# Service bulletin SSM73972

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10148498
- Published by NHTSA: 2018\-11\-13
- Manufacturer's number: SSM73972
- Manufacturer's date: 2018\-07\-24
- NHTSA component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## NHTSA's summary

Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2018/MC-10148498-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2018/MC-10148498-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Latches and locks, Door latch

## Vehicles listed

- 2016 LAND ROVER DISCOVERY
- 2017 to 2018 LAND ROVER DISCOVERY
- 2015 LAND ROVER DISCOVERY SPORT
- 2013 to 2018 LAND ROVER RANGE ROVER
- 2014 to 2018 LAND ROVER RANGE ROVER SPORT
- 2018 LAND ROVER RANGE ROVER VELAR

## Recalls for the same vehicles and component

- [23V393000](/recalls/nhtsa/23V393000.md), 2023-06-01: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- [20V387000](/recalls/nhtsa/20V387000.md), 2020-07-02: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- [20V325000](/recalls/nhtsa/20V325000.md), 2020-06-04: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- [19V392000](/recalls/nhtsa/19V392000.md), 2019-05-24: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- [19V390000](/recalls/nhtsa/19V390000.md), 2019-05-23: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- [15V385000](/recalls/nhtsa/15V385000.md), 2015-06-17: LATCHES/LOCKS/LINKAGES:DOORS:LATCH

## Other bulletins for the same vehicles and component

- [SSM76009](/bulletins/10239034.md), 2023-07-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT; STRUCTURE:BODY:DOOR. A customer may report that the front or rear door latch does not operate as expected.
- [SFCC\_JUN2023\_46](/bulletins/10239018.md), 2023-07-10, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STRUCTURE:BODY:DOOR. A customer may report that the front or rear door latch does not operate as expected.
- [SSM63857](/bulletins/10206480.md), 2022-01-18, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR; EQUIPMENT. All New Range Rover Drivers Door Lock Covers not fitted correctly A number of Dealers have repoorted that the Drivers Door Lock cover on the All New Range Rover has either come adrift after fitment or has shown signs of cracking again after fitment by the Dealer.
- [LTB00876NAS1](/bulletins/10204847.md), 2021-12-13, Service bulletin: EQUIPMENT:ELECTRICAL; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Technical Bulletin: Both Keys Locked In Vehicle
- [LTB01172NAS1](/bulletins/10149104.md), 2018-11-26, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR. A front and/or rear door closing motor may not operate correctly, with one or more of the following issues present: ? The door does not open past the partial latch position. ? The door closing motor does not fully close the door but the motor can be heard running. ? The door does not fully close but does partially latch.
- [SSM73972](/bulletins/10145869.md), 2018-10-15, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock / will not unlock / will not open.
- [SSM73972](/bulletins/10144567.md), 2018-09-17, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Issue: Customers are reporting that side door latches do not operate correctly. Symptoms include latches that will not lock/will not unlock/will not open.
- [SSM73725](/bulletins/10138660.md), 2018-05-29, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. Issue: Customer may report that the exterior deployable door handle does not fully retract to its inboard/flush position in freezing ambient conditions. Please note:\- This is a cosmetic appearance concern only and the primary functions of the door handle, vehicle locks and security system remain unaffected.
- [SSM73296](/bulletins/10106418.md), 2017-06-14, Service bulletin: STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. DOOR HANDLES ARE BEING RETURNED INCOMPLETE OR DISMANTLED
- [SGI16\-09](/bulletins/10106143.md), 2017-06-13, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT:ELECTRICAL. PASSIVE LOCK/UNLOCK AND VEHICLE START FUNCTIONS ARE INOPERATIVE

JSON: [/v1/bulletins/10148498](/v1/bulletins/10148498)

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