# Service bulletin 840313

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10149460
- Published by NHTSA: 2018\-11\-26
- Manufacturer's number: 840313
- Manufacturer's date: 2013\-02\-01
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

"Roadside Assistance and BMW Online Services Inoperative After Programming. Roadside Assistance and BMW Online services are inoperative after programming the vehicle with ISTA/P 2.48 or higher. The symptoms are as follows: \* BMW Online \- No network available when selected \* Roadside Assistance \- When selected, a message stating "Service not enabled or contract expired" is displayed. Also, "Start service" is grayed out and cannot be selected. CAUSE Software error in the CIC \(Car Information Computer\)"

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2013/MC-10149460-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2013/MC-10149460-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2011 BMW 1 SERIES
- 2011 BMW 1 SERIES M
- 2008 to 2011 BMW 128I
- 2009 BMW 128I US
- 2011 BMW 128I US
- 2008 to 2011 BMW 135I
- 2011 BMW 135I US
- 2008 to 2010 BMW 328
- 2008 to 2011 BMW 328I
- 2008 BMW 328XI
- 2009 to 2011 BMW 328XI
- 2008 to 2010 BMW 335
- 2009 to 2011 BMW 335D
- 2008 to 2011 BMW 335I
- 2011 BMW 335I US
- 2011 BMW 335IS
- 2008 BMW 335XI
- 2009 to 2010 BMW 335XI
- 2008 to 2011 BMW M3
- 2011 BMW M3 US
- 2009 to 2011 BMW Z4

## Other bulletins for the same vehicles and component

- [122011](/bulletins/10162421.md), 2019-07-10, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ENGINE. N54, N54T \- Catalytic Converter Conversion Faults Stored. The Service Engine Soon \(MIL\) lamp could come on with one or both of the following faults stored in the DME: \* 29F4: catalytic converter conversion \- bank 1 \* 29F5: catalytic converter conversion \- bank 2 DME software diagnostic error.
- [121514](/bulletins/10148217.md), 2018-11-13, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION; ELECTRICAL SYSTEM:SOFTWARE; ENGINE. N55 with Double\-Clutch Transmission: Idle Fluctuates when Stopped. A customer may complain that after coming to a stop, the engine speed intermittently fluctuates from about 500 RPM to 1,100 RPM. This situation can be more noticeable when the air conditioner is on. Unfavorable DME software.
- [840412](/bulletins/10148194.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM:SOFTWARE. iPhone 6, 6 Plus, 5, 5S, 5C, 4S, 4, and 3GS with iOS 8.x Information. INFORMATION There is one major difference in functionality since iOS 8.0 was released. Scenario: z The customer leaves the vehicle and turns his or her phone off. z He or she turns the phone back on. z He or she enters the vehicle, but does not unlock the phone and start driving. Result: z The phone reconnects to the Bluetooth system \(normal\). z However, it does not transfer the contact list \(not normal\). z The contact list in the iDrive will be empty. z The call list in the Kombi will display only phone numbers, but no names. z The hands\-free system works for accepting calls and conversing on calls started on the phone. Solution: z Prior to the customer entering the vehicle they must unlock the phone \(passkey\) With the release of Apple's new iPhone 6, 6 Plus and iOS 8.x software, there have been many questions regarding the new phone and software. The information in the attachment to this Service Information will help answer these questions. A printed copy can be given to the customer if needed. The attachment provides information on the differences between the new iPhone 6, 6 Plus and the previous versions, along with Apple software improvements in the following areas: 1. Visual comparison 2. Connectivity 3. Functionality Refer to the PDF file in the "Attachment" section of this bulletin for complete details. Information on the iPhone 6 is also available via the following: z www.bmwusa.com/bluetooth website NOTE: This SI will be updated as new information is received.
- [840214](/bulletins/10148135.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. ConnectedDrive/BMW Assist System Diagnosis Information. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.
- [B840215](/bulletins/10147214.md), 2018-11-05, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Cannot Update Bluetooth Software \(KISU Data\). The vehicle does not accept the KISU \(Customer Initiated Software Update\) software update.
- [SIB\-84\-03\-14](/bulletins/10056099.md), 2014-09-03, Service bulletin: COMMUNICATION; ELECTRICAL SYSTEM:SOFTWARE. BMW: WHEN USING IPHONE, VARIOUS CONNECTIVITY FAILURES OCCUR, SUCH AS DISCONNECTION OF CALL, LIST OF CONTACTS INCOMPLETE, DUE TO THE VARIANTS AND SOFTWARE USED. MODEL 2008\-2014.
- [SIB\-61\-02\-12](/bulletins/10043862.md), 2012-04-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. BMW: ELECTRONIC MALFUNCTION AND VARIOUS CHECK CONTROL MESSAGES ARE DISPLAYED IN CID \(CENTRAL INFORMATION DISPLAY\) AND INSTRUMENT CLUSTER. \*PE MODELS 2009\-2012 E70, E71, E72, E82, E88, E90, E91, E92, E93, F01, F02, F04, F07, F10, F12, F13, F25. UPDATED 11/2/12. \*PE
- [SIB\-12\-12\-10](/bulletins/10043860.md), 2012-04-30, Service bulletin: ENGINE AND ENGINE COOLING:ENGINE; ELECTRICAL SYSTEM:SOFTWARE. BMW: WHEN PARKING OR BRAKING AT LOW SPEEDS, ENGINE MAY DROP TO LOW SPEED WHEN SLOWING TO STOP. \*PE UPDATED 1/11/13. \*PE
- [SIB\-61\-06\-11](/bulletins/10042686.md), 2012-01-06, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. BMW: ON CERTAIN VEHICLES, THE JBE \(JUNCTION BOX ELECTRONICS\) MODULE FAILS PROGRAMMING DURING A SOFTWARE UPDATE OF THE VEHICLE. \*PE
- [SIB\-12\-16\-07](/bulletins/10040170.md), 2011-08-16, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE. BMW: A SOFTWARE ERROR IS CAUSING THE THE SERVICE ENGINE SOON LIGHT TO COME ON. THERE WILL BE STORED TROUBLE CODES. \*RM

JSON: [/v1/bulletins/10149460](/v1/bulletins/10149460)

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