# Service bulletin VWS\-11\-06

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10156115
- Published by NHTSA: 2019\-04\-01
- Manufacturer's number: VWS\-11\-06
- Manufacturer's date: 2012\-10\-18
- NHTSA component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

Warranty Information \(Regularly Scheduled Maintenance Interval Time or Mileage Guidelines\): The Volkswagen Customer Experience Team has monitored the claims processed through the Carefree Maintenance \(CFM\) program from its inception. Their findings reveal that, in many cases, the first maintenance interval service \(10K\) has been claimed multiple times while subsequent maintenance interval services \(20K and 30K\), although being performed for the customer, have been submitted erroneously. It is crucial that Volkswagen of America receives accurate claim coding information regarding the Carefree Maintenance \(CFM\) Program. Accurate claim data enables Volkswagen to assist Dealers to improve their CFM penetration and customer return rates. In addition, it allows VWoA to assess the perceived benefits of the program to our customers. To assist Dealer Service Departments in determining the most appropriate service number and maintenance interval to use, Volkswagen has established the guidelines stated in this document.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2012/MC-10156115-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2012/MC-10156115-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- VOLKSWAGEN VOLKSWAGEN

JSON: [/v1/bulletins/10156115](/v1/bulletins/10156115)

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