# Service bulletin 840313

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10149495
- Published by NHTSA: 2018\-11\-26
- Manufacturer's number: 840313
- Manufacturer's date: 2013\-04\-01
- NHTSA component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT

## NHTSA's summary

"Roadside Assistance and BMW Online Services Inoperative After Programming. Roadside Assistance and BMW Online services are inoperative after programming the vehicle with ISTA/P 2.48 to 2.49.0. The symptoms are as follows: \* BMW Online \- No network available when selected \* Roadside Assistance \- When selected, a message stating ""Service not enabled or contract expired"" is displayed. Also, ""Start service"" is grayed out and cannot be selected. CAUSE Software error in the CIC \(Car Information Computer\)"

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10149495-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10149495-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- 2011 BMW 1 SERIES
- 2011 BMW 1 SERIES M
- 2008 to 2011 BMW 128I
- 2009 BMW 128I US
- 2011 BMW 128I US
- 2008 to 2011 BMW 135I
- 2011 BMW 135I US
- 2008 to 2010 BMW 328
- 2008 to 2011 BMW 328I
- 2008 BMW 328XI
- 2009 to 2011 BMW 328XI
- 2008 to 2010 BMW 335
- 2009 to 2011 BMW 335D
- 2008 to 2011 BMW 335I
- 2011 BMW 335I US
- 2011 BMW 335IS
- 2008 BMW 335XI
- 2009 to 2010 BMW 335XI
- 2008 to 2011 BMW M3
- 2011 BMW M3 US
- 2009 to 2011 BMW Z4

## Recalls for the same vehicles and component

- [2024544](/recalls/tc/2024544.md), 2024-08-15: Label

## Other bulletins for the same vehicles and component

- [SB23\-01](/bulletins/10240305.md), 2023-08-03, Service bulletin: SUSPENSION; STEERING; EQUIPMENT. Spl Parts, Inc. communications index accompanying MCP uploads 23mc40464 \& 23mc40471
- [sb23\-01TMS](/bulletins/10240273.md), 2023-08-02, Service bulletin: SUSPENSION; STEERING; EQUIPMENT. This is the companion to SPL Parts, Inc.'s SB 23\-01 mailed by private label independent distributor Turner Motorsports.
- [SB 23\-01](/bulletins/10240266.md), 2023-08-02, Service bulletin: EQUIPMENT; SUSPENSION; STEERING. SPL Parts, Inc. manufacturers and distributes aftermarket lower control arms for dedicated competition vehicles and "track day" cars some of which may be used on both track and highway. SB 23\-01 adresses proper installation torque of cap bolt fasteners attaching SPL's aftermarket lower control arms, recurring inspection and confirmation of torque setting and removal and replacement of damaged or under torqued fasteners to reduce risk of premature failure and accident. SB\-23\-01 was mailed, emailed and posted on SPL website to known resellers, race teams and users of the affected parts and is being submitted here as required by part 579.5. Vehicle Applications include: BMW series 1,2,3,\& 4, 2008\-2023; Chevrolet Camaro 26\-2023, Cadillac ATS, CTS 2016\-2019; Ford Mustang 2015\-2023; Toyota Supra 2020\-2023.
- [B662419](/bulletins/10225126.md), 2022-10-31, Service bulletin: EQUIPMENT:ELECTRICAL. Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column.
- [B840121](/bulletins/10200487.md), 2021-08-23, Service bulletin: EQUIPMENT:ELECTRICAL. TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G \(Telematics ControlModule\) can no longer be supported by the cellular network provider starting February 2022.
- [B040221](/bulletins/10200226.md), 2021-08-09, Service bulletin: EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT ADAPTIVE/MOBILITY. Distribution of the following tool will be through the Automatic Tool Shipment Program
- [B611305](/bulletins/10182619.md), 2020-11-16, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM; EQUIPMENT. Discharged Battery Energy Diagnosis Must Be Performed: The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle "discharged battery" complaints. In order to properly repair the vehicle the first time in the workshop, it is very important that the diagnostic test plans are performed to completion, with all results taken into consideration. Without performing the energy diagnosis test plan, the root cause of the discharged battery cannot be identified. This increases the chances of a repeat repair.
- [B652214](/bulletins/10174032.md), 2020-04-20, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin \(Revision 2\) replaces SI B65 22 14 dated October 2015. The INITIAL NAV enabling code no longer needs to be pre\-ordered through the Parts department\! When the vehicle is connected to the diagnostic system ISTA to perform PDI/QC1 the step to activate the navigation system \(part of Delete Transport Mode\) will automatically request the INITIAL NAV enabling code \(VIN\-specific\) without pre\-ordering the enabling code. This enabling code will be automatically delivered through ISTA and it then activates the navigation system.
- [651512](/bulletins/10162434.md), 2019-07-12, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Service Action: CIC \- Install Navigation Road Map Database 2013. Before delivering affected vehicles to the customer, the Car Information Computer \(CIC\) road map database 2013 must be installed onto the CIC internal Hard Disc Drive \(HDD\).
- [540810](/bulletins/10162427.md), 2019-07-11, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; STRUCTURE:BODY:ROOF AND PILLARS. Convertible Top Does Not Open Properly. When opening the convertible top, the interior cover flap remains open. CAUSE: The cable for the flap operation is either kinked or dislodged.

JSON: [/v1/bulletins/10149495](/v1/bulletins/10149495)

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