# Service bulletin B010703

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10151162
- Published by NHTSA: 2018\-12\-10
- Manufacturer's number: B010703
- Manufacturer's date: 2016\-03\-01
- NHTSA component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

"BMW ""Enhanced"" Dealer Self\-Authorized \(DSA\) Goodwill Program. With repair orders/claims dated on or after July 1, 2015, the Enhanced"" Dealer Self\-Authorized \(DSA\) Goodwill Program: Provides the top level \(Tier 1\) expanded benefits for qualifying centers And for Tier 1 and Tier 2 centers: The mileage limit was increased to 110,000 from 96,000 The Dealer Self\-Authorized Goodwill Program \(DSA\) provides your center with a tool to build and maintain customer confidence with the BMW brand during difficult situations. The objective is to exceed your customers' expectations, increase their satisfaction, and maintain product loyalty, leading to repeat sales. This program does not replace the existing Regional Field Authorization \(FAS\) Goodwill process. Instead, it offers you an opportunity to make a customer goodwill decision ""on\-the\-spot"" without the need to obtain prior approval from BMW NA."

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10151162-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10151162-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- BMW BMW

JSON: [/v1/bulletins/10151162](/v1/bulletins/10151162)

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