# Service bulletin R89910\-2019\-02\-0

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10157860
- Published by NHTSA: 2019\-04\-08
- Manufacturer's number: R89910\-2019\-02\-0
- Manufacturer's date: 2019\-02\-06
- NHTSA component: EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS; STRUCTURE:BODY:TAILGATE

## NHTSA's summary

Volvo Car USA LLC and Volvo Car Canada LTD \(Volvo\) on behalf of Volvo Car Group, has decided to launch Recall R89910 on certain model year 2018 ? 2019 XC60 vehicles equipped with a Power Operated Tailgate \(POT\). Volvo has identified that that the tailgate lifting arms \(drive units\) under certain conditions and cold temperatures may freeze. If this would occur, it may lead to noise or loss of function when operating the tailgate in freezing conditions with risk of separation of the tailgate lifting arms. In worst case scenario, this may result in complete separation of tailgate lifting arms with spring detaching and projecting in a rearward direction with significant force resulting in risk for personal injury. The corrective action is replacement of the tailgate lifting arms with an improved design part.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10157860-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10157860-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Equipment and accessories

## Vehicles listed

- 2018 to 2019 VOLVO XC60

## Recalls for the same vehicles and component

- [2019030](/recalls/tc/2019030.md), 2019-01-21: Structure
- [19V046000](/recalls/nhtsa/19V046000.md), 2019-01-18: STRUCTURE:BODY:TAILGATE
- [2018618](/recalls/tc/2018618.md), 2018-11-09: Accessories
- [18V589000](/recalls/nhtsa/18V589000.md), 2018-09-05: EQUIPMENT:ELECTRICAL

## Other bulletins for the same vehicles and component

- [35503.4.0](/bulletins/11033729.md), 2026-06-08, Service bulletin: STRUCTURE:BODY. This is a Technical Journal: Panoramic sunroof, sealing strip has a gap
- [33183.9.1](/bulletins/11031095.md), 2026-04-07, Service bulletin: STRUCTURE:BODY. This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Service. If the analysis shows that the rattling noise comes from the roller blind, similar to the noise in the attached file, replace the roller blind according to VIDA.\&\#13;
- [36902](/bulletins/11027185.md), 2026-01-07, Service bulletin: STRUCTURE:BODY. This is a TJ \- Text plus 2 jpeg files and 1 mp4 file \- If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions.\&\#13;
- [TJ36902.1.0\-2025\-10\-31](/bulletins/11026736.md), 2025-12-22, Service bulletin: STRUCTURE:BODY. This is a TJ \- Text plus 2 jpeg files and 1 mp4 file \- If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions.
- [36277](/bulletins/11009818.md), 2024-11-05, Service bulletin: STRUCTURE:BODY. This is a Technical Journal: White patch defect in paint when removed rapgard. Expose vehicle to outside daylight for 48hrs.
- [31698.3.3](/bulletins/10253771.md), 2024-05-01, Service bulletin: EQUIPMENT. This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical Journal under service.
- [TJ36509](/bulletins/10249366.md), 2024-01-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Volvo Cars App Remote climate or ERS, not possible
- [35912.5.0](/bulletins/10249193.md), 2024-01-25, Service bulletin: EQUIPMENT. This is a Technical Journal: AC evaporator repair, additional parts needed. Add resister in line jumper cable.
- [TJ3669310](/bulletins/10241683.md), 2023-09-05, Service bulletin: EQUIPMENT:ELECTRICAL. WPC. none or unstable charging.
- [TJ34936110](/bulletins/10241670.md), 2023-09-05, Service bulletin: EQUIPMENT:ELECTRICAL. No internet connection and intermittent.

JSON: [/v1/bulletins/10157860](/v1/bulletins/10157860)

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