# Service bulletin 840214

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10148135
- Published by NHTSA: 2018\-11\-13
- Manufacturer's number: 840214
- Manufacturer's date: 2014\-07\-01
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

ConnectedDrive/BMW Assist System Diagnosis Information. ConnectedDrive/BMW Assist features are partially or completely inoperative. This Service Information bulletin is being published because vehicles are down for an extended period of time when researching system failures with ConnectedDrive or BMW Assist. This Service Information bulletin will assist you both in identifying the issue and providing technical support. CAUSE Not enough information is available for BMW NA engineers to assist the technician in diagnosing the root cause.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10148135-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10148135-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2011 BMW 1 SERIES
- 2011 to 2013 BMW 1 SERIES M
- 2008 to 2012 BMW 128I
- 2009 BMW 128I US
- 2011 BMW 128I US
- 2008 to 2013 BMW 135I
- 2007 BMW 135I COUPE
- 2011 BMW 135I US
- 2014 to 2015 BMW 228I
- 2013 to 2015 BMW 320I
- 2006 BMW 325I
- 2006 BMW 325XI
- 2006 BMW 325XIT
- 2007 to 2010 BMW 328
- 2014 to 2015 BMW 328D
- 2007 to 2015 BMW 328I
- 2007 to 2008 BMW 328XI
- 2009 to 2012 BMW 328XI
- 2006 BMW 330I
- 2006 BMW 330XI
- 2007 to 2010 BMW 335
- 2009 to 2011 BMW 335D
- 2007 to 2015 BMW 335I
- 2011 BMW 335I US
- 2011 BMW 335IS
- 2013 BMW 335IS
- 2007 to 2008 BMW 335XI
- 2009 to 2010 BMW 335XI
- 2014 to 2015 BMW 428I
- 2014 to 2015 BMW 435I
- 2014 BMW 525D XDRIVE
- 2004 to 2007 BMW 525I
- 2006 to 2007 BMW 525XI
- 2008 to 2015 BMW 528I
- 2004 to 2007 BMW 530I
- 2006 to 2007 BMW 530XI
- 2014 to 2015 BMW 535D
- 2008 to 2015 BMW 535I
- 2010 to 2012 BMW 535I GRAN TURISMO
- 2011 BMW 535I US
- 2004 to 2005 BMW 545I
- 2006 to 2015 BMW 550I
- 2010 to 2012 BMW 550I GRAN TURISMO
- 2012 to 2015 BMW 640I
- 2004 to 2005 BMW 645CI
- 2006 to 2010 BMW 650I
- 2012 to 2015 BMW 650I
- 2012 to 2015 BMW 740I
- 2011 BMW 740I US
- 2015 BMW 740LD
- 2011 to 2015 BMW 740LI
- 2009 to 2015 BMW 750I
- 2009 to 2015 BMW 750LI
- 2010 to 2012 BMW 760LI
- 2014 to 2015 BMW 760LI
- 2012 to 2013 BMW ACTIVE HYBRID 3
- 2014 to 2015 BMW ACTIVE HYBRID 3
- 2013 BMW ACTIVE HYBRID 5
- 2012 BMW ACTIVE HYBRID 7
- 2014 BMW ACTIVE HYBRID 7
- 2011 BMW ACTIVEHYBRID 7
- 2013 BMW F800 R
- 2015 BMW F800 R
- 2014 to 2015 BMW I3
- 2014 to 2015 BMW M235I
- 2008 to 2013 BMW M3
- 2011 BMW M3 US
- 2006 to 2010 BMW M5
- 2013 to 2015 BMW M5
- 2006 to 2010 BMW M6
- 2013 to 2015 BMW M6
- 2013 BMW R 1200 GS
- 2011 BMW R 1200 GS ADVENTURE
- 2015 BMW R NINE T
- 2014 to 2015 BMW R1200 S ADVENTURE
- 2012 to 2015 BMW X1 SAV
- 2011 to 2015 BMW X3
- 2007 to 2015 BMW X5
- 2010 to 2012 BMW X5 M
- 2008 to 2014 BMW X6
- 2010 to 2011 BMW X6 ACTIVEHYBRID SAC
- 2010 to 2012 BMW X6 M
- 2009 to 2015 BMW Z4

