# Service bulletin 650214

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10148128
- Published by NHTSA: 2018\-11\-13
- Manufacturer's number: 650214
- Manufacturer's date: 2014\-07\-01
- NHTSA component: EQUIPMENT

## NHTSA's summary

Headunit High Is Constantly Resetting. After connecting a mobile device via Bluetooth, the Headunit High \(HU\-H\) constantly resets. This is because the mobile device paired/connected to the vehicle contains one or more emails with 30 or more recipients. Note: In this situation, a reset is when the HU\-H shuts down and then turns back on. CAUSE Software error in the HU\-H.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10148128-9999.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10148128-0001.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2012 to 2013 BMW 1 SERIES M
- 2013 to 2015 BMW 320I
- 2014 to 2015 BMW 328D
- 2012 to 2015 BMW 328I
- 2012 to 2015 BMW 335I
- 2014 to 2015 BMW 428I
- 2014 to 2015 BMW 435I
- 2014 BMW 525D XDRIVE
- 2012 to 2015 BMW 528I
- 2014 to 2015 BMW 535D
- 2012 to 2015 BMW 535I
- 2012 BMW 535I GRAN TURISMO
- 2012 to 2015 BMW 550I
- 2012 BMW 550I GRAN TURISMO
- 2012 to 2015 BMW 640I
- 2012 to 2015 BMW 650I
- 2012 to 2015 BMW 740I
- 2015 BMW 740LD
- 2012 to 2015 BMW 740LI
- 2012 to 2015 BMW 750I
- 2012 to 2015 BMW 750LI
- 2012 BMW 760LI
- 2014 to 2015 BMW 760LI
- 2012 to 2013 BMW ACTIVE HYBRID 3
- 2014 to 2015 BMW ACTIVE HYBRID 3
- 2013 BMW ACTIVE HYBRID 5
- 2012 BMW ACTIVE HYBRID 7
- 2014 BMW ACTIVE HYBRID 7
- 2013 BMW F800 R
- 2015 BMW F800 R
- 2013 to 2015 BMW M5
- 2013 to 2015 BMW M6
- 2013 BMW R 1200 GS
- 2015 BMW R NINE T
- 2014 to 2015 BMW R1200 S ADVENTURE
- 2012 to 2015 BMW X3
- 2014 to 2015 BMW X5

## Recalls for the same vehicles and component

- [2018159](/recalls/tc/2018159.md), 2018-04-04: Accessories
- [17V591000](/recalls/nhtsa/17V591000.md), 2017-09-22: EQUIPMENT
- [17V481000](/recalls/nhtsa/17V481000.md), 2017-07-28: EQUIPMENT

## Other bulletins for the same vehicles and component

- [B610524](/bulletins/10249032.md), 2024-02-01, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM. The Central Information Display goes black intermittently due to resets of the Head Unit \(HU\-H3\). FaultB7F8F9 â“ âHU\-H: Resetâ will be stored in the HU\-H3.
- [B653423](/bulletins/10245422.md), 2023-12-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Customers may state that the alarm system \(DWA\) is not active after locking their unoccupied vehicle. Depending on the vehicle’s equipment and settings, no acoustic or optical confirmation \(folding the mirrors/blinking confirmation\) is noticeable. Additionally, the red anti\-theft alarm LED in the interior mirror does not briefly flash every 2 seconds, indicating the alarm is armed.
- [SB23\-01](/bulletins/10240305.md), 2023-08-03, Service bulletin: SUSPENSION; STEERING; EQUIPMENT. Spl Parts, Inc. communications index accompanying MCP uploads 23mc40464 \& 23mc40471
- [sb23\-01TMS](/bulletins/10240273.md), 2023-08-02, Service bulletin: SUSPENSION; STEERING; EQUIPMENT. This is the companion to SPL Parts, Inc.'s SB 23\-01 mailed by private label independent distributor Turner Motorsports.
- [SB 23\-01](/bulletins/10240266.md), 2023-08-02, Service bulletin: EQUIPMENT; SUSPENSION; STEERING. SPL Parts, Inc. manufacturers and distributes aftermarket lower control arms for dedicated competition vehicles and "track day" cars some of which may be used on both track and highway. SB 23\-01 adresses proper installation torque of cap bolt fasteners attaching SPL's aftermarket lower control arms, recurring inspection and confirmation of torque setting and removal and replacement of damaged or under torqued fasteners to reduce risk of premature failure and accident. SB\-23\-01 was mailed, emailed and posted on SPL website to known resellers, race teams and users of the affected parts and is being submitted here as required by part 579.5. Vehicle Applications include: BMW series 1,2,3,\& 4, 2008\-2023; Chevrolet Camaro 26\-2023, Cadillac ATS, CTS 2016\-2019; Ford Mustang 2015\-2023; Toyota Supra 2020\-2023.
- [B010122](/bulletins/10238062.md), 2023-06-26, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. With the court's FINAL approval, BMW of North America, LLC \(BMW NA\) has entered into a nationwide settlement with the plaintiffs in the following class action: Isley, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC. The Settlement Benefits are effective and available on and after February 9, 2022. Note: This bulletin is a notice of a Class Action Settlement Service Campaign benefits that are now available.
- [B840822](/bulletins/10235205.md), 2023-05-01, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE \(VoLTE\) function. For this purpose, the SIM card must perform an IMS registration in the mobile communication network. Due to a production error, the telematics control units were delivered without an IMS configuration. The Connected Drive voice services \(Concierge Call, BMW Assistance, and emergency call voice\) can no longer be used regionally in the US in vehicle with telematics control units ATM\-1 and TCB\-4G. Voice control of the vehicle and all other telephone \(paired mobile devices\) functions are not affected. Emergency call location data is unaffected.
- [B010122](/bulletins/10230716.md), 2023-01-30, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. With the court's FINAL approval, BMW of North America, LLC \(BMW NA\) has entered into a nationwide settlement with the plaintiffs in the following class action: Isley, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC.
- [B662419](/bulletins/10225126.md), 2022-10-31, Service bulletin: EQUIPMENT:ELECTRICAL. Vehicle cannot be opened or closed using comfort access, engine start is not possible, and the vehicle may not start when placing the key against the steering column.
- [SIB650922](/bulletins/10224210.md), 2022-10-17, Service bulletin: EQUIPMENT:ELECTRICAL. The sound output intermittently drops out entirely. This can be reproduced with all audio sources as well as telephone and voice output.

JSON: [/v1/bulletins/10148128](/v1/bulletins/10148128)

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