Service bulletin PC677 QX50 - DCU
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10153012 |
| Published by NHTSA | 2019-02-19 |
| Manufacturer's number | PC677 QX50 - DCU |
| Manufacturer's date | 2019-01-17 |
| NHTSA component | UNKNOWN OR OTHER |
NHTSA's summary
Display Control Unit (DCU) Software Update Retailer Inventory ***** Retailer Announcement ***** INFINITI is conducting a quality action to update the Display Control Unit (DCU) software on 5,044 specific 2019 INFINITI QX50 vehicles in new vehicle inventory. The current software may allow the DCU system to slow down or freeze when a call is initiated using voice recognition while the phone menu was displayed on the upper screen. Affected vehicles are not subject to stop sale and are either currently in retailer inventory or assigned and in transit to the retailer. INFINITI requests retailers to remedy all affected inventory vehicles prior to sale to ensure client satisfaction. ***** What Retailers Should Do ***** PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS: 1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History - Open Campaigns I.D. PC677 ? Refer to IPSB 15-286 for additional information ? Please continue to check newly arriving inventory for campaign applicability. 2. Use the attached procedure to update the Display Control Unit (DCU) software. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle. ***** Retailer Responsibility ***** It is the retailer's responsibility to check Service Comm or DBS National Service History - Open Campaign using the appropriate campaign I.D. for the quality action on each affected vehicle currently in new vehicle inventory. INFINITI requests retailers to perform this remedy on new vehicles in inventory prior to sale to ensure client satisfaction.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
| INFINITI QX50 | 2019 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.