Service bulletin 121114

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10148111
Published by NHTSA	2018-11-13
Manufacturer's number	121114
Manufacturer's date	2014-07-01
NHTSA component	ELECTRICAL SYSTEM

NHTSA's summary

Customer Care Package: Software Update. Through our quality control processes and customers' feedback, BMW has become aware of some intermittent, software-related deficiencies of Model Year 2014 BMW i3 vehicles. Specifically: * On i3 REx vehicles, the Check Engine Light (CEL) may be illuminated without relevant faults stored. The CEL is not accompanied by any drivability, functionality, or emissions-related problems. * On i3 BEV vehicles, the A/C system stops cooling the interior with the fault code 801130 (Heat Pump - general malfunction) stored in the IHKA module. CAUSE Software error SOLUTION To enhance i3 driving experiences and reduce the number of customer complaints, BMW has decided to launch a preventive action called the "Customer Care Package: Software Update" to reprogram all affected vehicles in customers' possession and prior to delivery. All affected vehicles will be reprogrammed with the software patch (target integration I001-03-506) via IRAP programming sessions. It is mandatory that prior to the IRAP programming, the vehicle's integration level be checked and reprogrammed with the latest version of ISTA/P (2.52.5) to the level I001-03-505, if required. Starting Monday, July 7, the Customer Relations department will be calling BMW i3 drivers of affected vehicles, advising them to schedule an appointment with their authorized BMW i3 center (copy of the "Customer Care Software Package: Q & A" is attached). Also, make sure that all i3 vehicles in your inventory receive the benefits of the Customer Care Software Update, prior to delivery.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system

Vehicles listed
BMW I3	2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
2015343	2015-07-30. Electrical

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
B011124	2024-12-31. Warranty extension. the High-Voltage (HV) Battery Assembly Cell Modules Temperature Sensors (Internal NTC repair kit-specific) limited warranty for defects in materials or workmanship has been extended to 15 years/150,000 miles as determined from the original in-service/first delivery date.
011024	2024-12-31. Warranty extension. The High-Voltage (HV) Battery Assembly Cell Modules Temperature Sensors (Internal NTC repair kit-specific) limited warranty for defects in materials or workmanship has been extended to 15 years / 150,000 miles as determined from the original in-service/first delivery date.
B611305	2024-02-01. Service bulletin. The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. This document covers important information for the dealer on how to handle “discharged battery” complaints.
SIB651312	2022-07-05. Service bulletin. The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. The Headunit High 2 (HU-H2), also called NBT-EVO, superseded the NBT HU and was introduced in 3/2014. This uses map North America EVO. The Headunit High 4 (HU-H4, also called MGU21) superseded the MGU starting with certain MY2021 vehicles with option code 6U3 Live Cockpit Professional. This uses map North America JOY. The ENTRY Media/Navigation (HU-B) is the low line business version of the navigation system and was introduced in 3/2014. This uses map North America ROUTE. The ENTRY NAV EVO (HU-B2) replaced Entry Media/Navigation as the low-line business version and was introduced in certain MY2018 vehicles. This uses map North America WAY.
B012021	2021-12-27. Service bulletin. For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the vehicle's Fuel Injectors to: 15 years/150,000 miles as determined by the vehicle's original in-service date.
B612016	2021-05-17. Service bulletin. The vehicle may exhibit any of the following at very low State of Charge (SOC) ? less than 8%: - Power loss or high voltage system shutdown while running range extender (REx). - Inconsistent performance of the REx. - High voltage system shutdown in vehicles without REx. - Excessively high range displayed in instrument cluster.
B010321	2021-02-22. Service bulletin. I3 REX FRONT (UPSTREAM) OXYGEN SENSOR: If a vehicle listed above arrives with engine malfunction indicator (Check Engine) warning light on, performing a Vehicle Test.
B611820	2020-10-19. Service bulletin. BMW TURBOCORD PORTABLE EV 120 V/240 V CHARGER: The BMW-approved accessory TurboCord electric vehicle (EV) charger will not charge the vehicle.
B650709	2020-08-31. Service bulletin. NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. Your reports help us to detect changes in your area and keep future versions of our maps as accurate as possible. Therefore, a road map error or missing data must be reported directly to the map supplier.
B610520	2020-06-15. Service bulletin. CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. Energy management" The results of the Energy Diagnosis test plan identifies the Controller as the root cause of the CCM. The Controller delays the vehicle going to sleep by up to 6 minutes. In some cases this will cause the CCM 415 to be displayed when starting the vehicle. Replacing the Controller in this case will not correct this situation.