Service bulletin M000309
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10152327 |
| Published by NHTSA | 2018-12-17 |
| Manufacturer's number | M000309 |
| Manufacturer's date | 2015-04-01 |
| NHTSA component | EQUIPMENT |
NHTSA's summary
"?SI M00 03 09May 2015 Maintenance and General HintsTechnical Service This Service Information bulletin supersedes SI M00 03 09 dated April 2015. designates changes to this revision SUBJECT TeileClearing (Specialized Technical Support). INFORMATION TeileClearing (TC) is Specialized Technical Support staffed by TC Specialists who have been specifically trained by BMW and partner suppliers of selected BMW parts. The TC function focuses on identifying and resolving product problems, and identifying and reporting test plan errors and omissions. The TC process requires that a prior authorization be obtained before replacing any TC parts under warranty. This authorization is obtained by the submission of a ""TC case"" in PuMA. Parts currently requiring TC authorization are shown below: The latest information on the affected TC parts can also be found in the following locations: By viewing the latest monthly DCS message (""PuMA Submission for Authorized Part Replacement"") In PuMA (click ""TC"" and then ""Actions"") TEILECLEARING BENEFITS The TeileClearing process provides these benefits: ? In-depth part and system diagnosis to address the customer's complaint ? Clear instructions on the appropriate repair, including part replacement authorization where appropriate ? Immediate sharing of information with responsible engineers to address quality issues and expedite the defect eradication process ? Long-term improvement of product quality and diagnostic test plans that will improve CSI and the ability of a technician to fix it right the first time. PROCEDURE TC normal working hours as of March 3, 2014: 8:00 AM - 8:00 PM Eastern Time, Monday to Friday, except for MINI USA holidays Before creating a PuMA TC case: ? Confirm that the part identified as defective appears on the TC list. ? The technician assigned to the vehicle must have training directly related to the vehicle or system in question. ? All available resources must be reviewed. These include, but ar
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| BMW K SERIES |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.