# Service bulletin 09\-009\-19\-3566

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10153339
- Published by NHTSA: 2019\-02\-19
- Manufacturer's number: 09\-009\-19\-3566
- Manufacturer's date: 2019\-01\-14
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## NHTSA's summary

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer's responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper\-proof speedometers. When a speedometer is replaced, the new speedometer will read zero \(0\) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the "Speedometer Replacement Label". Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster \(IPC\) odometer setting service. With the use of SPECMO's services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after\-warranty assistance \(AWA\) or DSA that can be utilized to cover this service expense.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10153339-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10153339-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Instrument cluster

## Vehicles listed

- 2019 MAZDA \!MX\-5
- 1990 to 1994 MAZDA 323
- 1990 to 2002 MAZDA 626
- 1992 to 1995 MAZDA 929
- 1995 to 2009 MAZDA B\-SERIES TRUCK
- 2016 to 2019 MAZDA CX\-3
- 2013 to 2019 MAZDA CX\-5
- 2007 to 2012 MAZDA CX\-7
- 2007 to 2019 MAZDA CX\-9
- 2011 to 2014 MAZDA MAZDA2
- 2004 to 2019 MAZDA MAZDA3
- 2006 to 2015 MAZDA MAZDA5
- 2003 to 2019 MAZDA MAZDA6
- 1990 to 2005 MAZDA MIATA
- 1995 to 2002 MAZDA MILLENIA
- 1990 to 2006 MAZDA MPV
- 1992 to 1995 MAZDA MX\-3
- 2006 to 2018 MAZDA MX\-5
- 1990 to 1994 MAZDA MX\-6
- 1995 MAZDA MX\-6
- 1991 to 1994 MAZDA NAVAJO
- 1990 to 2003 MAZDA PROTEGE
- 2002 to 2003 MAZDA PROTEGE 5
- 1993 to 1995 MAZDA RX\-7
- 2004 to 2011 MAZDA RX\-8
- 2001 to 2006 MAZDA TRIBUTE
- 2007 MAZDA TRIBUTE
- 2008 to 2010 MAZDA TRIBUTE
- 2011 MAZDA TRIBUTE HYBRID

## Recalls for the same vehicles and component

- [19V363000](/recalls/nhtsa/19V363000.md), 2019-05-14: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

## Other bulletins for the same vehicles and component

- [SA\-050\-23](/bulletins/10241637.md), 2023-09-05, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some customers may complain about scratches on the instrument cluster lens.
- [09\-020\-23](/bulletins/10235419.md), 2023-05-03, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. Some customers may notice white lines appearing across the instrument cluster \(as shown below\). The white lines may be caused during the production process where poor contact occurs at the internal LCD terminals.
- [07\-002\-23](/bulletins/10232300.md), 2023-03-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F \(10°C\) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.
- [09\-016\-23](/bulletins/10232299.md), 2023-03-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. Speedometer replacement procedure
- [09\-024\-22](/bulletins/10217209.md), 2022-08-04, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- [SA\-039\-22](/bulletins/10215244.md), 2022-07-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; UNKNOWN OR OTHER. Some customers may complain about scratches on the instrument cluster lens.
- [0900716](/bulletins/10213425.md), 2022-06-06, Service bulletin: ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER. Speedometer replacement procedure
- [SA\-013\-21h](/bulletins/10206018.md), 2022-01-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; ELECTRICAL SYSTEM. Connected Vehicle Symptom Troubleshooting: Some customers may complain about any of the following: \- Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. \- Remote function\(s\) inoperative. o Engine Start / Stop o Door Lock / Unlock o Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. \- If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. \- If the reception is good to strong, proceed to the Repair Procedure.
- [09\-043\-17\-3397](/bulletins/10188480.md), 2021-03-08, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT. Some customers may experience a MAZDA CONNECT touch panel that does not accept touch commands properly or operates by itself. This is caused by a touch panel failure from an improper manufacturing process of the touch panel and center display integration.
- [09\-019\-17](/bulletins/10186335.md), 2021-02-01, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM. Fctry MESSASGE DISPLAYED after instrument cluster replacement. After the installation of a new instrument cluster, the message "Fctry" is displayed instead of the odometer. Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.

JSON: [/v1/bulletins/10153339](/v1/bulletins/10153339)

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