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Service bulletin SB-18-11-004 R2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10151648
Published by NHTSA2018-12-10
Manufacturer's numberSB-18-11-004 R2
Manufacturer's date2018-11-30
NHTSA componentLATCHES/LOCKS/LINKAGES

NHTSA's summary

On some Model X vehicles, water might enter the door latches or cinching actuators on the rear doors, which can damage certain components integral to automated door latching operation. If a component fails, manual door latching operation is not affected. Certain components have been redesigned to allow water to drain better and protect them from water damage.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Latches and locks

Vehicles listed
TESLA MODEL X2016, 2017, 2018

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SB-18-11-003 R12019-10-07. Service bulletin. Excessive water ingress to the latches on the rear doors may damage internal components or impede operation of the rear door latch.
SB-17-11-003 R12019-10-07. Service bulletin. On some Model X vehicles, the rear door edge protector might allow water to enter the door latches or cinching actuators on the rear (Falcon Wing) doors. If the vehicle is then parked outdoors in freezing conditions the water can freeze, resulting in interference with door operation. The doors will function properly when the water unfreezes.
SB-17-11-004 R12019-10-07. Service bulletin. Water may enter the door latches or cinching actuators of the rear (Falcon Wing) doors. If the vehicle is then parked outdoors in freezing conditions, the water can freeze, potentially interfering with the closing functionality of the rear doors until the water unfreezes.
SB-16-11-006 R22019-03-11. Service bulletin. Early front door latches are susceptible to water ingress, which might cause the touchscreen to show the door in the wrong position or prevent the door from opening and closing automatically. The door can still be opened with the inside handle.
SB-18-11-004 R12018-12-10. Service bulletin. On some Model X vehicles, water might enter the door latches or cinching actuators on the rear doors, which can damage certain components integral to automated door latching operation. If a component fails, manual door latching operation is not affected. Certain components have been redesigned to allow water to drain better and protect them from water damage.
SB-16-11-006 R12018-09-10. Service bulletin. Early front door latches are susceptible to water ingress, which might cause the touchscreen to show the door in the wrong position or prevent the door from opening and closing automatically. The door can still be opened with the inside handle.
SB-17-11-0012017-08-04. Service bulletin. Water may enter the door latches or cinching actuators on the rear (Falcon Wing) doors. If the vehicle is then parked outdoors in freezing conditions, the water can freeze, potentially interfering with opening or cinching closed until the vehicle warms up.
SB16110062016-10-05. Service bulletin. EARLY FRONT DOOR LATCHES ARE SUSCEPTIBLE TO WATER INGRESS, WHICH MIGHT CAUSE THE TOUCHSCREEN TO SHOW THE DOOR IN THE WRONG POSITION OR PREVENT THE DOOR FROM OPENING AND CLOSING AUTOMATICALLY. THE DOOR CAN STILL BE OPENED WITH THE INSIDE HANDLE.