# Service bulletin PIC5273E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10154266
- Published by NHTSA: 2019\-03\-11
- Manufacturer's number: PIC5273E
- Manufacturer's date: 2019\-02\-04
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

This PI provides a diagnostic process for handling the concern of losing OnStar Personal Calling minutes/units and/or the customer is no longer receiving diagnostic E\-mail reports from OnStar.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10154266-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10154266-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2009 BUICK ALLURE
- 2009 BUICK LACROSSE
- 2009 BUICK LUCERNE
- 2009 CADILLAC DTS
- 2009 CHEVROLET COLORADO
- 2009 CHEVROLET IMPALA
- 2009 CHEVROLET MALIBU
- 2009 CHEVROLET TRAILBLAZER
- 2009 GMC CANYON
- 2009 GMC ENVOY
- 2009 HUMMER H2
- 2009 HUMMER H3
- 2009 PONTIAC G6
- 2009 SAAB 9\-7X
- 2009 SATURN AURA

## Recalls for the same vehicles and component

- [2010189](/recalls/tc/2010189.md), 2010-06-07: Accessories
- [2010140](/recalls/tc/2010140.md), 2010-04-29: Accessories

## Other bulletins for the same vehicles and component

- [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability.
- [PIT5353](/bulletins/10252163.md), 2024-04-01, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. XM Audio Traffic And Travel Link Availability And Operation.
- [07\-00\-89\-037S](/bulletins/10251888.md), 2024-03-19, Service bulletin: EQUIPMENT. This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- [PIP5601B](/bulletins/10249980.md), 2024-02-12, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- [18\-NA\-099](/bulletins/10249590.md), 2024-02-02, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This bulletin provides information for use on a Product Assistance Claim \(PAC\), which is formerly known as a Product Allegation Resolution \(PAR\) claim.
- [PIT5074P](/bulletins/10249295.md), 2024-01-29, Service bulletin: EQUIPMENT. This Preliminary Information communication provides information to the technician about the use of J\-35616\-64B terminal test probe, replacement terminals, and terminated leads. The J\-35616\-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit \(J\-38125\-620H\) located in Lear Tray 7 part number 963716\-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- [PIT5319A](/bulletins/10248493.md), 2024-01-08, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Bluetooth Stays Connected After RAP Is Canceled.
- [PIT5319](/bulletins/10248492.md), 2024-01-08, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Bluetooth Stays Connected After RAP Is Canceled.
- [Recalls](/bulletins/10248444.md), 2024-01-08, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Vehicle Recalls
- [PIT5074H](/bulletins/10247716.md), 2023-12-26, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. J\-35616\-64B Terminal Test Probe / Replacement Terminal / Terminated Lead.

JSON: [/v1/bulletins/10154266](/v1/bulletins/10154266)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC5273E&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10154266&vehicle=Service%20bulletin%20PIC5273E)