# Service bulletin R39917\-2018\-11\-0

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10156247
- Published by NHTSA: 2019\-04\-01
- Manufacturer's number: R39917\-2018\-11\-0
- Manufacturer's date: 2018\-12\-04
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

This is a Quality Bulletin. Volvo Car USA LLC and Volvo Car Canada LTD \(Volvo\) on behalf of Volvo Car Group, has decided to launch Recall R39917 on certain model year 2017 ? 2019 XC90, S90, V60CC, V90, XC40, V60, XC60, V90CC vehicles. Volvo has identified that the Telematics and Driver Support Systems may not function as designed due to a software error in the Vehicle Connectivity Module \(VCM\). This could result in the vehicle not providing the GPS location, increasing the risk of no emergency response. The corrective action is to complete a Total Upgrade on all affected vehicles.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10156247-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10156247-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2017 to 2019 VOLVO S90
- 2019 VOLVO V60
- 2019 VOLVO V60CC
- 2017 to 2019 VOLVO V90
- 2017 to 2019 VOLVO V90CC
- 2019 VOLVO XC40
- 2018 to 2019 VOLVO XC60
- 2017 to 2019 VOLVO XC90

## Recalls for the same vehicles and component

- [2021345](/recalls/tc/2021345.md), 2021-06-02: Electrical
- [21V414000](/recalls/nhtsa/21V414000.md), 2021-06-02: ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- [21V273000](/recalls/nhtsa/21V273000.md), 2021-04-21: ELECTRICAL SYSTEM:SOFTWARE
- [18V800000](/recalls/nhtsa/18V800000.md), 2018-11-13: ELECTRICAL SYSTEM:SOFTWARE

## Other bulletins for the same vehicles and component

- [34295.9.0](/bulletins/11031099.md), 2026-04-07, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: Text plus 2 attachments 1 PDF and 1 PNG \- High Voltage Battery repairs. Always repair the battery according to the methods in VIDA. This TJ is a guide to the kinds of repairs that can be done instead of a complete HV battery replacement.\&\#13; Parts, methods, and tools are now available to repair almost all faults within the High Voltage Battery.
- [36757](/bulletins/11028384.md), 2026-02-05, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: Text plus TJI 528994 \- Charge Lid Hard to open/close. begin with replacing the actuator in the lock mechanism
- [36916](/bulletins/11021914.md), 2025-08-18, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: VCM Backup Battery Replacement with VCM\-U105000. Replace the VCM Backup Battery and download the relevant Software.
- [35755](/bulletins/11020542.md), 2025-07-09, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: BEV and LR\-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG\_192\-411899\-H00\-029 or higher
- [35755](/bulletins/11020526.md), 2025-07-09, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: BEV and LR\-PHEV SW Update for High Voltage Battery Balancer. The Balancer software must be upgraded to version OTG\_192\-411899\-H00\-029 or higher
- [36961](/bulletins/11016902.md), 2025-04-09, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: Improved 12V battery test in VIDA. Service:\&\#13; Don´t charge the battery before the test, jump start the vehicle if needed. Read out the vehicle with VIDA and start the test.\&\#13;
- [TJ 34295](/bulletins/11016900.md), 2025-04-09, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: High Voltage Battery repairs. Always repair the battery according to the methods in VIDA.
- [36757](/bulletins/11009515.md), 2024-10-30, Service bulletin: ELECTRICAL SYSTEM. This is a Technical Journal: Charge Lid Hard to open/close. begin with replacing the actuator in the lock mechanism
- [TJ36961.2.1\-2024\-08\-07](/bulletins/11007932.md), 2024-09-19, Other: ELECTRICAL SYSTEM. This is a Technical Journal: Improved 12V battery test in VIDA. Improved 12V battery test in VIDA
- [TJ27536.21.1\-2024\-08\-07](/bulletins/11007925.md), 2024-09-19, Other: ELECTRICAL SYSTEM. Information about valid Software partnumbers to order and download Software for "PDS" Pre\-Delivery Service

JSON: [/v1/bulletins/10156247](/v1/bulletins/10156247)

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