## Other bulletins for the same vehicles and component

- [B840221](/bulletins/10200249.md), 2021-08-09, Service bulletin: EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY; COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM:SOFTWARE. The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G \(Telematics ControlModule\) can no longer be supported by the cellular network provider starting February 2022. The decision to phase out 3G network technology was made at the discretion of the respective cellular carriers and lies beyond the control of BMW. Due to the phase\-out, BMW Assist and ConnectedDrive services will no longer be supported after this date.
- [B650709](/bulletins/10179009.md), 2020-08-31, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. NAVIGATION SYSTEM \- REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. Your reports help us to detect changes in your area and keep future versions of our maps as accurate as possible. Therefore, a road map error or missing data must be reported directly to the map supplier.
- [B651419](/bulletins/10166390.md), 2019-10-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. HEAD UNIT NBT EVO \(HU\-H2\) PROGRAMMING ABORT: The CID screen may light up blue. When this occurs A battery reset is not successful in restoring head unit operation Software error in the Bootloader file \(BTLD\) of the head unit.
- [B651419](/bulletins/10163056.md), 2019-07-22, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. HEAD UNIT NBT EVO \(HU\-H2\) PROGRAMMING ABORT. During programming several aborts can occur in the head unit NBT EVO \(HU\-H2\).
- [613512](/bulletins/10162457.md), 2019-07-12, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:APPLIANCE:AIR CONDITIONER. Radio and Air Conditioning Functions Inoperative, When Vehicle is Moving. All audio and heating/air conditioning functions cannot be controlled when the vehicle is moving. After the vehicle is turned off and has entered sleep mode \(after approximately 30 minutes\), the system operates normally. CAUSE: Software error in the audio and air conditioning control panel.
- [340212](/bulletins/10162423.md), 2019-07-10, Service bulletin: SERVICE BRAKES; ELECTRICAL SYSTEM:SOFTWARE. "Service Action: Programming Update for Condition Based Service \(CBS\) Data. Due to a software error, the remaining distance to a brake service may be incorrectly displayed in the instrument cluster and/or control display. When the calculated distance for a brake service falls below 1243 miles, the range may be improperly displayed. VEHICLES AFFECTED: This Service Action involves certain X3 vehicles which were produced from July 2010 to September 2011. In order to determine whether a specific vehicle has had this Service Action completed or is affected by this Service Action, first check the B\-pillar label for code number 608. If code number 608 has been punched out, the campaign has already been performed. If code number 608 has not been punched out, it will be necessary to utilize the "Service Menu" of DCSnet \(Dealer Communication System\) or the Key Reader. Based on the response of the system, either proceed with the corrective action or take no further action."
- [122011](/bulletins/10162421.md), 2019-07-10, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ENGINE. N54, N54T \- Catalytic Converter Conversion Faults Stored. The Service Engine Soon \(MIL\) lamp could come on with one or both of the following faults stored in the DME: \* 29F4: catalytic converter conversion \- bank 1 \* 29F5: catalytic converter conversion \- bank 2 DME software diagnostic error.
- [121912](/bulletins/10162420.md), 2019-07-10, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Service Action: Program Control Units \(OBD, Electric Coolant Pump\). Due to an error in the data for OBD \(On\-Board Diagnosis\) a DME software update is required. CAUSE DME software error.
- [B122019](/bulletins/10161556.md), 2019-06-24, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM:SOFTWARE. DELIVERY STOP: PROGRAM CONTROL UNITS \(DME\). A Delivery Stop has been issued \(effective May 16 2019\) on certain Model Year 2016\-2020 BMW vehicles that have been produced between June 19 2015 and April 17 2019. A software error within the Digital Motor Electronics \(DME\) may cause a miscalculation of an onboard diagnostic \(OBD\) function. All vehicles will need a software update \(no parts required\).
- [B622017](/bulletins/10160355.md), 2019-05-20, Service bulletin: ENGINE; ELECTRICAL SYSTEM:SOFTWARE. N63T CCM "LOW OIL LEVEL" NOT DISPLAYED. Drivetrain Malfunction Warning is illuminated and DME fault code 1C4002 \(Engine oil level: too low\) is stored. Customer complains that Check Control Message \(Low Oil level"\) has never been displayed. The engine oil level measurement test works correctly and shows low oil level when checked under Vehicle Status tab in CID.

JSON: [/v1/bulletins/10148135](/v1/bulletins/10148135)

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