# Service bulletin SSM74240

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10155279
- Published by NHTSA: 2019\-03\-25
- Manufacturer's number: SSM74240
- Manufacturer's date: 2019\-02\-01
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Increasing numbers of Infotainment Master Controller \(IMC\) and Infotainment Slave Controller \(ISC\) have been replaced where a repair could have been completed without replacing the module. Analysis by JLR and the supplier shows: 1. No fault with the hardware as the fault was in a different module or related to software 2. Pathfinder guided diagnostics were not used but would have helped to identify the correct repair The Pathfinder guided diagnostics have been improved to include all known failure modes within the IMC and ISC plus the additional modules which make up the In\-Control Touch Pro system. This means that when you run the guided diagnostic it will identify concerns that affect the IMC but where the root cause lies in another module or in software JLR regularly updates guided diagnostics based on market feedback and data analysis to ensure emerging concerns are captured.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10155279-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10155279-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2018 to 2019 JAGUAR E\-PACE
- 2018 to 2019 JAGUAR F\-PACE
- 2018 to 2019 JAGUAR F\-TYPE
- 2018 to 2019 JAGUAR XE
- 2018 to 2019 JAGUAR XF

## Recalls for the same vehicles and component

- [25V017000](/recalls/nhtsa/25V017000.md), 2025-01-16: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
- [18V052000](/recalls/nhtsa/18V052000.md), 2018-01-12: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- [17V678000](/recalls/nhtsa/17V678000.md), 2017-10-26: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## Other bulletins for the same vehicles and component

- [SSM76412 \- 10MAR26](/bulletins/11030752.md), 2026-04-06, Other: ELECTRICAL SYSTEM. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
- [TUCC\_DEC2025\_39](/bulletins/11027472.md), 2026-01-08, Other: ELECTRICAL SYSTEM. A battery warning light on and or electrical system failure message is displayed on instrument cluster.
- [H537 UPS0525\-2 11AUG25](/bulletins/11022394.md), 2025-09-03, Service bulletin: ELECTRICAL SYSTEM. Electric Power Assisted Steering \(EPAS\) wiring harness junction box may become corroded over time.
- [TUCC\_APR2025\_18](/bulletins/11017740.md), 2025-05-05, Other: ELECTRICAL SYSTEM. Leaking windshield that caused the water ingress on the electrical component.
- [SFCC\_AUG2024\_24](/bulletins/11007176.md), 2024-09-06, Other: ELECTRICAL SYSTEM. concern has been identified on certain JLR vehicles, where the Body Control Module \(BCM\) does not fully meet US importation requirements. The requires BCM replacement with a new component which fully meets the US importation requirements.
- [SFCC\_DEC2023\_32](/bulletins/10248409.md), 2024-01-09, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault.
- [SFCC\_NOV2023\_30](/bulletins/10246319.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM. Startup battery keeps draining / Vehicle will not start
- [SSM75813](/bulletins/10243687.md), 2023-10-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Weather and Park \& Pay Apps disappear after PIVI update
- [WACCSEP23\_6](/bulletins/10243682.md), 2023-10-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM. Battery low warning displayed on instrument cluster and/or no\-start
- [SSM76038](/bulletins/10240278.md), 2023-08-02, Service bulletin: ELECTRICAL SYSTEM. Vehicle Will Not Charge

JSON: [/v1/bulletins/10155279](/v1/bulletins/10155279)

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