# Service bulletin SSM 47863

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10156589
- Published by NHTSA: 2019\-04\-03
- Manufacturer's number: SSM 47863
- Manufacturer's date: 2019\-03\-15
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Some 2019 Transit Connect vehicles produced on or before 17\-Dec\-2018 and equipped with 4G Wi\-Fi without SYNC, may exhibit a Wi\-Fi Hotspot button not showing in the menu. To correct this condition, perform programmable module installation \(PMI\) on the audio control module \(ACM\) and when asked if the original module is installed select NO. This procedure will retrieve the updated as\-built from the database and install it into the module. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10156589-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10156589-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2019 FORD TRANSIT CONNECT

## Other bulletins for the same vehicles and component

- [SSM 54589](/bulletins/11029595.md), 2026-03-04, Other: ELECTRICAL SYSTEM. Some 2019\-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various connectivity concerns with The Ford App Lincoln App including but not limited to: missing activation prompt pop\-upon the vehicle's center display screen when attempting to activate vehicle through The Ford App Lincoln App, incorrect location global positioning system GPS reported through The Ford App Lincoln App, problems with remote commands being performed through The Ford App Lincoln App and or incorrect data information reported on The Ford App Lincoln App. These symptoms will be accompanied by diagnostic trouble code DTC B156D 89 in the TCU. This may be due to the accessory protocol interface module APIM software. To correct the condition, update the APIM software.
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [SSM 54366](/bulletins/11025611.md), 2025-11-19, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Some 2015\-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTCs\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis \(PC/ED\) or in Section 303\-14 of the Workshop Manual \(WSM\) has been updated to address this concern.
- [SSM 54116](/bulletins/11021803.md), 2025-08-12, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. Various 2019\-2024 Ford and Lincoln vehicles equipped with SYNC 3 may experience a partially or fully black center display screen at start\-up using Apple CarPlay or Android Auto. This does not affect rear camera operation. This may be due to interference from the phone being connected into the media hub using a universal serial bus \(USB\) cable during SYNC system boot up. To correct his condition, advise the customer to disconnect the USB cable from the phone. If the center display screen displays normally, reconnect the phone. If the concern persists, disconnect the phone from the USB cable, cycle the ignition off and open the driver's door so the interior lights come on. Close the door, start the vehicle and wait for the center display screen to boot up past the start\-up animation and display the home screen, then reconnect the phone using the USB cable. If the concern persists after this procedure, follow normal Workshop Manual diagnostics for a blank screen concern.
- [SSM 52786](/bulletins/11006475.md), 2024-08-16, Service bulletin: ELECTRICAL SYSTEM. Some 2019\-2020 Transit Connect vehicles may exhibit a false overheat condition and illuminated malfunction indicator lamp \(MIL\) with DTCs P1299 and/or P0217 present. Prior to any diagnostics, disconnect the generator electrical connector C1558B and generator positive cable C1558A then secure properly for testing. If the concern is no longer present when the electrical connections are removed, replace the generator.
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.
- [SSM 50873](/bulletins/10214832.md), 2022-06-30, Service bulletin: ELECTRICAL SYSTEM. Some 2017\-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone\-as\-a\-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit \(TCU\)/gateway module \(GWM\)/remote function actuator \(RFA\) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
- [SSM 50659](/bulletins/10210240.md), 2022-04-13, Service bulletin: BACK OVER PREVENTION; EQUIPMENT; ELECTRICAL SYSTEM. Some 2017\-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system \(GPS\) and a connected human machine interface \(HMI\) radio \(CHR\) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module \(ACM\) that can be remedied by updating the ACM software to the latest level with the FDRS application. If the update does not resolve the concern, refer to the Workshop Manual. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 50588](/bulletins/10209212.md), 2022-03-22, Service bulletin: EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Some 2017\-2022 Transit Connect/Transit/Explorer vehicles equipped with a fleet telematics global positioning system \(GPS\) and a connected human machine interface \(HMI\) radio \(CHR\) may experience concerns with rear camera zoom, wrong map matching or a blank display. If these concerns are present, it's likely to be a software issue caused by the audio control module \(ACM\) that can be remedied by the following: If the existing ACM software level is at H1BT\-14G298\-GS or higher, update the ACM software with the FDRS application or, if the ACM software level is H1BT\-14G298\-GR or lower, it cannot be updated and the ACM will need to be replaced with the latest level part number.
- [TSB 21\-2411](/bulletins/10203656.md), 2021-12-01, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. This article supersedes TSB 21\-2342 to update the Issue, Action, and Service Procedure. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator and 2021 Bronco Sport vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to: Sirius audio not functioning properly after a key cycle with active subscription Presets not responding or indicating properly Intermittent audio echo/robotic voice heard during a Bluetooth phone call Wi\-Fi connection message pop\-up every key cycle Frozen unresponsive touchscreen Solid blue screen when moving forward at speeds above 16 km/h \(10 mph\) \(2019 vehicles only\) Rear parking aid camera remains on the screen at speeds below 16 km/h \(10 mph\) \(2019 vehicles only\) Inoperative infotainment applications Poor/no AppLink function Apple CarPlay not launching on connection or a black screen when connected Voice prompts that skip or have short pauses while directions are being provided

JSON: [/v1/bulletins/10156589](/v1/bulletins/10156589)

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