# Service bulletin 09\-005\-19\-3562

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10153334
- Published by NHTSA: 2019\-02\-19
- Manufacturer's number: 09\-005\-19\-3562
- Manufacturer's date: 2019\-01\-14
- NHTSA component: EQUIPMENT

## NHTSA's summary

When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage \(if applicable\). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e\-Store \(part number: 9999\-95\-MPPG\-12\).

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10153334-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10153334-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2019 MAZDA \!MX\-5
- 2000 to 2002 MAZDA 626
- 2000 to 2009 MAZDA B\-SERIES TRUCK
- 2016 to 2019 MAZDA CX\-3
- 2013 to 2019 MAZDA CX\-5
- 2007 to 2012 MAZDA CX\-7
- 2007 to 2019 MAZDA CX\-9
- 2011 to 2016 MAZDA MAZDA2
- 2004 to 2019 MAZDA MAZDA3
- 2006 to 2015 MAZDA MAZDA5
- 2016 MAZDA MAZDA5
- 2003 to 2019 MAZDA MAZDA6
- 2000 to 2005 MAZDA MIATA
- 2000 to 2002 MAZDA MILLENIA
- 2000 to 2006 MAZDA MPV
- 2006 to 2018 MAZDA MX\-5
- 2000 to 2003 MAZDA PROTEGE
- 2004 to 2011 MAZDA RX\-8
- 2001 to 2006 MAZDA TRIBUTE
- 2007 MAZDA TRIBUTE
- 2008 to 2010 MAZDA TRIBUTE
- 2011 MAZDA TRIBUTE HYBRID

## Recalls for the same vehicles and component

- [04V282000](/recalls/nhtsa/04V282000.md), 2004-06-10: EQUIPMENT:OTHER:LABELS
- [04V109000](/recalls/nhtsa/04V109000.md), 2004-03-09: EQUIPMENT:OTHER:LABELS
- [02V078000](/recalls/nhtsa/02V078000.md), 2002-03-20: EQUIPMENT:OTHER:LABELS
- [00V323000](/recalls/nhtsa/00V323000.md), 2000-10-16: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- [00V113002](/recalls/nhtsa/00V113002.md), 2000-04-11: EQUIPMENT:OTHER:LABELS
- [00V113001](/recalls/nhtsa/00V113001.md), 2000-04-11: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [SA\-027\-24](/bulletins/10254187.md), 2024-05-04, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; UNKNOWN OR OTHER. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- [SA\-007\-24a](/bulletins/10254185.md), 2024-05-04, Service bulletin: SERVICE BRAKES, HYDRAULIC; FORWARD COLLISION AVOIDANCE; EQUIPMENT ADAPTIVE/MOBILITY. This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support \(SBS\) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
- [SA\-021\-24](/bulletins/10254095.md), 2024-05-03, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner \(RT\) U2145:02 Communication error with remote tuner \(RT\)
- [SA\-017\-24](/bulletins/10252509.md), 2024-04-03, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote function\(s\) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control
- [SA\-009\-24a](/bulletins/10251391.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Frequently Asked Questions \(FAQ\): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI\-FI General Information, Conditions for Remote Engine Start Will Not Function, WI\-FI How\-To Conditions for Remote Engine Start Function Will turn engine OFF, WI\-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
- [SA\-009\-24](/bulletins/10251390.md), 2024-03-06, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY. Frequently Asked Questions \(FAQ\): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI\-FI General Information, Conditions for Remote Engine Start Will Not Function, WI\-FI How\-To Conditions for Remote Engine Start Function Will turn engine OFF, WI\-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
- [SA\-006\-24](/bulletins/10251373.md), 2024-03-06, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM. Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
- [SA\-008\-24](/bulletins/10251368.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [SA\-025\-23a](/bulletins/10248389.md), 2024-01-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. When the Telematics Control Unit \(TCU\) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.
- [SA\-021\-23b](/bulletins/10248388.md), 2024-01-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE. Qi Wireless Charger symptom troubleshooting

JSON: [/v1/bulletins/10153334](/v1/bulletins/10153334)

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