been updated to address this concern.
- [SSM 52335](/bulletins/10251952.md), 2024-03-20, Service bulletin: ENGINE AND ENGINE COOLING. For 2015\-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual \(WSM\), Section 303\-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- [SSM 51838](/bulletins/10241627.md), 2023-09-04, Service bulletin: ELECTRICAL SYSTEM. In various 2017\-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the \(SYNC Connect\) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account \> Help \> CHAT or CALL option.
- [SSM 51409](/bulletins/10233681.md), 2023-04-04, Service bulletin: ENGINE AND ENGINE COOLING. Some 2014\-2020 Fusion and 2017\-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses a 50\-tooth variable camshaft timing \(VCT\) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 303\-1097 is not compatible with this system. If VCT system service is required, replace both the intake VCT \(service part DS7Z\-6256\-F\) and exhaust VCT \(service part DS7Z\-6256\-G\) as a pair. An interim loaner tool program has been established to enable these repairs. Contact 1\-800\-403\-4844 \(Monday\-Friday 8:00am to 8:00pm EST; Saturday 8:00am to 3:00pm EST\) to obtain this tool. A VCT locking tool compatible with the 50\-tooth system is under development and will be sent to dealerships. Continue to monitor OASIS for additional information.
- [20B27 S1](/bulletins/10222454.md), 2022-10-05, Service bulletin: ENGINE AND ENGINE COOLING; POWER TRAIN. Certain 2015\-2019 MKC and 2016\-2019 Explorer Vehicles Equipped With the 2.3L Engine and 6F35 Transmission Powertrain Control Module Reprogram Submitting Owner Letters
- [SSM 51099](/bulletins/10222063.md), 2022-09-26, Service bulletin: SERVICE BRAKES, HYDRAULIC; ELECTRICAL SYSTEM. Some 2019 MKC vehicles without lane keep assist may exhibit an AdvanceTrac/hill start assist message\(s\) and/or illuminated electronic stability control/traction control indicator lamp with diagnostic trouble codes \(DTCs\) U0420 stored in the anti\-lock brake \(ABS\) module and U0415 stored in the power steering control module \(PSCM\). This concern may also result in additional DTCs. DTCs U0420 and U0415 may have been set as a result of low system voltage during a vehicle start. The PSCM may have a communication fault with the ABS module when it reacts to low voltage when the key is on. To correct the condition, replace the ABS control module using the service part number KJ7Z\-2C219\-C. For claiming, use causal part 2C219 and applicable labor operations in Section 02 of the Service Labor Time Standards \(SLTS\) Manual.

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