# Service bulletin 02\-001\-19\-3550

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10153315
- Published by NHTSA: 2019\-02\-19
- Manufacturer's number: 02\-001\-19\-3550
- Manufacturer's date: 2019\-01\-02
- NHTSA component: SUSPENSION

## NHTSA's summary

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2019/MC-10153315-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2019/MC-10153315-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension

## Vehicles listed

- 2019 MAZDA \!MX\-5
- 1999 to 2002 MAZDA 626
- 1999 to 2009 MAZDA B\-SERIES TRUCK
- 2016 to 2019 MAZDA CX\-3
- 2013 to 2019 MAZDA CX\-5
- 2007 to 2012 MAZDA CX\-7
- 2007 to 2019 MAZDA CX\-9
- 2011 to 2014 MAZDA MAZDA2
- 2004 to 2019 MAZDA MAZDA3
- 2006 to 2015 MAZDA MAZDA5
- 2003 to 2019 MAZDA MAZDA6
- 1999 to 2005 MAZDA MIATA
- 1999 to 2002 MAZDA MILLENIA
- 2000 to 2006 MAZDA MPV
- 2006 to 2018 MAZDA MX\-5
- 1999 to 2003 MAZDA PROTEGE
- 2004 to 2011 MAZDA RX\-8
- 2001 to 2006 MAZDA TRIBUTE
- 2007 MAZDA TRIBUTE
- 2008 to 2010 MAZDA TRIBUTE
- 2011 MAZDA TRIBUTE HYBRID

## Recalls for the same vehicles and component

- [19V323000](/recalls/nhtsa/19V323000.md), 2019-04-25: STRUCTURE; SUSPENSION:FRONT:CONTROL ARM
- [18V631000](/recalls/nhtsa/18V631000.md), 2018-09-14: SUSPENSION:FRONT:CONTROL ARM; STRUCTURE
- [2017288](/recalls/tc/2017288.md), 2017-06-01: Suspension
- [17V355000](/recalls/nhtsa/17V355000.md), 2017-06-01: SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
- [16V593000](/recalls/nhtsa/16V593000.md), 2016-08-11: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
- [2016394](/recalls/tc/2016394.md), 2016-08-10: Suspension
- [2016152](/recalls/tc/2016152.md), 2016-04-08: Suspension
- [2015323](/recalls/tc/2015323.md), 2015-07-21: Suspension
- [15V451000](/recalls/nhtsa/15V451000.md), 2015-07-20: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT; SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
- [2014117](/recalls/tc/2014117.md), 2014-04-07: Suspension

## Other bulletins for the same vehicles and component

- [PF\-26\-02](/bulletins/11035603.md), 2026-08-04, Other: SUSPENSION. Supersession between B60S\-34\-300G/350G and B60S\-34\- 300H/350H. Please be advised that the G\-level and H\-level control arms are not interchangeable. The G\-level part cannot be used to repair a vehicle built with the H\-level. The H\-level part can be used to repair a vehicle built with the G\-level, but the ball joint retainer \(d\- Code 34\-552\) has been eliminated.
- [SA\-051\-25](/bulletins/11026350.md), 2025-12-05, Service bulletin: STEERING; SUSPENSION; POWER TRAIN; WHEELS. Noise, Vibration, and Harshness \(NVH\) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.
- [02\-003\-24](/bulletins/11006915.md), 2024-09-04, Service bulletin: SUSPENSION. Some customers may experience a rattle noise coming from the front suspension while driving the vehicle, with no other driveability concerns. The rattle noise may be caused by a decrease in tightening torque of the two \(2\) front lower control arm bolts \(B\) shown in the image below.
- [09\-038\-23](/bulletins/10246146.md), 2023-12-05, Service bulletin: SUSPENSION:REAR:SPRINGS:AIR SUSPENSION SYSTEM; UNKNOWN OR OTHER. Some customers may complain about the poor appearance due to an uneven rear beltline molding joint. This concern is caused by the rear beltline molding not being manufactured according to the original designed shape. To eliminate this concern, the rear beltline molding manufacturing process was improved to prevent form shape discrepancies from the original design.
- [02\-003\-23](/bulletins/10244671.md), 2023-11-01, Service bulletin: SUSPENSION. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- [02\-004\-22a](/bulletins/10226814.md), 2022-12-02, Service bulletin: SUSPENSION. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- [SA\-057\-22](/bulletins/10218775.md), 2022-09-06, Service bulletin: SUSPENSION. Some vehicles may exhibit a rattle noise from the front suspension when driving over bumps or on a road with a wavy surface
- [02\-002\-22](/bulletins/10217210.md), 2022-08-04, Service bulletin: SUSPENSION. Some customers may complain about oil seepage or oil leakage from the rear shock absorbers. This concern may be due to a lack of sealing performance. To eliminate the oil seepage/leakage, the rear shock absorbers production process has been modified.
- [0300116](/bulletins/10213393.md), 2022-06-06, Service bulletin: SUSPENSION; STRUCTURE. Rattle/Chatter noise from rear differential
- [0200616](/bulletins/10213390.md), 2022-06-06, Service bulletin: SUSPENSION. Creaking Noise from front lower control arm bushings

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