# Service bulletin VWS\-11\-06

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10157804
- Published by NHTSA: 2019\-04\-08
- Manufacturer's number: VWS\-11\-06
- Manufacturer's date: 2012\-11\-13
- NHTSA component: EQUIPMENT

## NHTSA's summary

Warranty Information \(Regularly Scheduled Maintenance Interval Time or Mileage Guidelines\): The Volkswagen Customer Experience Team has monitored the claims processed through the Carefree Maintenance \(CFM\) program from its inception. Their findings reveal that, in many cases, the first maintenance interval service \(10K\) has been claimed multiple times while subsequent maintenance interval services \(20K and 30K\), although being performed for the customer, have been submitted erroneously. It is crucial that Volkswagen of America receives accurate claim coding information regarding the Carefree Maintenance \(CFM\) Program. Accurate claim data enables Volkswagen to assist Dealers to improve their CFM penetration and customer return rates. In addition, it allows VWoA to assess the perceived benefits of the program to our customers. To assist Dealer Service Departments in determining the most appropriate service number and maintenance interval to use, Volkswagen has established the guidelines in this document.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2012/MC-10157804-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2012/MC-10157804-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2009 to 2010 VOLKSWAGEN BEETLE
- 2011 VOLKSWAGEN BEETLE
- 2012 to 2013 VOLKSWAGEN BEETLE
- 2012 to 2013 VOLKSWAGEN BEETLE CONVERTIBLE
- 2009 to 2011 VOLKSWAGEN CC
- 2012 VOLKSWAGEN CC
- 2013 VOLKSWAGEN CC
- 2009 to 2013 VOLKSWAGEN EOS
- 2009 VOLKSWAGEN GOLF
- 2010 to 2013 VOLKSWAGEN GOLF
- 2012 VOLKSWAGEN GOLF R
- 2013 VOLKSWAGEN GOLF R
- 2009 to 2013 VOLKSWAGEN GTI
- 2009 to 2013 VOLKSWAGEN JETTA
- 2009 to 2013 VOLKSWAGEN JETTA SPORTWAGEN
- 2009 to 2013 VOLKSWAGEN PASSAT
- 2009 VOLKSWAGEN RABBIT
- 2010 to 2013 VOLKSWAGEN RABBIT
- 2009 to 2013 VOLKSWAGEN TIGUAN
- 2009 to 2013 VOLKSWAGEN TOUAREG

## Recalls for the same vehicles and component

- [2014068](/recalls/tc/2014068.md), 2014-03-05: Accessories
- [2011331](/recalls/tc/2011331.md), 2011-09-08: Accessories
- [11V195000](/recalls/nhtsa/11V195000.md), 2011-03-29: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [VWC1226](/bulletins/10253445.md), 2024-04-22, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Warranty Communication Beetle Convertible Launch
- [VWC0911](/bulletins/10253439.md), 2024-04-22, Service bulletin: ENGINE AND ENGINE COOLING; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Volkswagen Carefree Maintenance Program ? Gasoline Engines \(Except Routan\) \- REVISED
- [911409](/bulletins/10253197.md), 2024-04-15, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; UNKNOWN OR OTHER. Update Programming RCD\-510 Radio \(Premium 8\)
- [911408](/bulletins/10253196.md), 2024-04-15, Service bulletin: ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. Stationary Vehicle Displayed While in Motion \(Premium 8 Radio\)
- [911406](/bulletins/10253194.md), 2024-04-15, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. RNS 850 Radio Software Update
- [911322](/bulletins/10253187.md), 2024-04-15, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. RNS 850 Radio Software Update
- [911313](/bulletins/10253180.md), 2024-04-15, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:ANTENNA. Antenna Diagnosis Overview
- [911312](/bulletins/10253179.md), 2024-04-15, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); UNKNOWN OR OTHER. RNS 315 Hardware Failure
- [911310](/bulletins/10253178.md), 2024-04-15, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. After switching ON the RNS 315 radio\-navigation system, the message "Please insert software CD" appears and the unit will not operate.
- [TT971402](/bulletins/10252942.md), 2024-04-08, Service bulletin: EQUIPMENT:ELECTRICAL. Damage to Data Link Connector \(DLC\) from Aftermarket Devices \(Cannot Communicate with Vehicle OBD System\)

JSON: [/v1/bulletins/10157804](/v1/bulletins/10157804)

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