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Service bulletin 840313

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10149495
Published by NHTSA2018-11-26
Manufacturer's number840313
Manufacturer's date2013-04-01
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT

NHTSA's summary

"Roadside Assistance and BMW Online Services Inoperative After Programming. Roadside Assistance and BMW Online services are inoperative after programming the vehicle with ISTA/P 2.48 to 2.49.0. The symptoms are as follows: * BMW Online - No network available when selected * Roadside Assistance - When selected, a message stating ""Service not enabled or contract expired"" is displayed. Also, ""Start service"" is grayed out and cannot be selected. CAUSE Software error in the CIC (Car Information Computer)"

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories, Labels and manuals

Vehicles listed
BMW 1 SERIES2011
BMW 1 SERIES M2011
BMW 128I2008, 2009, 2010, 2011
BMW 128I US2009 (the catalog's model; the bulletin names a series or trim of it)
BMW 128I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 135I2008, 2009, 2010, 2011
BMW 135I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 3282008 to 2010
BMW 328I2008, 2009, 2010, 2011
BMW 328XI2008
BMW 328XI2009 to 2011
BMW 3352008 to 2010
BMW 335D2009, 2010, 2011
BMW 335I2008, 2009, 2010, 2011
BMW 335I US2011 (the catalog's model; the bulletin names a series or trim of it)
BMW 335IS2011
BMW 335XI2008
BMW 335XI2009 to 2010
BMW M32008, 2009, 2010, 2011
BMW M3 US2011
BMW Z42009, 2010, 2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20245442024-08-15. Label

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SB23-012023-08-03. Service bulletin. Spl Parts, Inc. communications index accompanying MCP uploads 23mc40464 & 23mc40471
sb23-01TMS2023-08-02. Service bulletin. This is the companion to SPL Parts, Inc.'s SB 23-01 mailed by private label independent distributor Turner Motorsports.
SB 23-012023-08-02. Service bulletin. SPL Parts, Inc. manufacturers and distributes aftermarket lower control arms for dedicated competition vehicles and "track day" cars some of which may be used on both track and highway. SB 23-01 adresses proper installation torque of cap bolt fasteners attaching SPL's aftermarket lower control arms, recurring inspection and confirmation of torque setting and removal and replacement of damaged or under torqued fasteners to reduce risk of premature failure and accident. SB-23-01 was mailed, emailed and posted on SPL website to known resellers, race teams and users of the affected parts and is being submitted here as required by part 579.5. Vehicle Applications include: BMW series 1,2,3,& 4, 2008-2023; Chevrolet Camaro 26-2023, Cadillac ATS, CTS 2016-2019; Ford Mustang 2015-2023; Toyota Supra 2020-2023.
B6624192022-10-31. Service bulletin. Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column.
B8401212021-08-23. Service bulletin. TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022.
B0402212021-08-09. Service bulletin. Distribution of the following tool will be through the Automatic Tool Shipment Program
B6113052020-11-16. Service bulletin. Discharged Battery Energy Diagnosis Must Be Performed: The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle "discharged battery" complaints. In order to properly repair the vehicle the first time in the workshop, it is very important that the diagnostic test plans are performed to completion, with all results taken into consideration. Without performing the energy diagnosis test plan, the root cause of the discharged battery cannot be identified. This increases the chances of a repeat repair.
B6522142020-04-20. Service bulletin. AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin (Revision 2) replaces SI B65 22 14 dated October 2015. The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! When the vehicle is connected to the diagnostic system ISTA to perform PDI/QC1 the step to activate the navigation system (part of Delete Transport Mode) will automatically request the INITIAL NAV enabling code (VIN-specific) without pre-ordering the enabling code. This enabling code will be automatically delivered through ISTA and it then activates the navigation system.
6515122019-07-12. Service bulletin. Service Action: CIC - Install Navigation Road Map Database 2013. Before delivering affected vehicles to the customer, the Car Information Computer (CIC) road map database 2013 must be installed onto the CIC internal Hard Disc Drive (HDD).
5408102019-07-11. Service bulletin. Convertible Top Does Not Open Properly. When opening the convertible top, the interior cover flap remains open. CAUSE: The cable for the flap operation is either kinked or dislodged.