Service bulletin M540213

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10150240
Published by NHTSA	2018-12-03
Manufacturer's number	M540213
Manufacturer's date	2013-08-01
NHTSA component	EQUIPMENT

NHTSA's summary

Convertible Top Rattles when Open. When the vehicle is in motion with the semi-automatic convertible top fully open or stowed, a rattling noise is heard in the rear center of the vehicle. The convertible top is resting on the locking hook. CAUSE The convertible top knocks against the locking hook when driving over uneven or rough pavement.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
MINI COOPER ROADSTER	2012, 2013
MINI JCW	2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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BMWJUL1316	2021-05-17. Service bulletin. MINI Water Pump Class Action Settlement
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M010218	2019-05-20. Service bulletin. N18 THERMOSTAT WITH THERMOSTAT HOUSING: LIMITED WARRANTY EXTENSION TO 10 YEARS/ This Service Information bulletin supersedes SI M01 02 18 dated May 2018.
M010218	2019-05-20. Service bulletin. N18 THERMOSTAT WITH THERMOSTAT HOUSING: LIMITED WARRANTYEXTENSION TO 10 YEARS/ This Service Information bulletin supersedes SI M01 02 18 dated May 2018.
M011116	2019-02-25. Service bulletin. OC3 SEAT OCCUPANCY MAT: LIMITED WARRANTY EXTENSION TO 10 YEARS/120.
M840114	2018-12-10. Service bulletin. Bluetooth Connection Failures This Service Information bulletin supersedes SI M84 01 14 dated February 2016.. There are various connectivity failures with the following devices: Apple iPhones Samsung S6 and the S6 Edge. Connectivity failure examples are: Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. Contact List incomplete General connection failures Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) Samsung S6 and S6 Edge device firmware
M840114	2018-12-10. Service bulletin. This Service Information bulletin supersedes SI M84 01 14 dated November 2014. SUBJECT Bluetooth Connection Failures. There are various connectivity failures with the following devices: z Apple iPhones z Samsung S6 and the S6 Edge. Connectivity failure examples are: z Call disconnection - Call is transferred back to the handset. In some instances the call is then transferred back to the vehicle. z Contact List incomplete z General connection failures z Apple iOS software (issue started with iOS 8.3 continues with iOS 9.x and its variants) z Samsung S6 and S6 Edge device firmware
M011116	2018-12-10. Service bulletin. ?OC3 SEAT OCCUPANCY MAT: LIMITED WARRANTY EXTENSION TO 10 YEARS/120,000 MILES. This Service Information bulletin supersedes SI 01 11 16 dated December 2016.
M840213	2018-12-03. Service bulletin. Incorrect Customer Relations Telephone Number Is Saved in the Vehicle. The customer is not connected to MINI Customer Relations after dialing the number displayed in the vehicle Kombi or radio. CAUSE During the Pre-Delivery Inspection (PDI), the incorrect telephone number is being written into the vehicle. INFORMATION 1. When performing the PDI test plan, it is extremely important that you select MINI if the ISID is configured for both BMW and MINI. 2. After completion of the PDI test plan, verify that the customer relations number stored in the vehicle is correct. 3. The correct customer relations phone number is 1(866) 275-6464. 4. If the number stored in the vehicle is incorrect and the correct test plan was used, contact your 3g Administrator and have him or her verify the number stored in the ISID. 5.This picture shows the correct number stored in the Combox control unit. Note: To read out telephone number: