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Service bulletin SF576

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10158008
Published by NHTSA2019-04-08
Manufacturer's numberSF576
Manufacturer's date2019-02-28
NHTSA componentEQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

Freightliner Cascadia cTP/TDC Update

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories, Labels and manuals, Software

Vehicles listed
FREIGHTLINER CASCADIA2018, 2019

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
TechTalk77852020-11-03. Service bulletin. Tech Talk discussion on DL8 CGW connection issues for D20M8.
17TS-05REV22020-10-21. Service bulletin. Revised Technical Service Letter for Detroit DT12 TCM GHG17 Only; Bootloader Update. On Detroit DT12 equipped vehicles, it may be necessary to complete an additional step in the programming process when updating the TCM software.
CTP Letter2020-09-25. Service bulletin. Customer Letter explaining for certain vehicles the software updates for the CTP will require monitoring and may affect service availability.
D20M8REV12020-08-29. Service bulletin. Revised Detroit Field Service Campaign for GHG17 & GHG21 Detroit DD13, DD15, and DD16 ACM Software Reprogramming. NOTE: Reference 20TS-04 – Detroit™ CPC501T GHG21 Only; Bootloader Update if New Cascadia CPC501T is not at the software level shown in this table.
D20M82020-08-08. Service bulletin. Detroit Field Service Campaign for GHG17 & GHG21 Detroit DD13, DD15, and DD16 ACM Software Reprogramming
SF576REV32020-06-26. Service bulletin. Revised Field Service Campaign sent out to customers to fix Common Telematics Platform (cTP), and Truck Data Center (TDC) communication issues. Certain vehicles built with DTNA's proprietary Common Telematics Platform (CTP), and Truck Data Center (TDC) are not communicating or have outdated software that cannot be updated and, therefore, are unable to benefit from over-the-air software updates.
SF6102020-06-26. Service bulletin. Field Service Campaign for Cascadia CTP Initialization. Certain vehicles equipped with DTNA's proprietary Common Telematics Platform (CTP) are not communicating and, therefore, are unable to benefit from over-the-air software updates. The CTP will be initialized.
ICI20-007 SF5602020-03-03. Service bulletin. Important Campaign Information Letter announcing the extension of the Campaign Termination Date for SF560 which addresses Cascadia software updates. The campaign will remain open until 9/30/20.
ICI20-006 SF5762020-03-03. Service bulletin. Important Campaign Information Letter announcing the extension of the Campaign Termination Date for SF576 which involves specific Cascadia vehicles built with DTNA's proprietary Common Telematics Platform (cTP), and Truck DataCenter (TDC) are not communicating and, therefore, are unable to benefit from over-the-air software updates. The campaign will remain open until 8/31/20.
SB54-2392019-11-20. Service bulletin. Service Bulletin for Cascadia Cabin CAN ECU Compatibility. Compatible software levels are required for the proper operation of the vehicle.