# Service bulletin 840114 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10148010 - Published by NHTSA: 2018\-11\-13 - Manufacturer's number: 840114 - Manufacturer's date: 2014\-03\-01 - NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL ## NHTSA's summary ConnectedDrive/BMW Assist System Information and Availability. ConnectedDrive features are partially or completely inoperative. Examples of some of these features are listed below: \* BMW Assist Inoperative ? SOS call ? Roadside Assistance call \* My BMW Remote App \* BMW Online \- Google local search \* Concierge CAUSE The Electronic Subscriber Agreement \(ESA\) is inactive. \* No active contract for ConnectedDrive features Offboard Availabilty \(Backend\) system issues \* The external network was/is inoperative. \* No data is sent to the vehicle. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10148010-9999.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10148010-0001.pdf) The document is the manufacturer's. This site does not hold it. ## Components Electrical system, Equipment and accessories ## Vehicles listed - 2011 BMW 1 SERIES - 2011 BMW 1 SERIES M - 2008 to 2012 BMW 128I - 2009 BMW 128I US - 2011 BMW 128I US - 2008 to 2013 BMW 135I - 2007 BMW 135I COUPE - 2011 BMW 135I US - 2014 to 2015 BMW 228I - 2013 to 2015 BMW 320I - 2006 BMW 325I - 2006 BMW 325XI - 2006 BMW 325XIT - 2007 to 2010 BMW 328 - 2014 to 2015 BMW 328D - 2007 to 2015 BMW 328I - 2007 to 2008 BMW 328XI - 2009 to 2012 BMW 328XI - 2006 BMW 330I - 2006 BMW 330XI - 2007 to 2010 BMW 335 - 2009 to 2011 BMW 335D - 2007 to 2015 BMW 335I - 2011 BMW 335I US - 2011 BMW 335IS - 2013 BMW 335IS - 2007 to 2008 BMW 335XI - 2009 to 2010 BMW 335XI - 2014 to 2015 BMW 428I - 2014 to 2015 BMW 435I - 2004 to 2007 BMW 525I - 2006 to 2007 BMW 525XI - 2008 to 2015 BMW 528I - 2004 to 2007 BMW 530I - 2006 to 2007 BMW 530XI - 2014 to 2015 BMW 535D - 2008 to 2015 BMW 535I - 2010 to 2012 BMW 535I GRAN TURISMO - 2011 BMW 535I US - 2004 to 2005 BMW 545I - 2006 to 2015 BMW 550I - 2010 to 2012 BMW 550I GRAN TURISMO - 2012 to 2015 BMW 640I - 2004 to 2005 BMW 645CI - 2006 to 2010 BMW 650I - 2012 to 2015 BMW 650I - 2012 to 2015 BMW 740I - 2011 BMW 740I US - 2015 BMW 740LD - 2011 to 2015 BMW 740LI - 2009 to 2015 BMW 750I - 2009 to 2015 BMW 750LI - 2010 to 2012 BMW 760LI - 2014 to 2015 BMW 760LI - 2013 BMW ACTIVE HYBRID 3 - 2014 BMW ACTIVE HYBRID 3 - 2012 BMW ACTIVE HYBRID 5 - 2012 to 2013 BMW ACTIVE HYBRID 7 - 2014 BMW ACTIVE HYBRID 7 - 2011 BMW ACTIVEHYBRID 7 - 2014 to 2015 BMW M235I - 2008 to 2013 BMW M3 - 2011 BMW M3 US - 2006 to 2010 BMW M5 - 2013 to 2015 BMW M5 - 2006 to 2010 BMW M6 - 2013 to 2015 BMW M6 - 2012 to 2015 BMW X1 SAV - 2011 to 2015 BMW X3 - 2007 to 2015 BMW X5 - 2010 to 2012 BMW X5 M - 2008 to 2014 BMW X6 - 2010 to 2012 BMW X6 M - 2009 to 2015 BMW Z4 - 2019 MAZDA CX\-5 - 2019 MAZDA MAZDA3 ## Recalls for the same vehicles and component - [24V608000](/recalls/nhtsa/24V608000.md), 2024-08-13: ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS/RECEPTACLES; ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP - [19V579000](/recalls/nhtsa/19V579000.md), 2019-08-06: ELECTRICAL SYSTEM:WIRING - [2019310](/recalls/tc/2019310.md), 2019-06-20: Electrical - [19V472000](/recalls/nhtsa/19V472000.md), 2019-06-19: ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS; ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES; ELECTRICAL SYSTEM - [19V363000](/recalls/nhtsa/19V363000.md), 2019-05-14: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES - [2018260](/recalls/tc/2018260.md), 2018-05-15: Electrical - [2018195](/recalls/tc/2018195.md), 2018-04-19: Electrical - [2017588](/recalls/tc/2017588.md), 2017-11-30: Electrical - [17V676000](/recalls/nhtsa/17V676000.md), 2017-10-25: ELECTRICAL SYSTEM:WIRING - [2015343](/recalls/tc/2015343.md), 2015-07-30: Electrical ## Other bulletins for the same vehicles and component - [SA\-042\-26a](/bulletins/11037900.md), 2026-10-03, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Mazda Connected Services \- Frequently Asked Questions \(FAQ\) This Service Alert supersedes the previously issued SAs listed below. The changes are noted in Red text. SA\-042/26 06/30/26 DESCRIPTION Frequently Asked Questions \(FAQ\) Index General Questions MAZDA CONNECT Indication Setup and Getting Started Dealer Processes Registration / Enrollment / Take\-Over Customer Subscription Status WI\-FI General Informatio Opening the TCU Communication Line WI\-FI How\-To Conditions for Remote Engine Start Will Not Function WI\-FI Trial Period Conditions for Remote Engine Start Function Will turn engine OFF Interacting With The App TCU Communication Line Status Service Issues Educational Videos Troubleshooting Resources MyMazda App Error Codes Customer Opt\-Out - [SA\-041\-26a](/bulletins/11037899.md), 2026-10-03, Service bulletin: ELECTRICAL