# Service bulletin B840815

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10151207
- Published by NHTSA: 2018\-12\-10
- Manufacturer's number: B840815
- Manufacturer's date: 2016\-03\-01
- NHTSA component: EQUIPMENT:ELECTRICAL

## NHTSA's summary

"During the QC1 the BMW Assist Test Call Fails. After the transport mode is deleted \(during the QC1\), a BMW Assist \(SOS\) test call is made by pressing the SOS/ E\-Call button. However, the call only connects via voice \(no data is transmitted\). The operator indicates that a crash call has been sent. ATM fault code ""B7F348 \- Provisioning without signature OTA"" is stored. The provisioning of the ATM \(Advanced Telematics Module\) has failed."

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10151207-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10151207-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2014 to 2016 BMW 228I
- 2017 BMW 230I
- 2013 to 2017 BMW 320I
- 2014 to 2017 BMW 328D
- 2012 to 2016 BMW 328I
- 2016 to 2017 BMW 330E
- 2017 BMW 330I
- 2012 to 2017 BMW 335I
- 2016 to 2017 BMW 340I
- 2014 to 2016 BMW 428I
- 2017 BMW 430I
- 2014 to 2016 BMW 435I
- 2017 BMW 440I
- 2016 BMW 750LI
- 2013 BMW ACTIVE HYBRID 3
- 2014 to 2015 BMW ACTIVE HYBRID 3
- 2014 to 2016 BMW M235I
- 2017 BMW M240I
- 2015 to 2017 BMW M3
- 2015 to 2017 BMW M4
- 2017 BMW M760I

## Other bulletins for the same vehicles and component

- [SB23\-01](/bulletins/10240305.md), 2023-08-03, Service bulletin: SUSPENSION; STEERING; EQUIPMENT. Spl Parts, Inc. communications index accompanying MCP uploads 23mc40464 \& 23mc40471
- [sb23\-01TMS](/bulletins/10240273.md), 2023-08-02, Service bulletin: SUSPENSION; STEERING; EQUIPMENT. This is the companion to SPL Parts, Inc.'s SB 23\-01 mailed by private label independent distributor Turner Motorsports.
- [SB 23\-01](/bulletins/10240266.md), 2023-08-02, Service bulletin: EQUIPMENT; SUSPENSION; STEERING. SPL Parts, Inc. manufacturers and distributes aftermarket lower control arms for dedicated competition vehicles and "track day" cars some of which may be used on both track and highway. SB 23\-01 adresses proper installation torque of cap bolt fasteners attaching SPL's aftermarket lower control arms, recurring inspection and confirmation of torque setting and removal and replacement of damaged or under torqued fasteners to reduce risk of premature failure and accident. SB\-23\-01 was mailed, emailed and posted on SPL website to known resellers, race teams and users of the affected parts and is being submitted here as required by part 579.5. Vehicle Applications include: BMW series 1,2,3,\& 4, 2008\-2023; Chevrolet Camaro 26\-2023, Cadillac ATS, CTS 2016\-2019; Ford Mustang 2015\-2023; Toyota Supra 2020\-2023.
- [B841422](/bulletins/10235206.md), 2023-05-01, Service bulletin: LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Customer is shown an incorrect GPS location in the vehicle \(i.e., Nav Map, coordinates\).
- [B840822](/bulletins/10235205.md), 2023-05-01, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE \(VoLTE\) function. For this purpose, the SIM card must perform an IMS registration in the mobile communication network. Due to a production error, the telematics control units were delivered without an IMS configuration. The Connected Drive voice services \(Concierge Call, BMW Assistance, and emergency call voice\) can no longer be used regionally in the US in vehicle with telematics control units ATM\-1 and TCB\-4G. Voice control of the vehicle and all other telephone \(paired mobile devices\) functions are not affected. Emergency call location data is unaffected.
- [B651623](/bulletins/10235203.md), 2023-05-01, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Customer states there is no audio playback \(telephony, navigation, radio\) and system sounds \(PDC, turn indicators, acoustic signals\) may also have failed.
- [B841422](/bulletins/10230740.md), 2023-01-30, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Customer is shown an incorrect GPS location in the vehicle \(i.e., Nav Map, coordinates\).
- [B613322](/bulletins/10230734.md), 2023-01-30, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Due to a software error, Remote Software Upgrade \(RSU\) and Remote Support are currently not possible. Additionally, the Integrated Owner's Handbook cannot be displayed.
- [B651922](/bulletins/10227575.md), 2022-12-12, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. The customer complains that the radio stations change by themselves.
- [B662419](/bulletins/10225126.md), 2022-10-31, Service bulletin: EQUIPMENT:ELECTRICAL. Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column.

JSON: [/v1/bulletins/10151207](/v1/bulletins/10151207)

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