SYSTEM. DESCRIPTION If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC\-2 \(battery discharge/DTC stored\) 2. Devices plugged into the 12V outlet 3. GPS tracking device \(engine no start/battery discharge\) 4. Dash cam \(DTC stored\) 5. Non\-certified USB cable \(Apple Carplay™/ Android Auto™ will not connect\) 6. Over\-sized wheels/tires \(incorrect GPS location\) 7. DTC C0023:14 8. Decorative trim and/or cover on the START/STOP ENGINE button - [SA\-038\-26b](/bulletins/11037634.md), 2026-10-01, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA\-038/26 08/18/26 and 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App - [B611025](/bulletins/11037510.md), 2026-09-28, Service bulletin: ELECTRICAL SYSTEM. While performing a 12\-Volt battery jump start, disconnect, or replacement, Vehicle test, and/or Programmingprocedure\- the BMW Footwell Module \(FRM\) may become unresponsive. As a result, one or more of the following vehicle electric system\-related issues may occur: Headlights including the high beams, and/or taillights are not turning on or off Interior lights are not turning on Turn indicators are not working Instrument cluster indicator lights stay on The IHKA climate control system is not working Power windows are not working Folding mirrors are not working, and/or a Functional remote\-control key FOB will not unlock and lock the doors - [SA\-039\-26a](/bulletins/11037019.md), 2026-09-04, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This Service Alert supersedes the previously issued SA\(s\) listed below. The changes are noted in Red text. SA\-039/26 06/15/26 Mazda Connect Symptom Troubleshooting DESCRIPTION Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. - [SA\-038\-26a](/bulletins/11037018.md), 2026-09-04, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM; ENGINE; EXTERIOR LIGHTING. This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA\-038/26 06/15/26 DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote functions inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status - [SA\-054\-26](/bulletins/11037012.md), 2026-09-04, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Navigation Card Installed This Service Information is no longer valid. Refer to the following updated Technical Service Bulletins: CX\-5 / CX\-9: 16\-002/23 \- UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM \(7TH GEN TYPE\) Mazda3 / CX\-30 \(Non\-Turbo\): 16\-008/23 \- UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM Mazda3 / CX\-30 \(Turbo\): 16\-007/23 \- UPDATED SOFTWARE RELEASE FOR CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM - [SA\-053\-26](/bulletins/11037011.md), 2026-09-04, Service bulletin: ELECTRICAL SYSTEM; WHEELS. This Service Alert supersedes the previously issued bulletin\(s\) listed below. The changes are noted in Red text. SA\-006/23 01/23/23 DESCRIPTION Some customers may complain about the infotainment system and/or the MyMazda App showing incorrect clock and/or tire pressures and/or tire pressure missing. This may be caused by: Incorrect calendar entry \(month/day/year\) after a battery disconnect Infotainment system software update. BCM TPMS unlearn during vehicle storage or transport. Wheel/Tire change REPAIR PROCEDURE This can be corrected by the customer driving the vehicle for a day or two so that the following will occur. - [06\-001\-26](/bulletins/11035595.md), 2026-08-04, Service bulletin: STEERING; ELECTRICAL SYSTEM. DESCRIPTION Some customers may complain that the electric power steering warning light illuminates after engine start and DTC U2011:1C is stored. Zinc\-plated whisker may form inside the EPS motor and trigger the DTC. However, since it is cleared when power is supplied during DTC detection, normal operation can be restored by turning the ignition OFF and then ON. Furthermore, there is no possibility of recurrence. This case may be resolved through a simple inspection or repair without the need for parts replacement, potentially avoiding unnecessary customer waiting time. - [SA\-0\-38/26](/bulletins/11034845.md), 2026-07-08, Service bulletin: ELECTRICAL SYSTEM. DESCRIPTION Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code \(OTP\) during the MyMazda App Connected Vehicle enrollment. 2. Remote function\(s\) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF Climate Control 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Index MAZDA CONNECT 2 Center Display Status Icon MAZDA CONNECT 3 Center Display Status Icon Remote Engine Start Will Not Function Remote Engine Start Function Will turn engine OFF Customer Subscription Status TCU Communication Line Status JSON: [/v1/bulletins/10148010](/v1/bulletins/10148010) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20840114&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10148010&vehicle=Service%20bulletin%20840114)